SUMMARY:

• Solution Architect and Technical Lead for Cloud Sherpas
• Salesforce Certified Administrator, Salesforce Certified Developer, Salesforce Certified Service Cloud Consultant, Salesforce Certified Sales Cloud Consultant, Apttus CPQ Certified Consultant
• Experience in solution design, sales operations, CPQ implementations, CRM implementations, CTI implementations, and business consulting
• Led business integration initiatives at large enterprise clients
• Worked extensively with clients in financial, healthcare, social, insurance and technology services by designing applications for sales, marketing, and support organizations
• Mentored multiple team members simultaneously in order to expand their skills in relevant subject areas

TECHNICAL SKILLS:

Application Software: Force.com, CodeWarrior, Macromedia Dreamweaver, Fireworks, Flash, Adobe Premier, Illustrator, Photoshop, SharePoint, Windows, Excel, Word, Outlook, PowerPoint, Visio, Access, Project, Producer, Visual Studio, AutoCAD, Maya, Rhythmyx, Joomla & Mambo development experience, Treasury suite of applications, Primavera support experience, FileNet P8 Platform, Joomla

Languages: APEX, Force.com, XML, Java, JScript, C, C++, C#, .NET, PHP, Prolog, Haskell, LISP, Unix Shell Scripting, Perl, HTML, Fortran, OpenGL, MS SQL, MySQL, Oracle

PROFESSIONAL EXPERIENCE:

Confidential

Technical Lead & Solution Architect

Responsibilities:

• Lead Order and Sample Management design & Development
• Communicate with Off - Shore team
• Lead customer requirements / user story gathering
• Organize SCRUM process steps
• Develop QA steps and organize Testing procedures

Confidential

Business Analyst & Solution Architect

Responsibilities:

• Lead Apttus CPQ delivery effort
• Lead CPQ discovery sessions
• Lead CPQ documentation; requirements, design, as-is and to-be process flows
• Lead CPQ administration, development and demo walk-through

Confidential

Technical Architect

Responsibilities:

• Database integration work
• Entity relationship discovery

Confidential

Technical Lead & Solution Architect

Responsibilities:

• Lead technical development

Confidential

Business Analyst, System Architect & Lead Developer

Responsibilities:

• Discover and develop solution around many contacts to many objects
• Implement solution to existing org
• Map existing relationships to new solution
• Convert existing relationships to new relationship model

Confidential

Business Analyst

Responsibilities:

• Provided technical direction to blueprint future initiatives
• Administration and development on series of initiatives to improve business utilization of Salesforce

Confidential

Business Analyst &System Architect

Responsibilities:

• Replaced legacy internet site with new Salesforce Site.com site
• Integration with Salesforce CRM Content using custom Visualforce pages
• Implemented SSO with JIT provisioning

Confidential

Business Analyst & System Architect

Responsibilities:

• Aided design and development of campaign enrollment process

Confidential

Business Analyst, System Architect & Lead Developer

Responsibilities:

• Designed and implemented five key business functions for the Confidential clients.
• Identified a number of risks with the out of the box configuration of the client’s Salesforce configuration
• Worked with the customer administrator to set up Roles, Profiles and security settings that best represented the organization’s business
• Second stage of the project was to use Salesforce’s Case Management to replace Zendesk
• Gathered the requirements and use cases and then configured the solution in the sandbox
• Used the Self Service Portal to allow customers to log in and update their cases
• The solution was implemented into production
• Use of out of the box Salesforce Quotes & Products to meet customer needs
• Created APEX Triggers, a VisualForce page with a custom controller and all the necessary test classes in order to maintain 100% code coverage
• FinancialForce’s PSA solution was used to track time against projects
• Brought in on a number of occasions as the Salesforce Org expert with business knowledge in order to recommend solutions for encountered problems.
• Served as additional help on a number of tasks associated to Confidential ’s FinancialForce Accounting implementation.
• Helped educate and inform the client’s staff with reporting on this now complete system.

