Senior Technical Architect Resume

PROFESSIONAL SUMMARY:

Broad technical solution experience encompassing design, architecture, analytics, user experience, product lifecycle management, and software development
Strong experience in cloud architecture, application framework design and API management.
Proficient in DevOps processes and utilization of Continuous Integration/Continuous Deployment (CI/CD) pipeline to support agile, incremental and quality software releases.
Leveraging sound technical and business acumen in the delivery of Cloud solutions, predictive, prescriptive models to solve business challenges
Able to influence the strategic direction of organizations through advanced analysis of large data sets
Extensive experience in creating enhanced digital customer experience using contextual intelligence

AREAS OF EXPERTISE:

TECHNICAL SKILLS:

Coding Languages: Python, C#, Java, SQL, HTML, Node JS, JavaScript

Tools & Cloud: AWS, Jenkins, GIT/Stash, Kubernetes, Docker

Database Systems: SQL Server, Oracle, Postgres, Cassandra

Operating Systems: Windows, Unix, Linux

Data Engineering: Hadoop, Hive, Kafka, Cassandra, Tableau, NOSQL

Methodologies: Agile, DevOps, CI/CD, REST, JSON/XML

PROFESSIONAL EXPERIENCE:

Confidential

Senior Technical Architect,

Responsibilities:

Manage structured and unstructured data to extract customer knowledge that improves engagement, drives sales, and enhances the overall customer experience
Collect data from Confidential online, IVR, online chats, network alerts, and repair tickets, billing events, account updates, data then stored on Hadoop HDFS and retrieved using ODBC, HIVE.
Customer insights were created using ML Models.
Publish insights as an API end point using APIGEE API on Cloud platform, which is utilized by sales, support, and online channels to drive reduction in customer inbound call volume, improve upsell potential.
Visualize and track the improvements using Tableau visualization tool.

Technologies used: Java, Oracle, Python, APIGEE, R, Hadoop, Tableau

Confidential

Senior Technical Architect

Responsibilities:

Consolidated multiple legacy applications into one single web - based application utilizing responsive UI design and micro services-based architecture.
With cloud native application architecture, CI/CD deployment pipeline, laid a foundation to support agile processes, helped quick turnaround of quick enhancements.
Delivered key VCM initiatives focused on customer digital experience, including Life on FiOS, auto pay, and Pega
Automation

Technologies Used: MS.NET C#, JAVA, AJAX, MS SQLSERVER, AWS Cloud, CYBERARK, One Jenkins.

Confidential

Senior Software Engineer

Responsibilities:

Led onshore and offshore IT teams in the development of the Bundle Ordering (BQT) web-services platform and eDesk metrics application for Confidential .com.
Enabled sales of telecom bundling and one-bill services across the online, vendor, KIOSK, and call center sales channels
Finalized IT architectures and developed end-to-end solutions which decreased order fallout by 30% through improved order tracking and fulfillment
Spearheaded a strategic volume reduction initiative to track effectiveness of self-service initiatives and associated savings related to call deflections

Technologies Used: MS.NET C#, MS SQLSERVER, OLAP

Software Engineer V

Responsibilities:

Led the Confidential .com Online Repair and Support teams within Confidential Data Services to provide online self-service and troubleshooting flows enhancing customer online experience.
Helped to reach 1 million self-service support transactions in 2007 and earned the #1 ranking for Confidential .com site among telecom in the self-help online account management category.

Technologies Used: MS ASP.NET, C#, C++ SQL Server, CORBA, Window2000

Software Engineer IV

Responsibilities:

Served as the Middle Tier in implementation of the business rules layer for CLEC Ordering systems.
Developed architecture using MTS server, framework based design, stateless/stateful objects, object serialization, relevant design patterns.

Technologies Used: VB, COM, COM+ on windows 2000 Platform