PROFESSIONAL SUMMARY:

• Experienced Information Technology professional focusing on hardware systems, project management, systems analysis, as well as design, documentation, and systems migration. Proven s in time management, providing hands - on guidance with client/server-based systems, LAN and WAN networks, wireless telecommunications, VOIP, and other applications including ERP system support. Partnered closely with
• Applications and System Manager to implement worldwide ERP package. Worked with senior management to insure that IT projects were aligned with corporate goals and objectives. A high-energy leader with a reputation for integrity and quality. Team oriented with excellent interpersonal communication skills. ITIL foundations certified. Focused on maintaining a green data center footprint. Responsible for internal 

WORK EXPERIENCE:

Confidential, Algonquin, IL

IT Infrastructure Manager

Responsibilities:

• Built server infrastructure to support new ERP/CRM system from IFS North America. Procured data center servers to support Hyper-V clustering to avoid outages in the event of a hardware failure. Added new servers at each site to support infrastructure redesign and take advantage of virtualization and new Dell hardware. Reduced support and maintenance of seven separate ERP systems to one.
• Wrote and implemented an RFP for a new MPLS network with a major communications carrier. Replaced IPSec VPN Tunnel over the Internet with secure MPLS network between five sites in US and one in Ireland. Secured Internet connectivity through managed firewall service with the MPLS provider.
• Proposed new centralized Cisco based phone system to replace antiquated PBX architecture for all sites. Due to budget constraints, this was deferred by upper management and may still be completed in 2015.
• Established a disaster recovery site and validated recovery with a third party business partner. RPO and RTO objectives of less than two hours were met for critical business applications.
• Migrated PC (laptop/desktop) backups to a cloud service application.

Confidential, Highland Park, IL

Network Manager

Responsibilities:

• Managed the installation of new microwave based communications system between three separate facilities located in Galesburg, IL, replacing old 802.11based solution and increasing available bandwidth from 11Mb to over 300Mb.
• Implemented new integrated VOIP phone system replacing antiquated analog system at corporate headquarters.
• Upgraded existing website SQL database server cluster with new hardware including failover device at alternate datacenter. Increased performance and reliability of company website.
• Led team to successfully achieve from PCI/DSS Organization each of the past two years insuring customer card data security.
• Directed team that managed three separate data centers in the organization. Responsible for virtual environment utilizing VMware as well as dedicated servers running Windows Server, Linux, and IBM System i (AS/400).

Confidential, Downers Grove, IL

Director of IT Services

Responsibilities:

• Performed migration of all sites to new MPLS provider resulting in 50% savings compared to existing contract.
• Implemented new integrated VOIP Customer Call Center system replacing antiquated analog system.
• Upgraded existing VOIP system to new hardware and current software.
• Reviewed Disaster Recovery plan. Found to be inadequate for business requirements.
• Led team to design new redundant data centers. Worked to develop RFP sent out for bid.
• Proposed Virtualization to replace independent server structure. Replaced over fifty dedicated servers with eight new units running in virtualization mode.
• Built two new data centers with high speed connectivity between sites. Met new D/R requirements
• All accomplished at a cost neutral price over three years.

Confidential

Manager, IT Operations and Infrastructure

Responsibilities:

• Responsible for multi-site MPLS network connecting facilities across the U.S. and Canada.
• Managed all system (servers, PCs, peripherals) installation, updates, relocations, and maintenance of data center facilities, operating systems, including troubleshooting and problem-solving activities.
• Responsible for managing technical staff of Help Desk Analysts, Server Administrator, JD Edwards CNC and SQL DBA.
• Implemented VOIP system across multiple facilities in US and Canada.
• Worked with the Applications Development team to understand project priorities and help sequence implementations and modifications accordingly.

Confidential, Downers Grove, IL

Manager, IT Quality Assurance

Responsibilities:

• Reported to Chief Information Officer, HPR Partners. Responsible for rebuilding Help Desk organization that was severely crippled over previous two years due to budget cuts. Rebuilt user community trust in IT.

Confidential, Crystal Lake, IL

Self-Employed Consultant

Responsibilities:

• Offering services to local area businesses and organizations that require Information Technology assistance.

Confidential, Carpentersville, IL

Network and Operations Manager

Responsibilities:

• Oversaw all IT requirements necessary in designing and building new $8.5 million corporate R&D / IT facility in Carpentersville, Illinois.
• Upgraded telecommunications equipment at corporate headquarters and several satellite manufacturing sites in coordination with long-term business objectives. Provided voice mail and call-center functionality with centralized management / support as well as video conferencing capabilities. Project scope was $750,000 over three years.
• Selected third party frame relay vendor to support domestic and global Wide Area Network (WAN). Provided communications network backbone to support implementation of $15 million JD Edwards ERP system across 14 sites in England, Finland, Italy, Sweden and the United States.
• Provided centralized network support for manufacturing sites worldwide. Implemented standardized Local Area Network (LAN) technology at all sites. Staff of 10 provided support for $3 million operating budget in FY 2001.
• Led team that analyzed usage patterns and established schedules and procedures for maximum utilization of the system. Ensured 99.9% availability of critical resources.
• Coordinated Eastman effort to replace over 500 seats of desktop hardware / software with Eastman corporate standard during domestic rollout. Insured smooth transition from McWhorter applications to Eastman designated standards including SAP. Budgeted costs for new equipment over three year period was well over $3 million.