Service-now Developer Resume
0/5 (Submit Your Rating)
Sanantonio, TX
TECHNICAL SKILLS:
Software Languages: HTML, AJAX, JQuery, XML, C/C++, Java, JSON JavaScript, Python, SaltStack, django, uWSGI
Tools: NetBeans, Visual Studio, Eclipse, Solid Works, Logic Works, Sublime Text2, VIM, GitHub
Operating Systems: Windows 7, CentOS, Apple OS, RHEL, Windows Server 2008
PROFESSIONAL EXPERIENCE:
Confidential, San Antonio, Tx
Service - Now Developer
Responsibilities:
- Domain Separated Instance
- Tasked to migrate code from a non-domain separated into a domain separated instance.
- Took the Service-Now Domain Separated
- CMS - Content management system
- Completed CMS pages for 3 business applications.
- Microsoft Azure Integration
- Developed an application to integrate Service-Now with Microsoft Azure to automate server provisioning.
Confidential, San Antonio, Tx
Systems Engineer II/ DevOps Engineer
Responsibilities:
- Gathered requirements, document and develop functionality using Service-Now.
- Responsible for issue resolution and troubleshooting, as well as researching Service-Now functionality as required.
- Fundamental understanding of IT service management and the ITIL business processes; experience working closely with SME’s, project managers, and process owners to capture business requirements, translate them into technical specifications and develop Service-Now.
- Configure Service-Now applications, various modules and plugins
- Develop Import Sets for Data Integration
- Business Analysis and creating workflow diagrams
- Use approved change management processes to manage update sets and system upgrades to the Production instance
- Create and monitor performance metrics
- Create ad hoc reports and reporting schedules
- Work with diverse and potentially demanding business customers in a professional and courteous manner
- Ability to develop and support applications with minimal supervision
- Engineered the complete design, functionality, implementation, customer facing UI and user experience of the tool, for 2 years.
- Continuous and ongoing Administrative and Engineering duties for the life of the product
- Creating support documentation for distribution to new users of the product
- Providing administrative duties including account maintenance, enabling new plug-ins, working with the security team to vet out all new app tie-ins.
- Creating an automation tool to assist in user creation and streamline the account creation process
Confidential, San Antonio, Tx
IT Operations
Responsibilities:
- Service-Now
- Boldchat
- Confluence
- JIRA - User and Role Administrator
- Version One
Confidential, Phoenix, Az
Service-Now Administrator
Responsibilities:
- DSL tech support level 2 for Confidential &T inbound call center, Home network troubleshooting, Web browser troubleshooting, Modem/Router configuration and troubleshooting.
Privacy Policy
Resume Categories
- .NET Developers/Architects Resumes
- Java Developers/Architects Resumes
- Informatica Developers/Architects Resumes
- Business Analyst (BA) Resumes
- Quality Assurance (QA) Resumes
- Network and Systems Administrators Resumes
- Help Desk and Support specialists Resumes
- Oracle Developers Resumes
- SAP Resumes
- Web Developer Resumes
- Datawarehousing, ETL, Informatica Resumes
- Business Intelligence, Business Object Resumes
- MainFrame Resumes
- Network Admin Resumes
- Oracle Resumes
- ORACLE DBA Resumes
- Other Resumes
- Peoplesoft Resumes
- Project Manager Resumes
- Quality Assurance Resumes
- Recruiter Resumes
- SAS Resumes
- Sharepoint Resumes
- SQL Developers Resumes
- Technical Writers Resumes
- WebSphere Resumes
- Hot Resumes
