SUMMARY:

• Salesforce Certified Developer with around 8 years of IT experience in Analysis, Design and Development of various CRM Web-based applications which includes 4 years of experience as Salesforce.com consultant with proficiency as Developer Administrator and 3 years of experience as a Java Developer.
• Good knowledge in all phases of SDLC including requirements gathering and analysis through project Design, Development, Testing, Implementation, Deployment and Maintenance.
• Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform application running in Cloud Computing Environment.
• Proficient in designing the components using Objects and Fields, Roles, Page layouts, Visualforce Pages, Apex Classes, Controllers Triggers, Workflows for automating different business process and various other components as per the client and application requirements.
• Experience in Force.com Web services API for implementing web services in the application to provide access to Salesforce data from external systems.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.
• Experience working with Force.com IDE and salesforce.com Sandbox environments.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Implemented Security setting across the organization using Roles, Sharing settings, Profiles and Permission sets.
• Preparing System test plans and System test design documents.
• Design and Develop functional and Technical requirements from the business requirements.
• Performing Document Reviews and Code walkthrough for new and modified programs.
• Strong knowledge of Sales and Marketing.
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java, C , C , and web technologies like HTML.
• Good understanding of Software Development Life Cycle SDLC , Agile and Scrum Methodologies.
• Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Role: Salesforce Developer/Admin

Responsibilities:

• Working as enhancement team member and performing the roles of Salesforce.com Developer and Administrator in the organization
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com SFDC .
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented web based case management automation Web-to-Case and Email-to-Case on Case Object to track and solve customer's issues.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values CSV files.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Web Services API, Force.com Explorer

Confidential

Role: Salesforce Developer/Admin

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created user Roles and Profiles, security controls and shared settings.
• Implemented the Marketing process to remove dupe contacts, Leads. Auto Merge Leads, Contacts if already exists.
• Created custom objects, Visualforce Pages, Triggers, Validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created the Workflows for automated Lead routing, Lead escalation
• Implemented complex Approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed Users, hierarchical Roles, Profiles, Security controls
• Migrated Accounts, Leads, Contacts, Opportunities and Sales data from external systems into SFDC
• Designing, Implementing and deploying the Custom objects, Page layouts, Visualforce pages.
• Testing and migrated the code to the Deployment instance after testing.
• Created Workflow rules to automate the business process and to send automated Email alerts.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.

Environment: Eclipse IDE, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Smart sheets, Web Services API, DupeBlocker, CRM Fusion, Force.com Explorer, Google docs, Gliffy tool flow charts

Confidential

Role: Salesforce Developer

Responsibilities:

• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created custom Objects, Visualforce Pages, Triggers, Validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, and Campaigns and designed the solutions for business and technical requirements by customizing various standard and custom objects.
• Designed, and deployed the Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts to suit to the needs of the application.
• Migrated code from Sandboxes to Production
• Implemented Security and Sharing Rules at Object, Fields, and Record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Customized Page Layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract, and load data from comma separated values CSV files.

Environment: Eclipse IDE, Force.com Sandbox, Controllers, Visual Force Pages, XML, Data Loader, Import Wizard, Sharing rules, Visual Force Pages, Controllers, Components , Workflows, Triggers, Email Updates, Web Services API

Confidential

Role: Salesforce Administrator

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Performed the roles of Salesforce.com Administrator / Implementer in the organization.
• Interacted with various business team members to gather and document the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and Deployed the Custom objects, Page layouts, Custom tabs, Components, and S Controls to suit to the needs of the application.
• Defined Lookup and Master-detail relationships on the objects and created Junction Objects to establish many-to-many relationship among objects.
• Customized Tabs among different business user groups and business centers.
• Created various Profiles and configured the Permission Set based on the organizational hierarchy requirements.
• Implemented various Custom Reports and deployed them for different business user levels.

Environment: Eclipse IDE, Force.com Sandbox, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Security Controls.

Confidential

Role: Technical Assistant

Responsibilities:

• Involved in Analysis, Design and Development of different phases of the Process Flow module.
• Developed the web interfaces for Process Flow using JSP technology, which provides flexibility in page design and makes easy for maintenance and modifications.
• Scripting of Test cases based on the Specifications received for the request.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Responsible for Coding using JSP, Java Servlets, Struts and XML.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Used PL/SQL extensively to generate stored procedures and functions to use with Java.
• Involved in implemented all components of the application including database tables, middleware designing, client-side web programming and server-side java programming.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration.

Environnent: Java Beans, Java Servlets, Java 1.3, SQL, PL/SQL, DB2 V8.2, Apache Tomcat, BEA WebLogic, XML, CSS, AJAX, Windows NT/2000, Linux.