PROFESSIONAL SUMMARY:

• Total 7years of experience in Development, Administration and Implementing Technology Solutions that includes 4 Years in Salesforce.com and Force.com.
• 4 years of experience in Customization, Administration, Development, Data Migration and Integration of CRM application SalesForce.com (SFDC) and Force.com Platform.
• ADM 201 certified
• Functional Expertise in SalesForce Automation (SFA), Cloud Computing, Marketing Automation and Case Management
• Extensive experience with developing Force.com Apex Classes, Apex Triggers, Visual force, Force.com API and Salesforce.com S - Controls.
• Experienced in Administration setup like Manage Users, Security Controls and Data Management.
• Proven Knowledge in Planning and executing all phases of software life cycle starting with requirement study, analysis, software prototyping, design, development, testing, implementation and production support.
• Integrated customer activities with Salesforce web services.
• Implemented complex business processes using Apex and Visual force Pages.
• Expertise in using Data loader for data management in force.com platform.
• Extensive experience using Salesforce.com Administration and Creating Roles, Profiles, Page Layouts, Workflow Alerts and Actions, and ApprovalWorkflows.
• Involved in sandbox data loading, implementation and execution of System logs and data logs.
• Experience with Salesforce Email2Case Agent and Email Services
• In-depth understanding of the capabilities and constraints of the Salesforce CRM application with good understanding of Business processes ( Sales and Service ) along with requirements gathering and documenting them.
• Extensive work experience in developing database objects such as DTS Packages, Procedures, Functions, Tables, Triggers, and Indexes using SQL Programming, SQL Analyzer, Enterprise Manager, SQL Advantage and SQL Server Management studio (SSMS),SQL 7.0 Replication services.
• Proficient in implementing business logic and batch process in backend using Stored Procedures and Functions.
• Have performed page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Expertise in configuration features like reports and dashboards creation.
• Excellent experience in using Oracle 8i/9i, SQL Server 2000 and SQL databases and Familiar with Stored procedures Triggers and Functions using PL/SQL and AJAX.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Experienced in report generation using Table, Matrix and List Controls in SQL Report Services.
• Experienced in using Excel to create Pivot tables, and accessing multidimensional cubes from Excel.
• Experience working in an Onsite-offshore model
• A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, reasoning and problem solving Skills.
• Excellent Interpersonal and Communication skills, fast learner, hardworking and good team player.

TECHNICAL SKILLS:

Operating Systems: Windows 98/2000/XP/2003/vista/windows7.

Languages: T-SQL, SQL, PL/SQL, Java Script, java, C, C++,Visual Basic

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, Visual Force (Page, Component & Controllers), S-Control, Data Loader, CSS, Chatter, SFDC data Management, Java, J2EE, Servlets, JSP, Web services, HTML, XMLTools/Utilities: En Manager, SQL Server Management Studio (SSMS),Query Analyzer, Business Intelligence Development studio, DTS,Analysis Manager, SQL Profiler, SQL Advantage, SQL * Plus, Toad, Erwin, Eclipse.

Databases: SQL Server 2005, Oracle9i, MS Access

Software: MS Office, Adobe Photoshop, Adobe Acrobat, MS Excel, MS-Project 2000

Reporting Services: Excel, SQL Server Reporting Services, Crystal Reports, Business Objects

Java/J2EE: Core Java, Servlets, JSP, EJB, JDBC, JNDI, jQuery, JMS, struts, Hibernate, Java web services, Eclipse, Apache Tomcat, weblogic server, JBoss

SFDC Technologies: SFDC Design, S-Control, Sales force application Integration, Explorer 8.0, Apex Data Loader, Eclipse Helios and exact target, Cast Iron, Change Control App, RemedyForce

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale HQ

SFDC Consultant

Responsibilities:

• Worked with different Scrums teams to support Confidential Sales for internal and partner users worldwide.
• Responsible for user-provisioning in SFDC based on Profile permissions, Permission sets, Role Hierarchy and Job functions.
• Worked on creating Account Assignment and Lead Assignment sharing rules for different public groups based on the Geos
• Responsible for leveraging Role Hierarchy for the purpose of forecast hierarchy. Role Hierarchy would have a forecast manager or a forecast placeholder for forecast submissions based on Geo level Sales Ops
• Created custom page layouts, Assignment Rules, Custom fields, enabled Gold Partners to convert leads, Approval processes for Channel manager to approve leads to be converted to Opportunity when a partner created lead using partner portals for deal submission.
• Created Multi-Role custom object for dual role login setup for Sales reps or CDMs who owns Partner Accounts
• Dealt with extensive Mass transfer of accounts, leads, cases or opportunities along with changing ownership for accounts/leads from SR’s/CDMs to dummy House Accounts (HA account owner) with Plan type FL-Direct for Booking for forecasting (rep level) and visibility purposes
• Created and maintain numerous reports and dashboards for different level of access to customer or partner portal users or channel users based on territories.
• Worked on Onsite-Offshore Model

