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Product Support Specialist Resume

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PROFESSIONAL SUMMARY:

  • Proficient in designing and setting up HL7 Interfaces (ADT, Orders, Results and others) including coordinating activities involving multiple players (vendors, subject matter experts, application analysts and end users).
  • Excellent Knowledge of Application Lifecycle Management, Change & Release Management and ITIL processes.
  • Responsive and Agile development professional experience in full project lifecycle.
  • Worked in Healthcare Domain, with primary focus on Enterprise Application Integration (EAI) using HL7 on both provider and payer side.
  • Experience in RESTful web services using SoapUI and Groovy Scripting
  • Handled EDI projects to coordinate testing and documentation, maintenance and troubleshooting.
  • Work with External vendors and internal Project Managers to develop the execution of production changes and transition to production support team.
  • Experienced in EAI in Healthcare Provider domain with initiatives including EHR, Affordable Care Act, CAC, Meaningful Use, HIE (Health Information Exchange).
  • Have experience of working in different EHR implementation (MS4, Cerner, Meditech).
  • Experience in working with interface engines and clinical applications such as RIS, EMR, PACS, LIS.
  • Working knowledge of interface and integration methodology (HL7, RESTful, FHIR etc.).
  • Enjoy working on all types of planned and unplanned issues/tasks.
  • Owning additional Initiatives: Knowledge Management, Employees engagement forum.

TECHNICAL SKILLS:

Middleware technologies: IIB10/Message Broker v7 - 8, MQ Series, IBM Sterling Integrator, Axway Managed File Transfer (MFT), Intersystems Ensemble, HL7, FHIR

Programming: Java/J2EE, JavaScript, Shell/Perl Script, ESQL, Cache

Operating Systems: UNIX, AIX, Windows.

Industry/Domain: Healthcare (both Payer and Provider)

Tools: Microsoft SQL Server, JIRA, HACMP, Remedy, SharePoint, ServiceNow, XML, STASH-GIT, CVS, PowerShell, Confidential Compare, RFH2Util, Eclipse IDE, Tomcat, HP QC, MS Visio.

PROFESSIONAL EXPERIENCE

Product Support Specialist

EdifecsTechnologies

Platform/Software/Tools: O/s: Windows S/w: ActiveMQ, SQL Server Scripting framework: Shell Scripting, Powershell. Configuration Tools: Git Stash, Sharepoint

Responsibilities:

  • Managing end to end solution for clients, for submitting client data to CMS (Centers for Medicare & Medicaid Services) under ACA(Affordable Care Act) .
  • Analyzing, creating test cases, migrating, mapping, publishing, comparing the guidelines/data for the clients as per rules and regulations by CMS and HIPAA Integrated guideline creation.
  • Developed and maintance of REST web services API's supporting both XML and JSON for fetching data from CMS site.
  • Creating reports using SQL Queries and Stored Procedures.
  • Carry meeting with Business users for performing end to end testing of solution.
  • Worked on automating the process of deployment of the solution on the production environment
  • Created solution using (SQL/Powershell/Groovy) to Automated process of Tracking State or CMS websites for data submissions enhancements, understand the requirements and develop product impact requirements document.
  • Perform periodic audits of the Middleware platforms to monitor issues that may impact the stability and performance of the environments.
  • Handling Planned and Unplanned downtime and Application patching activities.
  • Coordinate Change and Release Management per ITIL framework.

Application Management Analyst

Confidential

Platform/Software/Tools: O/s: Windows S/w: IBM Sterling Integrator Scripting framework: Shell Scripting, Perl, Batch Scripting. Configuration Tools: JIRA, Sharepoint

Responsibilities:

  • Developing feeds that Support multiple file transfer protocols including SFTP (Preferred), FTP/S, and HTTP/S.
  • Creating Powershell customize scripts for File validation before Feed picks files for processing.
  • Involved in CI/CD pipeline builds and Jenkins configurations
  • Perform maintenance and troubleshooting of continuous build/deployment systems
  • Preparing detail Plans (using Excel Macros/Powershell Scripts) for Handling Upgrades, Application patching, planned and unplanned downtime activities.
  • Subject Matter Expert and responsible for providing guidance and technical advice and mentoring in resolving complex problems.
  • Designs, codes, tests, debug and documents software according to standards, policies and, procedures, security and compliance requirements.
  • Create Functional Specifications and Source/Destination Technical Specifications for feeds
  • Initiate and oversee Applications tuning, code restructuring, and other efforts to improve the efficiency and reliability of programs and to minimize ongoing maintenance requirements.

Subject Matter Expert

Confidential

Platform/Software/Tools: O/s: AIX S/w: IIB10, MQ 7.5, Axway(MFT). Scripting framework: Shell Scripting, Perl, Batch Scripting. Configuration Tools: CVS, VSS, Stash Git., Sharepoint

Responsibilities:

  • Oversee the resolution of Problem Records that get generated from SEV 1/2 tickets.
  • Work with External vendors and internal teams to develop the execution and test plans for changes.
  • Using SOAPUI tool tested the Restful and JAX-WS web services
  • Applications tuning, code restructuring to improve the efficiency and reliability of programs and to minimize ongoing maintenance requirement and Release management activities.

Sr. Software Engineer

Confidential

S/w: IBM Websphere MQ Series 6.0, IBM Websphere Broker 6.0, Eclipse IDE. Scripts: Shell Scripting, Perl Scripting, and MS Office Visio

Responsibilities:

  • Delivery of HL7 and non-HL7 interfaces (ADT, Orders, Results, Billing, etc.) for EHR implementation at 30+ hospitals.
  • Involved in Creating or Modifying Advance/Intermediate reports both in C/S & Magic in various application such ADM, BAR, NUR, ABS, OE, MRI, EDM, PHA, LAB, SCH.

Software Developer

Confidential

Software/Tools: S/w: NEON Datagate, IBM Websphere MQ Series 6.0, IBM Websphere Broker 6.0

Responsibilities:

  • Converting project specifications into sequence of detailed instructions and logical steps for coding into language by applying knowledge of computer programming techniques.
  • Build HL7 specifications and a common message specification to map all incoming messages
  • Carrying out user testing with end users to sign off on the deployment process

Software Developer

Confidential

Responsibilities:

  • Along with development, involved in the design phase and Involved in peer level code reviews
  • Designing message flows. Coding in ESQL to implement the routing rules and transformation rules for mapping the messages

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