Confidential

Project Manager & Business Analyst

Responsibilities:

• Improve marketing campaign tracking and provide better automation through the use of Salesforce
• Successfully organized and led numerous discovery meeting with the largest Salesforce client at the timeProject Manager for Campaign Lead Management project
• Lead numerous discovery meetings, reporting to stakeholders, and developing scoping requirements
• Project Manager on project and created a Project Schedule
• Worked with various stakeholders to hold collaborative meetings in order to identify and meet requirements
• Traveled to Oklahoma City to aid in the Pilot install and configuration of the Adapter
• Lead meetings on how to use Salesforce reports to identify CTI functionality.
• Lead train-the-trainer sessions and oversaw a medium scale production implementation of the upgraded adapter

Confidential

Management / Leadership

Responsibilities:

• Directed a 3-5 person team on multiple projects simultaneously
• Facilitated status update meetings and provided deadlines when needed
• Conducted employee performance assessments and developed goals for the next assessment period
• Given multiple projects dealing with different technologies and timelines
• Coordinated multiple developers on a single project to spread out work and ensure on-time delivery
• Developed project solution and directed developers to create the solution
• Communicated timeline and risks to the client and implemented solutions when appropriate
• Developed a project rating system that helps upper management understand status on multiple group projects
• Monitored project schedules and costs

Senior Web Developer

Confidential

Responsibilities:

• Configured and reverse engineered many Joomla components and modules to create customized solutions to solve unique problems using PHP 5 and MySQL 5 and JavaScript when required
• Developed, implemented, designed and administered main internal website using Joomla, a PHP based CMS
• Configured and administered older HTML site using DreamWeaver for HTML and FTP
• Create and Modify images and layers using Adobe Illustrator CS2 and PhotoShop CS
• Developed maps using the Google Maps/Earth API and locations geo-coded and entered into a KML file

IT Specialist / Lead

Confidential

Responsibilities:

• Administered Web Content on a number of platforms including Rhythmyx and SharePoint for both internal and external clients
• Configured more then five internally facing SharePoint Team Collaboration sites
• Created a user help site for the corporate Web Content Management system (Rhythmyx)
• Helped evaluate replacement systems for the current Web Content Management including Microsoft and IBM solution
• Created user help documentation to solve common problems or answer common questions with software platforms
• Supported and administered the company-wide remote meeting software system used by over 4000 employeesResolve customer complaints and responds to suggestions for improvements and enhancements.
• Ensured that system improvements are successfully implemented and monitored to increase efficiency
• Viewed as an expert in IT systems architecture.
• Worked with design team and participated in creating unique solutions to meet Business Continuity requirements
• Solved many software problems by programming in new and unfamiliar languages requiring self of the language or software
• Supported company project management system (Primavera) and built quick how-to guides

Web Administrator

Confidential

Responsibilities:

• Used Macromedia Dreamweaver to administer the OSU Senate website
• Trained my manager how to perform functions in MS Office that saved time

Site Operations Manager

Confidential

Responsibilities:

• Worked on site at Cleanroom facilities in Oregon and New Mexico; such as Intel Fabs 4, 5, 15, 11, 9, 7, D1B, Komatsu, SEH, and Wafer Tech
• Directed and supervised team of over 20 direct reports
• Reorganized work structure to enhance team member’s strengths improving efficiency
• Developed quarterly goals for team and reviewed their progress
• Interviewed, hired, reviewed and terminated team members
• Created GANTT chart schedules analyzing critical paths and assigning resources with MS Project
• Developed and initiated process improvements and documented the new benchmarks
• Attained high audit marks in all functional areas of the business improvement increasing the site performance by over 2x
• Quoted cost reduction alternatives to customer
• Sourced products from new vendors while also maintaining, and creating vendor, supplier, and end-user relationships
• Provided clean room equipment and garments, provided vendor services, ordered and stocked supplies and specialty parts

Soldier

Confidential

Responsibilities:

• Trained in both Non-Commissioned Officer (PLDC) and Commissioned Officer (ROTC) duties
• Completed active duty and in addition to basic finishing as an E-4