OBJECTIVE:

• Seeking a challenging position as Production Control Analyst/Specialist/Mainframe Computer Operator in a Large/Mid - range Client Server System Environment. Primary focal points based on strong experience with data center operational cross platform experience.

SUMMARY:

• Strong experience with data center operational concepts and procedures in a mixed MVS Production and Test Systems. Proven experience with Control M VS 6.3,7.0 & 8.0.00 in Mixed Environments Main Frame & Open Systems. Over 15 years of Computer Operator / Production Control Specialist (Technician)

TECHNICAL SKILLS:

HARDWARE: Cisco IOS routers 2600 series, IOS switches 2900 series. Cisco Protocols: IP, IGRP, EIGRP, OSPF, TCP/IP & FTP, Serial Interfaces, Frame Relay, IP RIP, VLANs, Ethernet, and access-lists.SGI (Silicon Graphics), Sun Microsystems Sun Blade 100, HP Systems, OS/390 (MVS), 3990 DASD. Storage (Archive Management and Storage Systems). Z/OS 1.13.00, Z9/OS (1.7)

SOFTWARE: UNIX flavors: SunOS 5.8, Solaris 7, and SunOS 5.6, IRIX 6.2, IRIX64 6.5, HP-UX 10.10, C Shell, Korn Shell, Bourne Shell, Windows XP/95/98, Novell 4.0, Windows NT 4.0, TSO, JCL, JES2, COBOL, SAR, CICS, VTAM, SDSF, TMS, CONTROL-M (Scheduling Software), Momentum, SQL Server 6.5, AUTOSYS, ROSCOE, Endevor Package, MVS/ESA. CA-7/11, Symantec NetBackup Java VR 7.1. Nagios VER 2.5/2.8 NetCool/OMNI/bus

PROFESSIONAL EXPERIENCE:

Application Systems Analyst

Confidential, Springfield, VA

Responsibilities:

• Monitor various Confidential applications to proactively identify system disruptions and preempt enterprise outages
• Monitor applications and ensure that required Service Level Agreements (SLAs) are met
• Notify internal and external departments of performance issues and trends
• Support maintenance and monthly outages
• Review and update tickets with most current status information
• In corporate monitoring of any new applications or systems
• Review and suggest monitoring tools as needed
• Monitor and support the Testing,, and Production environments
• Develop after action reports and provide inputs to hot washes pertaining to the following as needed.
• Performance issues
• Scheduled server maintenance
• Root Cause Analyst (RCA) and follow up both internal and external
• Provide updated reports for monthly PMR presentation and review
• Provide documentation and presentation support as needed

Sr. Mainframe Computer Operator

Confidential, Springfield, VA

Responsibilities:

• Provide Z/OS Operational Support 24x7 Level 1-3).
• Monitor the Z/OS Master Consoles, respond to console messages, perform IPL's & other operations duties via Z/OS & JES2 commands to support the system.
• Support & maintain the HMC (Hardware management Console)
• Identify & report hardware failures & interface with appropriate vendors to ensure timely resolution of hardware problems.
• Monitor & support the computer room & systems environmental conditions.
• Execute computer room emergency procedures in the event of power failures or other emergency situations.
• Additional duties may require the operations of magnetic tape units & automated tape libraries.
• Additional duties may require the monitoring of Managed Objects & problem escalation & documentation as required.

