IT Analyst (Contractor) Resume Waukegan, IL - Hire IT People

SUMMARY:

10 years of software development/test experience in Wireless Protocol Testing domain.
4+ years of development, validation and technical support experience in IT/Pharmaceutical industry.
Looking for IT Analyst position in Chicago area.

TECHNICAL SKILLS:

Programming Skills: C, C++, Java, JavaScript, HTML, SQL, VBA

Version Control Tools: ClearCase, Git, SVN, DOORS

Defect Tracking Tools: Jira, DDTS, ServiceNow

IDE: MS Visual Studio, Eclipse, TOAD

IT Tools: ServiceNow, iManage

PROFESSIONAL EXPERIENCE:

IT Analyst (Contractor)

Confidential, Waukegan, IL

Responsibilities:

Write User Requirement Specification (URS) and User Acceptance Test (UAT) for TMCloud (SaaS) application.
Create Knowledge Articles for Legal IT applications in ServiceNow.
Track Exceptions and Remediation Plan for IT non - compliance issues for Legal IT Applications.
Prepare monthly Metrics Report for Incidents, Change Requests, and Project Status for management review.
Perform Incident Analysis to categorize issues for improving IT Support for Legal users.

Tools: /technologies: iManage (Document Management System), ServiceNow, SharePoint, Excel (pivot table/chart)

IT Support Analyst (Contractor)

Confidential

Responsibilities:

Provided Level-2 technical support for enterprise wide SaaS applications for Regulatory Affairs business.
Worked on system enhancement and software upgrade projects for QUEST application. It involved interfacing with business user to understand requirements; providing timeline estimation to Project Manager; updating technical specifications, SOPs, Access Forms; collaborating with vendor for planning and execution; and assisting validation team with testing activities.
Created technical documentation such as Standard Operating Procedures (SOPs), Software Installation Qualification (SIQ), Configuration Requirement Specifications (CRS), and Knowledge Articles.
Lead process improvement effort to streamline SAFE Digital Signature Access request procedure.
Prepared technical documentation for end user to setup Adobe Acrobat with SAFE Digital Plugin.
Performed Proof-Of-Concept and provided instructions to business users for setting up Please Review tool.
Collaborated with vendors to resolve complex technical issues. Participated in weekly vendor meetings to discuss system issues, enhancements, and software upgrade.
Generated monthly system usage reports for IT Dashboard.
Wrote VBA Excel code to import data from web access request, then create a consolidated user list for easy import to the system.

Tools: /technologies: ITIL, Service Now (Tickets, ADAM, CMDB, Knowledge Article, Report), Oracle Identity Manager, PTC Integrity (Defect/Enhancement tracking tool), Software as a Service (SaaS), Excel (VLOOKUP, VBA), PowerPoint, SharePoint, Citrix, TIBCO Nimbus (Business Process Modelling), Box (online file sharing), SAFE Digital Signature, Please Review

Senior Software Engineer

Confidential, Elk Grove Village, IL

Responsibilities:

I worked with a team of 7 test developers to implement various test packages for AT&T Carrier Acceptance Testing (CAT). Responsible for requirement analysis, timeline estimation, design, development and validation of the test packages.
Assisted the Japan based product team with commercialization of the newly developed software packages.
Provided technical support to sales team with pre, and post sales of the test packages. Setup and demo new/advanced software packages at customer site.

Tools: /Technologies: Rapid Test Development (RTD) tool, SVN, Wireshark, 3G/LTE/VoLTE/CSFB/IMS/LTE-A, Confidential 8475, Agile methodologies

Senior Software Engineer

Confidential, Libertyville, IL

Responsibilities:

I worked with a team of 5 test developers to implement wireless protocol test scripts following SDLC process. We built in-house test tool to support the Modem Development Team with unit testing and debugging field issues.
Collaborated with test vendors to fix test setup issues, and coordinate routine upgrade of the test equipment.
Created a web interface to automate the new test script request process.
Later, I worked as a Test Lead, responsible for planning and managing test cycles for software feature integration.

Tools: /Technologies: C, C++, Java, Visual Studio, ClearCase, Git, JIRA, DDTS, 3GPP specs, 3G/LTE, Wireshark, QPST, QXDM, R&S CMW500, Confidential 8480, Agile methodologies

IT Systems Analyst

Confidential, Abbott Park, IL

Responsibilities:

Created and executed validation test protocols for QDMS.
Worked with Tech Lead to setup Laboratory Information Management System (LIMS) for GPRD.
Wrote Java Program to count number of records in log files.

Tools: /Technologies: Documentum, Load Runner, Citrix, DOORS, Sample Manager LIMS, Java

Software Engineer

Confidential

Responsibilities:

I worked with a team of 8 developers to build and support an e-commerce website for a client based in USA.

Tools: /Technologies: Java, J2EE, JSP, EJB, JavaScript, HTML, OOAD, UML, Rational Rose, VSS, TOAD, JDBC, SQL, XML, ORACLE, WebLogic Server, SDLC processes

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It Analyst (contractor) Resume

Waukegan, IL

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