Environment: s: Rally Dev for user stories, Service now, Data Loader, Sharepoint

Confidential, South San Francisco, CA

Salesforce Deployment/Release Engineer

Responsibilities:

• Review, prepare and deploy/execute configuration and codes to controlled environments: SFDC, Aprimo and Force.com.
• Build and maintain pre-production environments for the fast-paced and strategic development organization working on multiple projects and platforms simultaneously.
• Actively monitored and worked on the SFDC related incident tickets in gRemedy and provided response and resolution based on published SLAs
• Provide troubleshoot/analyses for resolution for Tier 3 for Production and post-production deployment/support.
• Providing consultative product and solution for CRM application specific projects
• Manual Configuration of Page Layouts based on approvals received, Profiles, test users after deployment. User fields such as workflow email notification recipients, dashboard running user were updated manually.
• Updated the remote site settings, end-points, single-sign-on settings manually after deployment; provided configuration support for weekly/monthly enhancement releases.
• Responsible for successful execution or rollback of the software changes if required
• Review; provide impact assessment for all deployment-related documentation including deployment, rollback plans, naming conventions and Sandbox refreshes required for the Change Control Process
• Ensured that the deployments established met the quality, repeatability, efficiency and compliance standards
• Collaborated with the CRM application development team to identify and realize technical improvements to the solution.
• Used Migration Tools like Apache Ant and Eclipse plug-in for Deployment and validation of packages; used Tortoise Subversion for packages.
• Extensive usage of Data loader to import and export environment variables, updating owner Id records from Force.com

Confidential, San Francisco, CA

Salesforce Consultant

Responsibilities:

• Developed various Custom Objects like Answer submission, Answer verification, BHS consult, BHS Action taken, BHS contacts, Question choice, Question choice text, Relation code, Family history, Health condition, string answer, choice answer, date answer, invitation
• Created Tabs like Appointments, Invitations, Family Histories, Reports and Visual Force tabs like Athena Id.
• Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Added custom links like import questionnaire, export questionnaire, questionnaire definition report.
• Worked with service cloud using Chatter Collaboration tool and case management.
• Worked with Questionnaire (Participant, invitation and appointment management) and Questionnaire Admin (questionnaire designer) CRM apps.
• Integration of Breast health decisions network with the Athena programs for risk models by capturing risk information, threshold and risk label in BHD and Force.com. This Risk Assessment includes integration with Gail (Tier1 family History) and Claus (Tier2 family history) risk models.
• Built web service that can integrate BHD.org to a particular questionnaire system.
• Risk scores and risk labels captured on the invitation tab of the admin portal in force.com, Confidential t risk reports and export out of force.com.
• Worked with webservice endpoint written in salesforce that provides a list of participants and a participant’s questionnaire answers to authorized users.
• Worked on CRM functionality in order to capture Confidential t information
• Generated Reports or the consultation summary notes that can be sent to the referring provider, PCP or included in the Confidential t medical record.
• Involved in setting up of reminder emails and triggers in UCSF environments.
• Used Snapshot from Dreamfactory for Migration to copy/compare source and destination.

Environment: Force.com, Agile-based, Apex, Data loader, JIRA, Eclipse with SVN.

Confidential, Burbank, CA

Salesforce Consultant

Responsibilities:

• Designed Business processes that included User interfaces, Reports, Data Objects, Screen Flows, Interfaces, Conversions and Business Rules.
• Implementation of planned enhancement of Prospect Prioritization changes to Accounts, Opportunities, Activities, Scoring, Grading, distribution calculations and Prospect Entries to drive key Business Decisions.
• Manage different page layouts for each type of contract assist pages.
• Responsible for the maintenance of data validation and integrity issues.
• Generate the reports for different target segment areas of prioritization.
• Implemented the requirements on Salesforce.com and Force.com using plugin Eclipse.
• Implemented complex business processes using Apex (Batch Apex). Batch Apex included logic to implement segregation of prospects based on the decile set for each segment.
• Created Visual Force pages to kick start the periodic distribution process; act as checkpoint for verification of data before loading the records as Activity to Sales Professional.
• Used Data Loader for Data Management in Salesforce.com platform.
• Involved in creating parameters for custom settings and managing them as per the requirements.
• Wrote and executed the unit tests for the developed functionalities
• Performed the responsibility of unit and system testing for verifying the test specifications apart from the UAT.

