SUMMARY:

• Two years Internet start - up experience.
• Three years experience with Cloud Computing, Infrastructure as a Service (IaaS) APIs and related cloud computing platforms, like OpenStack, VMWare, Microsoft System Center, etc.
• Fourteen years progressive Automation & Monitoring experience in large-scale, enterprise environments.
• Fifteen years management experience including seven years in IT. Management of FTE and hourly resources; 3rd party contractors and offshore workers.

TECHNICAL SKILLS:

Specialties: Agile/Scrum for Infrastructure teams, Cloud Computing; Enterprise Systems Management; SNMP Network Management; ITIL; Business Process Automation; Service-Oriented Architectures.

PROFESSIONAL EXPERIENCE:

Software Engineering Manager

Confidential

Responsibilities:

• Engineering manager of the teams implementing cloud design & build, as part of Infrastructure as a Service (IaaS), for Confidential (WeC).
• Global workforce includes 15 onshore and offshore resources working on Compute as a Service, Storage as a Service (Block and Object) and Software Defined Networking.
• My teams' subject matter expertise focuses squarely on OpenStack, Chef (Puppet in certain use cases), bare metal provisioning and RESTful API management.
• Responsible for the build-out of WeC’s 140,000+ cores of compute capacity; 2,800+ hypervisors; 18,000+ VMs; 1PB object storage; and 25 clouds across 6 data centers. (One of the world's largest private OpenStack clouds.)
• The cloud powered 1.5 billion page views during the 2014 Thanksgiving weekend.
• Role included a one-year managing IaaS Operations, before the cloud grew large enough to prompt organizational changes in that area. (5 FTE)
• Management of full-time Confidential associates, vendor consultants and 3rd-party business partner relationships.
• Frequent travel to Bangalore, India and Bentonville, Arkansas for this role.
• Most recent performance review: “Exceeds Expectations.”
• Team Innovation Winner for 2014.
• Spot Winner for 2015.

Director of Engineering

Confidential

Responsibilities:

• Lead the technical design and engineering teams developing FE and BE systems.
• Global workforce included 17 onshore and offshore resources.
• Delivered a Alpha, MVP and Beta product scaled for 1M users.

Technical Expert, Design - Automation

Confidential

Responsibilities:

• This was an evolving technical leadership role within the organization, with responsibilities focused on new cloud technologies and collaboration - tasked with providing Infrastructure as a Service (IaaS) to Confidential (WeC) and other internal Information Systems Division (ISD) customers in Bentonville, Ark.
• Responsible for the development of APIs (compute, network and storage) that abstract infrastructure for the Platform as a Service (PaaS) team, as well as leveraging those APIs internally to deliver virtualized environments (including monitoring) as per plan. My role was Architect on WeC site re-design project (waterfall/agile hybrid).
• This included the development of an thin API shim layer in Ruby / Sinatra per a “ Confidential API” design specification.
• Responsible for the overall monitoring and automation roadmap for WeC. This included seven dotcom properties - domestic and international.
• Responsible for the HP-Operations Manager re-platform initiative for WeC. This included federated uCMDB components with ties back into home-office Remedy ticketing / change management system, as well as ties to the @Platform configuration management database in WeC.
• Responsible for delivering the Puppet Community Edition re-platform initiative for server configuration management (physical and virtual). This included delivering file integrity monitoring for PCI Audit compliance in our DMZ for Information Security.
• Responsible for the BMC BladeLogic Network Automation (BBNA) re-platform for WeC.
• Ensure all designs, solutions, systems and processes passed security review.
• Traveled to Bentonville, Arkansas for this role.

Manager, Engineering - Automation & Monitoring

Confidential

Responsibilities:

• Managed global team of twenty-one engineers, providing systems management and automation services for multi-tenant eCommerce platforms at Confidential .
• Responsible for site stability and availability of monitored systems and applications.
• Ensured on-time delivery of project milestones and address applications monitoring concerns.
• Accountable for infrastructure monitoring, infrastructure management and PCI compliance.
• Reviewed emergency change controls and provided status back to the business during site impacting issues as part of an on-call manager rotation.
• Monitored project deliverables and ticket queues to ensure team SLAs were being met.
• Accountable for software / maintenance budget and worked closely with the Commercial Management Office to leverage enterprise licensing agreements that aggressively control costs.
• Met regularly with HP, CA and BMC to discuss open issues and escalations.
• Supervised professional service engagements to ensure objectives are met.
• Met weekly with on-site coordinator of off-shore contractor (Bleum) to discuss vendor productivity.
• Responsible for all hiring; compensation and performance of Automation & Monitoring associates in collaboration with HR and my leadership team.
• Monitored resource utilization for project work as well 3rd party contractor metrics to ensure all available resources are leveraged optimally.
• Conducted goal setting; quarterly reviews and individual development plans for all full-time Automation & Monitoring associates.
• Participated in quarterly management calibrations and yearly promotion reviews across all IT departments.

Staff Systems Engineer

Confidential

Responsibilities:

• This was a “team lead” role focused on business projects.
• Reviewed and provided guidance on Confidential .com systems management and automation initiatives.
• Assessed the feasibility and ramification of new business initiatives. Designed appropriate solutions and recommended alternative approaches when necessary.
• Drove Automation & Monitoring design methodology and processes creation. Ensured adoption within the organization.
• Built and integrated COTS and FOSS components as well as home-grown code:
• Delivered HP-OM as a “top console” / “single pane of glass” in our operations center (NOC).
• Retired BMC ProactiveNet and replace it with Nagios/PNP across the fleet of managed systems. This saved the company $2M annually in licensing and support costs.
• Leveraged the Confidential ELA for CA7 to bring in CA Workload Automation (job scheduling) for open systems.
• Kept abreast of advancements in Automation & Monitoring, NMS and data center automation technologies in order to determine relevance and impact on existing systems.
• Ensured all designs, solutions, systems and processes met security review.
• Partnered with other Engineering teams to build out the ‘Engineering Architect’ role and responsibilities.

Sr. Systems Engineer

Confidential

Responsibilities:

• Provided BMC ProactiveNet support for server and applications management.
• Implemented redesign of BMC BladeLogic architecture for performance improvements.
• Developed Application Release Management (ARM) framework for production build deployments.
• Implemented Zero Downtime Release (ZDR), a patent-pending procedure of Confidential .com.
• Implemented Payment Card Industry (PCI) audit compliance requirements for the Security team using BMC BladeLogic.
• Implemented business process automations for Site Operations and Engineering team(s). Conducted cross- on new solutions.
• Provided 24/7 on-call support and 3rd-level escalation for severity issues.
• Engineering winner.

Advisory IT Professional

Confidential

Responsibilities:

• Responsible for the systems management tools team supporting network, mid-range and mainframe fault monitoring.
• Maximized return on IT investments by partnering within other areas of IBM Global Services on system consolidation strategies.
• Served as an interface between IBM and the client.
• Provided 24/7 on-call support and 3rd-level escalation for severity issues.
• Traveled to Brazil to conduct of off-shore resources.

Engineering Team Lead - Automation & Management Tools

Confidential

Responsibilities:

• Supported 2,700 stores (domestic and international).
• Led a team of six Automation & Monitoring engineers using COTS tools in support of FCAPS.
• In-sourced network management services from vendor (Lucent), saving the corporation $1.5M annually.
• Implemented ISO 9001:2000 for my area and served as an internal auditor for my Division.
• Architect and implemented a complete monitoring re-platform (HP-OpenView) with my team.
• Designed and implemented a paging escalation system.
• Designed and implemented a wireless access point troubleshooting tool for all distribution centers.
• Designed and implemented a server switch search tool for the data center, saving 20 minutes of troubleshooting time for NOC (per incident).
• Designed and implemented a web-based “maintenance mode” (scheduled outage) system.
• Designed and implemented a “monitoring to the register” solution for stores at no additional cost to the business.
• Designed and implemented alarming mechanisms based on legacy systems’ data structures; vendor created, web-based reports and emails from business partners’ scripts.
• Automated agent upgrades to stores: upgrading endpoints and Java; deploying remote control and file transfer binaries; subscribing endpoints; and distributing monitors to 2,800 stores.

Manager, Residential Programs and Services

Confidential

Responsibilities:

• Performed systems administration and systems analysis.
• Intranet development in Perl scripting and Adobe ColdFusion.
• Executed various marketing strategies as assigned
• Represented Confidential in public speaking engagements.