Senior Application Consultant Resume San Ramon, CA - Hire IT People

SUMMARY:

Senior Software Engineer with over 20 years experience in application design, development and support for numerous Fortune 500 companies and government agencies.
Excellent designer, developer, and troubleshooter. Very efficient and quick learner. Consistently rated a Confidential Top Contributor, delivering zero - defect solutions ahead of schedule and under-budget. Key skills include:
Application design and delivery Troubleshooting
Team Leadership Customer-facing

TECHNICAL SKILLS:

SKILLS: Ruby, Python, Orchestration Designer, Voice Portal, UNIX/Linux, MPS Developer, SQL, SIP, Java, JavaScript

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

Confidential

Senior Application Consultant

Responsibilities:

Lead Designer of speech-enabled application for major Utility delivering code ahead of schedule with zero defects, among many other projects
Developed and presented courses on Experience Portal and Orchestration Designer remotely and on-site to end-users, receiving many unsolicited comments of praise
Avaya 3305 Certified on Avaya Aura Experience Portal with POM Implementation and Maintenance

Confidential, San Ramon, CA

Senior Project Leader

Responsibilities:

Managed an internationally dispersed team’s job assignments and workload to maximize utilization, profitability and employee satisfaction. Also provided mentoring to new team members.
Diagnosed product issues on live, production systems in areas including SIP and SQL.
Developed and presented multiple courses remotely, on-site and internationally to end-users, customers and internal support staff on troubleshooting and administering the UM2000 product.
Consistently recognized as a Confidential Top Contributor (top 5% of all employees)

Confidential, San Ramon, CA

Senior Project Leader

Responsibilities:

Lead Designer of speech-enabled application for major Utility and major US Wireless carrier, delivering code ahead of schedule with zero defects, leading to many years of continued contracts.
Rescued several highly escalated projects from the brink of cancellation and/or suit
Proactively developed reusable “template” application to speed development, promote accepted coding standards, aid maintainability. Developed supporting WEB pages using Perl, HTML and CGI.
Consistently a Confidential Top Contributor.

Confidential, Santa Clara, CA

IVR Solutions Team / Customer Application Team -

Responsibilities:

Created the concept of Unified Messaging and Multimedia Resource server, turning it into an -winning demo application.
Designed and developed applications using C, inter-process communications (sockets, semaphores, etc.), CTI, HTML, CGI (using C and Perl) and Visual C++ using SDK and MFC
Developed and provided on Confidential ’s Open IVR to an international audience.

Tech Trial and Field Trial Support

Confidential

Responsibilities:

Developed the country specific test plan for Confidential ’s EuroISDN development by identifying differences between the ETSI and the individual countries’specifications.
Developed the test plan for the EuroISDN Advice of Charge Supplementary Service offering and wrote automated testcases in C, which were subsequently adopted by the KTL lab in England for European Advice of Charge Type Approval, with no significant changes.

ISDN Basic Rate Development -

Confidential

Responsibilities:

Analyzed and modified Telenetworks layer 2 network-side code to work in our application. Added user-side and French protocol support into the layer 2 code.
Designed and developed the administration and maintenance entities of the application.

Emergency Field Support

Confidential

Responsibilities:

Created diagnostic and work-around machine language patches.
Designed and developed features to aid debugging that run in a time-sharing, real-time environment.
Developed and presented classes on debugging techniques and mentored new developers and acted as consultant to all developers in the lab. In spare time, designed and developed a Sunview window application to aid in debugging.
Team Leader: In addition to the duties listed above: managed and distributed the workload for the group and dealt with product management and customer service representatives