IT support specialist Resume

OBJECTIVE:

To use my to help others in their quest for information.

TECHNICAL SKILLS:

Skills: Word, Power Point, Excel, Outlook (All Versions) Operating Systems include: Windows XP, Vista, 7, 8.1, 10; Windows Server 2003, 2008, 2012, R2; Linux (Ubuntu): OS X System administration Windows Active Directory Customer Service Troubleshooting Software Hardware Identification Networking Some Programming (HTML, JAVA, JavaScript) PC Repair (Hardware and Software) Ticket resolution/escalation

PROFESSIONAL EXPERIENCE:

IT support specialist

Confidential

Responsibilities:

My main responsibility is to troubleshoot, analyze, and repair clients PC’s and windows servers. Repairs can range anywhere from viruses to simple and complex hardware problems. Second and most important responsibility is to maintain communication with the client. I now primarily manage business clients that are under an MSP contract. I perform off - site maintenance and remote support for these clients.

Internet help desk technician

Confidential

Responsibilities:

My main responsibility was to answer the phone and assist with internet and modem issues for all Frontier customers. I also did tune-ups and software installs through LogMeIn Rescue. I sold our products to the customer and follow up with installing them as well as educating them

Advanced Repair Agent

Confidential

Responsibilities:

My main responsibility was to troubleshoot, analyze, and repair clients PC’s. Repairs could range anywhere from viruses to simple and complex hardware problems. Second responsibility was to maintain communication between Confidential and the client.

IT Technician

Confidential

Responsibilities:

My main responsibility was to repair and maintain the network in two office buildings. As issues arose with a co-workers computer, I was to troubleshoot and repair the issue. I was also given individual projects to work on.

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