ServiceNow Developer/Analyst Resume

PROFESSIONAL SUMMARY:

About 9+ years of experience in IT Industry with 5+years of experience inITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITS Msuite (Service - Now).
Excellent Knowledge and ability to communicate the business and technical concepts of IT Service Management (ITSM) to end users, stake holders
Deep understanding of Information TechnologySoftware Development Life Cycle (SDLC)methodology,project management principlesandproviding end-to-end ITSM solutions using ServiceNow.
Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.
Hands on experience in implementing ServiceNow applications Incident, Problem, Change, Configuration, Service Catalog, Discovery, Integrations, Reporting, Asset Management, Software Asset Management, PPM, Contract Management and Procurement.
Experience in Installation and Configuration of different modules of ServiceNow.
Experience in configuration of Import Sets, Transform maps, SLA/OLA, Data Sources
Worked on LDAP, SSO, Remedy, Web Services, and Email integrations.
Great Knowledge in using Glide Scripting for creating UI Actions and business rules.
Experience in the creation and modification of Workflows according to business requirements.
Expert in identifying opportunities for automation using ServiceNow Orchestration.
Proficient in designing and developing Service Catalog using best practices in development.
Expertise in creation and maintenance of Access Control Rules to provide data security according to business requirements.
Hands on experience in implementing best practices of ServiceNow in developing and customizing Business Rules, Scripting (UI Policies, Catalog Client Scripts and Client Scripts), Scheduled jobs, Wizard panels and Wizard Clients scripts, Content items etc.
Experience in Writing Technical Design Document and converting Functional Specs to Technical Specs.
Experience in writing custom JavaScript code to enhance functionality in ServiceNow to support new business requirements.
Hands on experience in web development using HTML, JavaScript and CSS and used Jelly scripting for creation and customization of User Interfaces.
In depth experience in end-to-end asset management which includes both enterprise and end-user assets.
Experiencein generating various reports providing information on Changes scheduled, unauthorized changes implemented, Changes causing incidents etc.
Experience in working with ServiceNow versions Calgary, Dublin, Eureka and Fuji.
Familiar in studying client's needs and providing them with appropriate solutions.
Strong analytical, presentation, and problem-solving skills with emphasis on individual and team effort.
Good Interpersonal and Communication skills, problem solving ability, Analytical and Programming skills in High speed, Quality conscious and Multi-tasked environment.

TECHNICAL SKILLS:

Programming Languages: : Core java, J2EE, Shell Script, C/C++.

Operating Systems: : Windows-98/NT/2000, UNIX, Linux 7, Solaris

Application Tools: : Service-Now (ITSM Tool), Manage Engine (ITSM Tool), Remedy, Netbeans6.9.1.

Languages: : C,SQL, Java, JavaScript, Ajax, XML, HTML, CSS

Databases: : MySQL 5.0.1, DB2, Oracle10g, Microsoft SQL Server 2005

Networking: : LDAP, SSO, ITIL, Web Services, Putty, FTP, FileZilla

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