Sr. Data Center Operations Systems Engineer

Confidential, Owings Mills MD

Responsibilities:

• Monitoring and directing of resources within the corporate computer environment consisting of multiple sites, hardware and software components to include mainframes, multiple LPARS, CA7, UNIX servers, NT servers. Unlock clients UNIX/DATABASE/NT passwords
• Monitor Omnibus Active Event List (AEL), systems software /technical support, Servista alerts for FEPOC, Solar Winds, support Service desk, Data Center Facility Service monitoring, facility and all CareFirst batch/development systems processing.
• Responsible for monitoring all systems tasks which includes (CICS, DB2, JES2, MVS VTAM/TCP/IP, MQ, etc.) monitoring of batch cycles, technical documentation, monitoring of log files and error handling, problem determination and resolution, and deployment.
• Use CA-7 to submit or modify JCL when required. Hold and release jobs. Use SAR JCL to investigate error codes and resolve whenever possible.
• Monitoring job abends and performing routine scheduling tasks like restarts/reruns, cancel, force complete, demand, adding user requirements, hold and release jobs.
• Review system message logs, job queues, to identify incomplete jobs that did not process correctly, and initiate actions required to reprocess aborted or incorrect jobs.
• Utilities and Applications:
• Thorough knowledge in Operational software that includes TSO/ISPF, SDSF, CA7, JOBSCAN, CA1, SAR and IBM Utilities. Microsoft Active Directory, OneStop ticketing System, Skype for Business.

Systems Engineer / Computer Operator

Confidential, Guilford Rd, MD

Responsibilities:

• Monitoring and directing of resources within the corporate computer environment consisting of multiple sites, hardware and software components to include mainframes, multiple LPARS, CA7, UNIX servers, NT servers. Unlock clients UNIX/DATABASE/NT passwords
• Monitor Tivoli Omnibus Active Event List (AEL), systems software /technical support, Servista alerts for FEPOC, Solar Winds, support Service desk, Data Center Facility Service monitoring, facility and all CareFirst batch/development systems processing.
• Responsible for monitoring all systems tasks which includes (CICS, DB2, JES2, MVS VTAM/TCP/IP, MQ, etc.) monitoring of batch cycles, technical documentation, monitoring of log files and error handling, problem determination and resolution, and deployment.
• Use CA-7 to submit or modify JCL when required. Hold and release jobs. Use SAR JCL to investigate error codes and resolve whenever possible.
• Monitoring job abends and performing routine scheduling tasks like restarts/reruns, cancel, force complete, demand, adding user requirements, hold and release jobs.
• Review system message logs, job queues, to identify incomplete jobs that did not process correctly, and initiate actions required to reprocess aborted or incorrect jobs.
• Utilities and Applications:
• Thorough knowledge in Operational software that includes TSO/ISPF, SDSF, CA7, JOBSCAN, CA1, SAR and IBM Utilities. Microsoft Active Directory, OneStop ticketing System, Skype for Business.

SR Computer Operator / Production Control Analyst

Confidential, Sterling VA

Responsibilities:

• Operate and monitor Mainframe and Client/Server computer systems, sub-systems, and peripheral devices. Recognize system(s) problems or potential problem situations and initiates a front-line investigation. Actively monitors the overall moment-to moment delivery of services on three Mainframe MVS System Production, QUAL, and TEST running on IBM Z/OS 1.13.00, Z9/OS (1.7) IPLed TEST LPAR per customer request, Recycled DB2 and CICS Regions as requested. Prepare job streams to be executed in a specific order/timeframe, performed via an Automatic Scheduler software CONTROL - M
• Enterprise Manager Performing rerun, restart, hold, release, order and force jobs based on user requests. Performed JCL Modifications per user requests. Performed Job restarts from the Top, from the failed steps per user requests. Logon to Iron Mountain Secure Sync and prepare both Mainframe and Open Systems Tapes for offsite storage for daily pick up by Iron Mountain. Submit and monitor jobs using CONTROL-M/Enterprise Manager V8.0.00. Create REMEDY tickets for systems and job problems. Participate in Sev1/ Bridge calls. Open the Mainframe Silo to enter Scratch tapes from the offsite storage and drain the Silo. Give Access to EMS to do diagnostic on the VMAX/VNX.

