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Customer Service Representative/save Specialist Resume

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OBJECTIVE

  • To continue my established career as a call center representative and make my four-year experience a difference at your call center.​

PROFESSIONAL SUMMARY

  • Skilled and meticulous Customer Service and Retention
  • Specialist with an exceptional record. Able to handle a wide variety ofinquiries with topnotch courtesy and professionalism. Outstandingmultitasker who thrives in a fast-paced high-pressure workenvironment.

PROFESSIONAL EXPERIENCE

Customer Service Representative/Save Specialist

Confidential

Responsibilities:

  • Provided accurate and appropriate information in response to
  • customer inquiries.
  • Retained customers through utilization of sales tools and techniques.
  • Maintained a high level of professionalism, patience and efficiency to
  • minimize customer dissatisfaction and increase customer loyalty.
  • Made adjustments, small balance write off, and request credit funds.
  • Activated service and assist in minor troubleshooting. Upsell satellite radios.

Customer Service Representative (Collections)

Confidential

Responsibilities:

  • Made service change, recommend service options and schedule installations
  • Answered billing questions. Reconciled customer disputes as they pertain
  • to payment of outstanding balances that are due.
  • Assisted customers in making payment.
  • Effectively negotiated payment arrangements.

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