PROFESSIONAL SUMMARY:

• A Service Now Admin/Developer with around 6 years of general IT encounter and have engaged with executing designing, creating, customizing and directing ITSM suite of uses. Excellent knowledge in Development, execution and organization of Service Now and Remedy. Inside and out learning of the Technical execution of Change Management, Incident Management, Problem Management, Asset Management, Service CatLog, Knowledge Management, Configuration Management, Procurement, HR case administration, Oracle E - business applications, Reporting, Discovery and Integrations, Service Requests. Solid involvement in JavaScript.
• Around 6 years of IT industry encounter including 4+ years of experience as a Service-Now Developer and Administrator.
• Good learning and comprehension of ITIL process.
• A Service Now master with understanding on executing end-to-end Service CatLog, Incident and Problem Management, Asset Management, Change Management and Release Management with broad learning on Content Management System and Service Portal.
• Improvement of code for UI Pages utilizing Jelly, UI Actions, Script incorporates, MID Server content in corporate, customer content, UI Policies, Business Rules, Glide Dialog Window, Glide Dialog Form and Processor.
• MID Server Integration and establishment with benefit now.
• Experience on Integration technologies such as Web Services, SOAP, and HTTP, MID Server, SSO and LDAP.
• Have an in-depth knowledge about Direct Web service API of Service now, SOAP and WSDL.
• Extensively worked with REST GET and POST using basic HTTP Authentication.
• Expertise on production of workflows for Service CatLog things in Service-Now and furthermore keeps up Self-benefit entrance too.
• Taken part in workshops with Service Now accomplice groups to enable organizations to actualize Service Now utilizing best practices in ITSM.
• Experience in generating the reports in Service Now and Custom applications as per the requirements in Service Now.
• Formation of different classes and index things for the CatLog module.
• Production of different work processes for the things according to business necessities.
• Data loads for migration to Service-now Import set and Transform maps.
• Effectively engaged with Scrum gatherings to get illumination on the prerequisites.
• An Outstanding cooperative person with exceptionally great relational and Communication aptitudes.
• Having strong knowledge on JAVA, JSP, HTML, CSS and Java Script.
• Good understanding on agile methodologies.
• Great involvement in Software Development Life Cycle utilizing Analysis, Design, Development, Testing and Implementation.

TECHNICAL SKILLS:

Programming Languages: Tools and Services

Software Methodologies: Java, HTML, CSS, Java Script, JQuery, SQLITIL ITSM, Service Now,: SDLC, Waterfall, Agile

PL/SQL Angular JS: BMC Remedy, LDAP, SOAP, REST, SQL

Client.: Web/Application Servers

Databases: IBM Web Sphere 6.x, Web Logic 10, SQL Client, TOAD, SQL Server, PostgresApache Tomcat: Oracle 10g/11g

WORK EXPERIENCE:

SERVICE NOW DEVELOPER/ ADMIN

Confidential - Maryland

Responsibilities:

• Involved in whole SDLC from Requirements gathering to Designing, Development, testing and moving the update sets to Production.
• Followed Agile Methods and daily Scrums to track the progress of the project and to make any scope creeps in the project.
• Worked on tickets which are assigned to service now queues.
• Worked on Business Rules, Client Scripts, UI Policies and UI Actions to customize the instance as per Business needs.
• Configuration of Email Notifications and alerts to notify users about specific activities in the system such as updates to change and problem Request.
• Experience with Service Portal Creation and maintenance and well versed in Scripting & CSS.
• Created Custom Widgets, Pages, themes, Search Sources, CSS style sheets, angular providers etc.
• As a service now developer, generated Buttons using UI macros in service catalog forms & content menus using UI Action on forms.
• Involved in redesigning the workflows using service now workflow editor.
• Involved in Weekly service now calls globally.
• Worked on import set to load the data into table by using data source, inbound action and script include, & transform map.
• Worked on creating and maintaining access control lists (ACL). Use of scripting tools and service now functionality to create script to automate routine tasks being done in Service Now.
• Design forms, monitor, modify and publish service catalog workflow with appropriate approvals. Maintain single sign on integration.
• Worked on Documentation as per the requirements from the business team and documented UAT & RT.
• Created outbound Email Notifications using Email templates.
• Created Scheduled jobs, Scheduled reports and scheduled Workflows globally.
• Created homepages, including basic reporting, gauge configuration and dash board presentation.

