Customer care advocate Resume Chandler, AZ - Hire IT People

OBJECTIVE:

My career goal is to obtain a position within an organization where my current skills and knowledge will be challenged. Seeking a challenging and rewarding career in the work force.

SUMMARY:

Hard worker, very dependable, innovative, thirsts for knowledge, friendly, Confidential t, enthusiastic, self - motivated, and detailed oriented.
Customer service experience
Problem solving/ listening
Willingness to accept new challenges and build on existing knowledge
Experience in a fast-paced high volume work environment
Ability to work on multiple tasks simultaneously
Familiar with Microsoft outlook, excel and word
Ability to handle projects from beginning to end to meet a deadline.
Self-motivated and driven to excellence
Possess an excellent work ethic
Energetic worker and friendly team player.
Ability to prioritize workload.

WORK EXPERIENCE:

Confidential, Chandler, AZ

Customer care advocate

Responsibilities:

Create satisfying customer experience by providing relevant information in an efficient amount of time. Assisting with inbound and outbound calls tracking packages and shipment updates, schedule parcel pickups and respond to general information inquiries. Order supplies for companies to ship their products. Opening services request for lost packages, summiting request for pacific details on handling packages and deescalating calls. Following up with customer about services request.

Confidential, Scottsdale, AZ

Coordinator

Responsibilities:

Responsible for all types of incoming (correspondence) mail. This includes Open, sort and prep Incoming Correspondence. Verify member, process to correct department. Updating accounts in MedFORCE and Facets systems. Updating banking information for payments. Researching and resolving any issues. Always Paying very close attention to details.

Confidential, Phoenix, Arizona

Receiving Clerk

Responsibilities:

Responsible for assisting the warehouse and administrative staff in the receipt and shipment of goods though verification, entry, filing, and maintenance of required records. Ensure the accuracy of all receiving documents. Gather and maintain all data and records relative to receiving activates.
Make all inbound appointments and contact carries for any required information. Assure that receiving counts match packing list/purchase orders and that shipping counts match picking documents. Assist in resolving any discrepancies. Prints, verifies, and completes all required information on Bill of Ladings including all special instructions. Track and record all pallet data and provides updated report to management and customers upon demand.

Confidential, Phoenix, Arizona

Picker

Responsibilities:

I had to display a strong work ethic, attention to detail, the ability to meet deadlines, and a commitment to customer service as it relates to product fulfillment. The position required to receive products using radio frequency scanners.
We were also required to pick customer orders on all levels of a multi-level mezzanine, pack and ship customer orders and troubleshoot problems to resolution. I needed to understand all aspects of production, adhere to strict safety, quality, and production standards.