IT Program Manager Resume

SUMMARY:

Accomplished IT leader with diverse experience in program and project management spanning multiple domains and technologies like Healthcare, eCommerce, Enterprise Integration, ERP, Web covering all facets of SDLC. Well experienced in Agile methodology and Certified Scaled Agile Framework (SAFe) Agilist.

WORK EXPERIENCE:

IT Program Manager

Confidential

Responsibilities:

Managed several projects and programs end to end in the areas of
Healthcare Quality and Regulatory
Customer Service
Ecommerce - B2B and B2C
Order Management
Product Lifecycle Management
Enterprise Application Integration
Key member of team entrusted with defining and operationalizing Software Development and Testing approach with Agile/Scrum methodology resulting in 30-50% percent improvement in delivery.
Led the implementation of Scaled Agile Framework for the large eCommerce program with 6 scrum teams
Turned around key programs with low satisfaction scores to steady scores of 9s and 10s through improved project management, team building and customer engagement.
Led the initiative to prepare teams for tasks related to Computer Systems Validation (CFR 820, 11, GxP), a key FDA compliance area for Healthcare systems.
Key contributor of group tasked to define and enable Global Delivery through cross-functional teams distributed across the globe resulting in reduced turnaround time and cost optimization.
ed by Vice Chairman of Organization for exemplary performance and contribution

Technologies involved: SAP R3, WebSphere BPM/ESB, SFDC, J2EE, Hybris eCommerce, TrackWise, TIBCO, Selenium

Program Manager

Confidential

Responsibilities:

Took over program that was under escalation due delays and customer dissatisfaction. Through streamlining of project teams and their delivery and customer engagement, turning it to be a very successful one.
Along with team, conceptualized, architected, developed and implemented from scratch the EAI solution integrating Flight Management System with over 40 systems/ 400+ interfaces in the airport (GMS, BHS, FIDS, ATC…), Airport web portal and Touch screen based Airport Information Kiosk system.
ed Partner for Innovation for EAI Solution by webMethods ( now Software AG)
Coordinating interactions with over 40 different vendor entities and over 15 customer entities for defining functional design, testing and implementation
Overall Program Management including budgets, teams, schedules and reporting

Technologies: webMethods Integration, WebLogic Portal, J2EE, SAP R3, Flash based Touchscreen technology

Confidential

Project Lead

Responsibilities:

Greenfield implementation of portals - shopping, auctions, matrimonial, jobs - on J2EE or WebSphere eCommerce. Several of these portals went on to become biggest portals in their category in India.
Led the transformation of timesjobs.com from a rather slow and unfriendly portal to a high performing portal with great user experience.
Technologies: IBM WebSphere Commerce Server, IBM WebSphere Application Server, DB2, SQL Server, J2EE, Lucene Open Source, Web Technologies