Production Control Analyst

Confidential, Reston VA

Responsibilities:

• Submit and monitor Production jobs using FLUX SYSTEM ENGINES. Submit and Monitor jobs using Informatica 9.1.0 Workflow Engine. Set up jobs per Clients request in the Run sheets. Create/add New users to Development Engines for QATEST and assign them administration privileges in the development Engines. Directly interfacing with clients, and responding to client requests. Notifying clients of production problems and business impacts. Understanding and reviewing actions for planned and unplanned changes to client’s requests/infrastructure. Read and interpret flowcharts, job schematics and other technical documents. Implement and close Information Technology System Manager (ITSM) Tickets that are assigned to Production Control Group. Escalate other problem tickets to proper escalation contacts. Make sure that problems are resolved in a timely to meet the SLA guidelines. Update, create, change and add new application to FLUX SYSTEM ENGINES. Move Jobs Flowcharts from Development to Production Environment. Log into Remote Clients Using PUTTY to Move, Rename, Copy, archive files and directories. Attend Production Control Meetings to review morning’s reports.

Monitoring Analyst / Systems Analyst

Confidential, Ashburn VA

Responsibilities:

• Member of team responsible for Service (Customer Care), Monitoring & Maintenance for the Identity Management Services. Applies specialized Identity and Access Management skills and related security skills with a basic understanding of company policies and procedures.
• Ensures that deliverables meet specifications and quality requirements along with compliance with security policies. Maintains customer-centric focus for delivery and support. Maintain all engagements with Operations Team. Managing: Alert queue, Alert action tasks and ticket updates. Performs initial Troubleshooting/ Triage. Interacts with internal teams (Service Desk, Operations Engineering, and other Operation Teams). Assist with maintaining the process (documentation, process). Perform any other duties as deemed appropriate

Production Control Technician

Confidential

Responsibilities:

• Submit and monitor jobs using CONTROL-M/Enterprise Manager V6.3. Submit and Monitor using MVS/TSO. Monitor jobs processing on Main Frame Z/OS 1.13.00, WINDOWS & UNIX platforms. Maintain precise documentation of data processes. Set up jobs per Clients request in the Run sheets. Directly interfacing with clients, and responding to client requests. Notifying clients of production problems and business impacts. Understanding and reviewing actions for planned and unplanned changes to client’s requests/infrastructure. Read and interpret flowcharts, job schematics and other technical documents. Support disaster recovery effort that adequately meets the business needs and avoid extended system outages should an event occurs. Generate CCSB Tickets /Remedy Tickets for all failed jobs on the Mainframe, Windows and UNIX platform. Escalate problem tickets to proper escalation contacts. Make sure that problems are resolved in time to meet the SLA guidelines. Update, create, change and add new application to automated scheduler. Performing rerun, restart, hold, and release, order and force jobs based on user requests.

Enterprise Command Center Lead Technician

Confidential

Responsibilities:

• Perform enterprise monitoring and control of UNIX, Windows and IBM Z/OS 1.13.00, MVS/TSO Mainframe Systems. Monitor Symantec NetBackup running Java VR 7.1 Monitor peripheral devices associated with UNIX, Windows and Z/OS MVS utilizing enterprise monitoring tools and utilities. Perform IPL, Deactivate, Activate, and Standalone Dump through use of interaction with IBM Hardware Management Console (HMC). Provide timely and appropriate response and escalation to all monitoring Systems Alert Notifications. Monitor FDIC infrastructure availability and performance of all routers, switches and related applications. Generate Remedy tickets for all alerts for Mainframe System, Windows, UNIX Servers and Network devices. Escalate problem tickets to proper escalation contacts and make management aware of the issues that are not resolved within the escalation / SLA guidelines. Perform Mainframe backups (FDR) and Open Systems (Windows & UNIX) backups through use of VERITAS NetBackup and UNIX backup script. Coordinate new hire to insecure successful integration into the team. Other duties as assigned by the Supervisor or Manager.

