SUMMARY:

• An Information System Consultant of 22 years of experience with extensive subject matter expertise in IT Business Service Management (ITSM - ITBM), Enterprise Security Management and Identity / Access Management, methodologies, processes, automation design and development, and providing cost effective solutions to meet customer business requirements.
• Strong analytical and communication skills for interfacing with and meeting end user application requirements
• Ability to multitask and work under pressure in fast paced environments
• Deep understanding of technology with focus on delivering business solutions
• Identity Management: Practical knowledge and experience with Sailpoint IdentityIQ, with expertise in identity provisioning use case development, governance and solution modeling (roles, policies, risk management), role definition, request based workflow development for system access, building to meet compliance controls; xml/beanshell/java scripting for rules and workflow development. Applications integrations and connectors configuration.
• IT Service Management: extensive experience implementing large BMC Remedy and ITSM applications playing roles as solution architect, project manager, business analyst, application developer, and system integrator. IT Service Management and IT Governance concepts and best practices based on ITIL, including Service Desk, Service Support, Service Delivery, Service Catalogs, Incident Management, Change Management, Configuration Management, and Service Level Management. BMC Remedy Skilled Professional .
• Experienced in the management of all phases of the application lifecycle and best practices of software design within a large organization. This includes Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance) and Deployment.
• HP Server Automation Certified specialist, and Operation Orchestrator specialist.
• Enterprise Security Management certified engineer (HP ArcSight)

PROFESSIONAL EXPERIENCE:

Senior Consultant - Solution Architect

Confidential, Miramar, FL

Responsibilities:

• Enable DJCS’s customers to lower their total cost of operation (TCO) through realizing best practices in process improvement with accelerated timeframes. This includes IT Service Management (ITSM), Information Technology Infrastructure Library (ITIL V2 and ITIL V3) adoption, information governance and compliance, security audits and assessments, SCAMPI appraisals and organizational transformation.
• Architect and deployment of data security and identity management solutions
• Develop and lead the consulting process including assessment, design, implementation and sustained operation of ITSM transformations of customer’s organizations
• Architect solutions for IT Service Management, Identity Management and Enterprise Security Management

Specialist Remedy Developer

Confidential

Responsibilities:

• Remedy Solutions architect.
• Systems integration, database design and development with Remedy Action Request System
• ARSystem server administration.
• ARSystem ITSM based applications configuration and customizations.
• Custom web-based Customer Relations Management solution development, design and implementation, including requirements gathering and analysis, application design, code development, testing, user acceptance, system documentation and .
• Performance analysis of ARSystem applications.

BMC Remedy ITSM Developer

Confidential

Responsibilities:

• Upgrade Remedy application server from version 6 to 7.
• Improvements on integration points with legacy systems.
• BMC Remedy ITSM Change Management configuration and customizations
• Configuration of the BMC Remedy Service Level Management tool
• Design and development of ARS based application for Quality Assurance test control.
• Design and development of ARS based application for Releases Management.
• Customization and maintenance of ARS based “Service Desk” and “Customer Support” custom applications. Support for User Acceptance Test processes
• Customer Support Guidance

Remedy Application Developer / Senior Consultant

Confidential

Responsibilities:

• Pre-Approval and Approval processes
• Collision avoidance process
• Integration with legacy and 3rd party systems:
• Web services publishing and consuming.
• .NET API scripts coding.
• Integration with System Management tools (Tivoli, Peregrine, etc.).
• CMDB integration design and construction
• ARSystem custom applications development
• ITSM 7.1 deployment

Application Developer

Confidential

Responsibilities:

• Design and development of custom AR System based applications, for IT Help Desk, call centers and CRM.
• Customization of Remedy Change Management and Remedy Asset Management.
• Design and development of custom application to automate the Availability Management process.
• Design and development of solution to integrate Remedy and ITSM with Tivoli, Concord, Spectrum, OpenView, Centauri Proxima and Patrol).
• Design and development of solutions to integrate Remedy with ERP Systems: SAP, Oracle Financials, Peoplesoft, Vantive.
• Support on process designing.
• Remedy and mainframe systems (legacies) integrations (IBM S900, AS/400)
• Software development for general purposes, on Oracle PL/SQL, Sybase Powerbuilder, MVS Rexx.
• Oracle database modeling and administration.