Environment: Force.com, Apex, Scrum, Data Loader, Import Wizard, Force.com IDE.

Confidential, San Francisco, CA

Salesforce Consultant

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the CRM apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Used Sales Force Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Created Custom Page Layouts, Custom fields, enabled Gold Partners to convert leads, Approval processes for Channel manager to approve leads to be converted to opportunity when a partner created lead using the Partner Portals for a deal submission.
• Worked in an Agile environment.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Included Company’s product model numbers, current prices, and product images—by pulling them dynamically from my data
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Environment: - Controls, Import Wizard, Sharing Rules, Workflows, Email Updates.

Confidential, Austin, Texas

Salesforce consultant

Responsibilities:

• Developed Salesforce.com approval front-end workflow for Account, Rate Change, Order and Price objects
• Developed Salesforce.com S-controls using flex builder and Action Script for new account provisioning custom workflow.
• Created reports using combination of custom objects and standard objects.
• Used Data Loader for Data Management in force.com platform.
• Perform administration tasks as needed, behind the scenes system admin managing custom fields, integration, and data clean up.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Developed Salesforce.com sites and customer portal and Partner Portals for various organizational units and partners. Partner portals included creation of new opportunity custom fields and page layouts for partners.
• Worked with the Service Cloud implementations to track cases.
• Developed custom Apex triggers for approval and custom workflow solution.
• Migrated Accounts, Lead, and Contact Opportunities sales data from external systems into Salesforce.com.
• Developed Salesforce.com triggers for custom objects as part of workflow rules.

Environment: Salesforce.com, Sharing Rules, Workflows, Email Updates.

Confidential, Red Bank, NJ

Sales force Administrator

Responsibilities:

• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Worked as Salesforce admin support governing user account creation, rmation setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Involved in setting up field level access for each custom object created based on the user’s role within the organization.
• Worked with field & page layout customization for the standard objects like Account, contact, Leads.
• Documented important notes, presentation and password protected content in the content library of sales cloud and tracked the content using reports downloaded by peers.
• Involved in customizing custom objects, tabs, fields, page layout as per the business need.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.

Environment: Force.com, Apex, Data Loader, Import Wizard, Eclipse IDE, Triggers, Security Controls.

Confidential

SSIS/SSRS/SSAS SQL Developer

Responsibilities:

• Interacted with business analysts to understand the business requirements.
• Created logical and physical database design using Erwin.
• Wrote complex T-SQL/PL-SQL queries for data extraction.
• Migration of data from text files to SQL Server 2000 using BCP and DTS packages.
• Created T-SQL triggers and Stored Procedures encompassing business rules.
• Wrote DTS packages to move data between production, staging and QA environment.
• Programmed SQL Server 2000 Reporting Services using Microsoft Visual Studio 2003.
• Uploaded SQL Server 2000 Reporting Services RDL files to SQL Server 2005.
• Created database objects for improving the performance.
• Fine-tuned Procedures, Functions and Triggers for optimum performance.
• Involved in creating SQL Reports. Deployed SSRS Reports in SharePoint Environment and Worked with end users in troubleshooting and replicating the bugs.
• Involved in the SQL Query Performance Tuning.

Environment: SQL Server 2005/2000, SSRS, SSAS, SSIS, SQL server 2005 Management Studio, Query Analyzer, MS Project, MS Access 2000, MS EXCEL 2000, Windows 2000, Enterprise Manager, Erwin, Data Transformation Services (DTS).

Confidential

Programmer/Designing

Responsibilities:

• Responsible for testing of application on various levels like integration and component testing by utilizing various methodologies
• Interfacing LCD with the chip component unit
• Programming timers and counters using Visual Basic and C++ languages
• Analyzing the architecture of components and displays.

Environment: Visual Basic, Matlab, MS Access 2000, Windows 2000

Confidential

Java Developer

Responsibilities:

• Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards
• Responsible for developing the Registration modules of the wholesale application
• Utilize the various Java Design patterns to develop the Business modules based on the required functionality
• Responsible for developing the application level flow by utilizing Java, JSP, Struts, Servlets, Hibernate, EJB, JNDI, jQuery, JDBC and JMS
• Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc Process
• Used java Script front end Validations