Environment: Service now Istanbul/Kingston, Java Script, HTML, AngularJS, CSS, Web Services

SERVICE NOW DEVELOPER

Confidential - Boston, MA

Responsibilities:

• Related with creation of Functional and Technical Design Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes, Waterfall and Agile, Scrum. Documents as per the requirements from the business group.
• Involved in creation of Service Now Applications, modules and tables as per the requirements.
• Involved in customization of structures for different Service Now applications.
• Maintained the Configuration Items and altered the structures and Form Sections.
• Involved in creation and configuration of business rules, client scripts as per the required functionality.
• Responsible for the Service Now tool administration module and creation of new Users, Groups, Roles, IT Services, Application, Business Services, Routing rules and Blackout Freeze rule.
• Created many contents which incorporates, Business guidelines and Client Scripts.
• Created complex transform scripts in transforming the data into the SNOW database.
• Created generalized framework for repeating problems and incidents
• Good knowledge on Single Sign on and event-based integrations.
• Strong working Knowledge of different Service Now segments for example Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, Mobility and Service Request Management.
• Experience with development of Service CatLog - CatLog items, designing workflows and execution plans.
• Implemented workflows and web prototypes for Client requirements.
• Analyze problems, create new solutions and new techniques, Developed many SLA and tables.
• Configured multiple forms for Asset module using Configuration Management Database.
• Resolving typical Users access and roles issues by checking active directory and users table.
• Creating database views to pull the reports on variables which are being used customers.
• Create and use update sets to move customizations between Service Now instances.
• Worked on scheduling the report generation in Service Now as per the requirements.
• Designed and delivered technical methodologies around the Service Now platform
• Design and implement new functionality using Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists.

Environment: Service Now, Asset Management, Incident Management, ITIL, HTML5, Java script, Jelly Script, Web Services, HTML, CSS, and CMDB.

SERVICE NOW DEVELOPER

Confidential - Boston, MA

Responsibilities:

• Involved and adopted the Scrum Agile Methodology for the Requirement Gathering and ensure the configurations and customizations of the different processes based on story requirements.
• Responsible for the Incident Management, User Administration, Configuration and Asset Management.
• Responsible for creating tickets and resolving server's issues on time.
• Involved in customizing the form design and layout for Incident, Problem and Change Management.
• Involved in configuring Business Rules, Client Scripts, UI Policies, and Access Lists in Service Now and resolving server's issues on time.
• Created notifications based on user requirements and configured inbound email actions to create incidents or requests.
• Creates Workflow activities and approvals. Implement new workflows that use a variety of activities to understand how records are generated from workflows.
• Widely utilized the Glide Record for server-side scripting (in business rules).
• Designed many email layouts by utilizing html and jam scripting and utilized them in notifications
• Involved in implementing Service CataLog and Request Workflow Design and Configuration.
• Utilize scripting devices and Service Now usefulness, make content to mechanize routine tasks being done in Service Now.
• Create, monitor, modify, and publish service Cat Log workflows with approvals.
• Designing, configuring and customizing new applications and modules. Assisting in troubleshooting patch / release management issues.

Environment: Service Now, ITSM, JavaScript, HTML, CSS

JAVA/WEB DEVELOPER

Confidential

Responsibilities:

• Handled all aspects of the web application including maintaining, testing, debugging, deploying and printing.
• Designed and developed intranet web applications using Java, JavaScript and CSS.
• Responsible for the design of client websites right from the conceptualization stage.
• Implemented dynamic page elements and form error validations using JavaScript.
• Worked on Cross-Browser compatibility and fixed the bugs for several browsers.
• Designed number of HTML forms using the various html form tag, according to the requirement of the end user.
• Used the HTML tables to great effect to achieve page layouts.
• Utilized CSS to incredible impact to configuration to configuration number of pages in a dynamic design.
• Involved in the design and development of Web Services using Java to get data from advice database, real- time cancellations and real-time enrolments.
• Developed PL/SQL Packages, Procedures, Triggers, Cursors and Functions according to the requirement.
• Created JMS component adapters to interact with the Oracle database.
• Created stored procedures in Oracle database to eliminate dynamic SQL statements used in advice application and made appropriate changes to the application to call these stored procedures.
• Worked on SQL queries, SQL Tuning, PL/SQL Tuning & Performance Tuning.
• Implemented logging using log4j.
• Worked with SVN to checkout and check in the code
• Managing the use and development of the Traceability matrix and participates in design review ensuring that all requirements have been integrated.
• Continuously provide input to project management activities throughout the project lifecycle, risk plan, project plan, issues and statuses.

Environment: Java, HTML, CSS, JavaScript, jQuery, Usability Testing, and SOAP, SQL, web services.