SUMMARY:

• Extensive program and project management experience spanning more than 10 years
• Extremely well organized with excellent communication skills
• Efficiently able to manage multiple programs, projects, teams, and outcomes
• Over thirty years of experience with a broad range of computer technologies
• Able to quickly learn just about anything with minimal
• Self motivated and infinitely adaptable
• Can easily interface with all levels of any organization, quickly gaining trust and rapport
• Willing to try new ideas and tactics when necessary to achieve success - improvise, adapt, overcome
• Obsessed with efficiency, constantly searching for ways to work smarter and faster
• Advanced knowledge and experience utilizing Microsoft Project and Primavera P6
• Heavily involved with the creation and implementation of the software development process for workflow management, project and object tracking, and reporting for the Confidential
• Developed and implemented KieCore’s fully integrated development project plan, spanning over 450 active development objects across internal and external vendors
• Took over and successfully operated a $1.8M retail pet store with 20 employees while quickly learning the entire retail pet industry in a matter of months
• Coordinated/implemented the deployment of twelve regional OC12 circuits, involving various levels of Road Runner and Confidential Cable organizations as well as multiple outside vendors, covering thirteen Divisions in a four state area
• Developed the project tracking and reporting structure for the SxSW region of Road Runner
• Led the procurement, installation, and management of a premier enterprise-level e-mail management software package for two of Confidential 's companies
• Completed 2002/2003 regional budget expansions in record time, including creation of all bills of materials months in advance

PROFESSIONAL EXPERIENCE:

Confidential

Build (Program) Manager/Project Manager/Scheduler

Responsibilities:

• Played a key role in the development of PMO procedures for small enhancement projects relating to KieCore’s PBS to SAP V0 deployment
• Provided leadership for the development of project plans, resource planning, and resource allocation for KieCore’s PBS to SAP V2 deployment
• Developed and implemented KieCore’s fully integrated development project plan, spanning over 450 active development objects across both internal and external vendors
• Helped lead the creation, implementation, and fine tuning of the SDLC process across the entire KTG organization
• Provided critical ongoing process onboarding to all new development managers and tech leads
• Promoted to program manage the entire Field Services development group, spanning dozens of projects, internal and external teams, onsite and offshore resources

Confidential

General Manager

Responsibilities:

• Revamped store layout and inventory mix while eliminating overstock and non-movers
• Cut payroll, operating, and veterinary expenses significantly while maintaining very high standards of customer service
• Created and cultivated numerous relationships with vendors, maintaining excellent rapport and communication while negotiating discounts and payment terms

Confidential

Project Manager

Responsibilities:

• Managed a wide-variety of technology and accounting projects related to the spinoff of the Forestar Real Estate Group.
• Assisted with the project management realignment and prioritization process with executive management
• Assisted with the development of PMO policies, procedures, and templates, including the use of MS SharePoint to create and manage the PMO and Project Team Rooms

Confidential

Regional Project Manager

Responsibilities:

• Provided leadership of regional project management deployments relating to large scale corporate initiatives, covering six local divisions in five states.
• Developed and managed projects plans in Microsoft Project for each deployment, including weekly reporting.
• Managed relationships with various levels within each division and main corporate office, as well as various vendors.
• Led weekly conference calls with each division to discuss status of all ongoing projects.
• Traveled extensively throughout the region, meeting with on-site personnel to review and refine project plans.

Confidential

Deployment Project Coordinator

Responsibilities:

• Led Tucson implementation team for major technical support queue initiative involving broadband connectivity for AOL users.
• Assisted in the development and deployment of and documentation.
• Provided on-site implementation support for call center consisting of 20 teams and 260 consultants, including:
• Project management of all deliverables
• Reporting to leadership team on-site as well as deployment team from AOL corporate HQ
• Complete skills transfer process for all levels of the call center team

Confidential

Communications Specialist

Responsibilities:

• Received numerous s for sales performance, including several monthly s for top feature sales and ratios
• Led district in combined sales ratios for five months in 2005
• Led region in feature revenue sales for all of 2005
• Provided team leadership through example and knowledge
• Created several sales tracking documents now in use by the entire district sales team

Confidential

Commercial Account Executive

Responsibilities:

• Generated and serviced commercial accounts for Road Runner high speed internet service via direct and telephone sales
• Maintained accurate reporting for all sales contacts, leads, orders generated, through spreadsheets and CloseTabs software
• Established and maintained close rapport with co-workers responsible for administrative functions within the office

Confidential

Regional Project Manager

Responsibilities:

• Led national deployment project to install RR service in twelve markets; coordinated dozens of individuals Confidential multiple levels of several organizations
• Developed comprehensive Operations Plan to track all projects within a five state region
• Responsible for creating yearly budgets
• Tracked dozens of ongoing projects within the region
• Assisted in deployment of Microsoft Project Central to monitor projects across the region
• Acted as intermediary between corporate and regional operations staff
• Coordinated the deployment of regional transport circuits

Confidential

Project Manager

Responsibilities:

• Established diverse team of highly intelligent and adaptable individuals to manage wide variety of projects
• Marketed the group to all departments and handled requests for assistance with efficiency, speed, and high quality, and was used as a rapid response, firefighting team
• Projects included reporting on various company activities, daily management of customer support queues for PIN changes, e-mail management workflow development/advancement, cleanup of a major e-mail confirmation error