PROFESSIONAL EXPERIENCE:

Senior Consultant

Confidential

Responsibilities:

• Working as a functional consultant in CRM & SCM domains for Oracle Package Technologies service line
• Track lead OTC/CRM at client location; Driving requirement gathering, design workshops, performing fit - gap analysis, configuring oracle modules, leading functional unit testing, supporting INT & UAT, providing to end users
• Development of business case and maturity models. Preparation of AS - IS and TO - BE process and system diagrams using ARIS Process Modeler
• Member of a team building manufacturing industry preconfigured solution, have written manufacturing industry related PoV on mobile supply chain applications. Also a key member of team working on proposals and sales pursuits.
• Providing to other functional resources on business concepts involving supply chain management, lean manufacturing, six sigma methodology, handling of services operations
• Track lead from Confidential for OTC & CRM Track - direct reporting to client PMO and VP-IT
• Leading a team of 5 Confidential functional and 3 client side business analysts for Oracle EBS R12 OTC implementation
• Helped client with module selection for CRM functions - TeleService, Install Base and Service Contracts
• Led the designing and configuration phase for the client. Project currently in Final Integration testing phase.
• Involved in business process improvement and redesign apart from Oracle designing
• Currently responsible for design, configuration and testing of following OTC Modules
• Order Management & Advanced Pricing - Complex design for Commercial and Household customer (Multi OU Structure for Domestic and International markets) through different sales channels viz. direct sale, via retail chain, web based platform and County/ Mall Shows
• Install Base - Used for tracking end customer products and for providing after sales services
• TeleSales/TeleService (Along with Direct CTI Integration with CISCO Telephony) - Use of Contact Center for managing leads, call center sales and for providing after sales services
• Service Contracts - Used for managing service contract obligations for household and key commercial accounts

Functional Team Lead

Confidential

Responsibilities:

• Driving client workshops for requirement gathering and design for services modules
• Preparation of design and configuration documents for services and logistics track along with end to end flow diagrams
• Performing setups for configuring services and logistics modules and preparation of functional unit test scenarios
• Expertise in Tele-Service/iSupport: Worked on setups for service request and task along with integration with iSupport
• Field Service: Worked on setup of oracle territory and scheduler to encompass service engineer and manager scheduling
• Install Base: Worked on IB transitions and its integration with order management, was involved in multiple IB conversions
• Service Contract: Handled complex customizations, well versed with OKS billing and its integration with OM
• Leading other services resources and managing services team delivery
• Preparing status deck for management reporting on services track

Functional Testing Lead

Confidential

Responsibilities:

• Led 4 member testing team across locations (Delhi, Bangalore, Mumbai and Netherlands)
• Liaising with HP support for environment setups & issue resolution
• Identify functional Scenarios for automation testing using HP-QTP, determining feasibility of automation
• Preparation of automated test scripts
• Preparation of management reports for higher management and client application owners highlighting probable risks/issues

Functional Consultant

Confidential

Responsibilities:

• Design and configuration of complete RLM (Release management) modules along with EDI & Planning interfacing
• Customer tower redesigning for Key customers
• Design of custom RLM solutions to fit customer business processes (involved complex RLM enhancements for Customer Relationships in R12 - currently not supported by Oracle)

Functional Consultant

Confidential

Responsibilities:

• Preparation of MD-50 documents for Order Management and Inventory related objects
• Preparation of business flows using ARIS IP5 tool
• Preparing configuration documents (BR-100) for OM, INV and CM

Software Engineer

Confidential

Responsibilities:

• Preparation of release plans, release schedules, identifying stakeholders and initiating change cases
• Taking approvals from client change control boards and contingency planning for all roll back options
• Coordinating start to end activities during all deployments including handshake amongst different teams
• All System / Server / Application related administration activities

Graduate Engineer Trainee

Confidential

Responsibilities:

• Analysis of RFPs and RFQs for various Infrastructure and Oil & Gas projects
• Preparation of commercial and technical bid documents
• Requesting and analyzing quotes from various sub - vendors
• Liaising with central planning, contracts, procurement and quality departments for RFPs
• Providing inputs to marketing department for various bid meetings