Lead Technician

Confidential

Responsibilities:

• Perform enterprise monitoring and control of UNIX, Windows and IBM Z/OS 1.13.00, Z9/OS (1.7) MVS/TSO Mainframe Systems. Monitor peripheral devices associated with UNIX, Windows and MVS/TSO utilizing enterprise monitoring tools and utilities. Perform IPL, Deactivate, Activate, and Standalone Dump through use of interaction with IBM Hardware Management Console (HMC). Provide timely and appropriate response and escalation to all monitoring Systems Alert Notifications. Monitor FDIC infrastructure availability and performance of all routers, switches and related applications. Generate Remedy tickets for all alerts for Mainframe System, Windows, UNIX Servers and Network devices. Escalate problem tickets to proper escalation contacts and make management aware of the issues that are not resolved within the escalation / SLA guidelines. Perform Mainframe backups (FDR) and Open Systems (Windows & UNIX) backups through use of VERITAS NetBackup and UNIX backup script. Coordinate new hire to insecure successful integration into the team. Other duties as assigned by the Supervisor or Manager.

Production Control Analyst

Confidential

Responsibilities:

• System monitoring data & file transfers setups, system backups, scheduling. Support is provided using FFS (Federal Financial Systems). FBMS (Federal Business Management Systems), Momentum, Control-M, and Client server. Creation, defining in and out conditions, testing, validation, debugging and documentations of tasks. JCL adjustments and program control parameters in the nightly cycle instructions. Submit jobs for processing in accordance with established schedules and supplemental instructions. Log all activities associated with the operation of the FFS. Perform customer support for a-bends, JCL editing, restarts. Open Remedy tickets.

Programmer Analyst (Operations Controller)

Confidential

Responsibilities:

• Provide support for (GES DISC) Goddard Earth Sciences Data and Information Services Center. Monitor System and Network applications using the Open system NAGIOS versions 2.5/2.8, Watchtower (disk space) and Whatzzup (Hosts). Utilize existing monitoring tools (GUIS’s) to monitor all computer systems for problems or errors messages in order to minimize service disruptions. Follow existing escalation and communication procedures when handling errors and problems. Interacts with computer systems, monitoring tools, and hardware to perform routine processes (maintenance). Participate in daily regression tests in OPS/TS2 for PDRs. Support System Administrators in system migration efforts and security issues on the UNIX systems. Answer help desk calls from customers, open incident Bugzilla /Remedy tickets. Submit truck and close trouble tickets as necessary. Attend customer, team and staff meetings.

Programmer Analyst(Operations Controller)

Confidential

Responsibilities:

• Provide support for (GES DISC) Goddard Earth Sciences Data and Information Services Center. Monitor System and Network applications using the Open system NAGIOS versions 2.5/2.8, Watchtower (disk space), and Whatzzup (Hosts). Utilize existing monitoring tools (GUI’s) to monitor all computer systems for problems or errors messages in order to minimize service disruptions. Follow existing escalation and communication procedures when handling errors and problems. Interacts with computer systems, monitoring tools, and hardware to perform routine processes (maintenance). Participate in daily regression tests in OPS/TS2 for PDRs. Support System Administrators in system migration efforts and security issues on the UNIX systems. Answer help desk calls from customer, open incident Bugzilla /Remedy tickets. Submit truck and close trouble tickets as necessary. Attend customer, team and staff meetings.

Information Systems Tech. II (Operations Controller)

Confidential

Responsibilities:

• Monitor System and Network applications using the Open system NAGIOS versions 2.5/2.8, Watchtower (disk space), and Whatzzup (Hosts). Utilize existing monitoring tools (guis) to monitor all computer systems for problems or errors messages in order to minimize service disruptions. Follow existing escalation and communication procedures when handling errors and problems. Interacts with computer systems, monitoring tools and hardware to perform routine processes (maintenance). Participate in daily regression tests in OPS/TS2 for PDRs. Support System Administrators in system migration efforts and security issues on the UNIX systems. Open incident Bugzilla /Remedy tickets. Submit truck and close trouble tickets as necessary. Attend customer, team and staff meetings.