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It Support Specialist Resume

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Reston, VA

SUMMARY:

  • 10+ years of IT experience in the development of web applications
  • Excellent skills in development using Java/J2ee programming.
  • Expertise with developing enterprise web - based applications based on Java technologies using EJB 3.0, Servlets 2.4, Struts 1.2, JSP 2.1, JMS, JMX, JavaMail, JSTL and JDBC.
  • Developed applications using open source technologies like Struts, Ant and Hibernate.
  • Expertise with a variety of servers like Web logic 8.1/7.0, Web Sphere 6.0, Jboss 4.0.x and Tomcat 4.x/5.0.
  • Expertise in using RAD (rapid application development) tools for development like JBuilder 9.0, Gel, Net beans, and Eclipse 3.1.
  • Expertise in developing web based GUIs using HTML, and Swing.
  • Expertise with Oracle, SQL, MySQL, and SQL Server using all types of JDBC Drivers.
  • Experience with unit/black box testing using JUnit.
  • Extensive knowledge in using a multitude of J2EE and EJB design patterns.
  • Experience in version control systems like CVS, SVN and VSS.
  • Expertise in working as production support analyst with good communication with all the parties within the project.
  • Involved in unit testing and writing the MUnit Test cases for the flows.
  • Excellent communication skills, strong architectural skills, hardworking and a good team worker.
  • Hands on experience with various monitoring tools.

TECHNICAL SKILLS:

Languages: Java, C, C++, C#

Operating Systems: Win NT, Win 2000

Java Technologies: JSP, Servlets, EJB 3.0/2.x, JDBC, JMS, JMX, JavaMail, Spring 3.0

Java support tools: JUnit, log4j, Hibernate, Ant

DBMS: Oracle 7.x/8i/9i, SQL Server 6.5/7, MySQL

GUI and RAD tools: Jbuilder 9/8, Netbeans, Eclipse 3.1, Mule ESB

Application Servers: Weblogic 7/8.1, Websphere 4/5, JBoss 4.0.x

Web Servers: Apache, Tomcat 4/5, TC Server

Web Design/Tools: HTML, JavaScript, XML

Ticketing: Remedy, MyServices

Job Scheduling: AutoSys

Monitoring Tool: Catchpoint, EMM, Dynatrace, Extrahop, Kibana ELK

PROFESSIONAL EXPERIENCE:

Confidential, Reston VA

IT Support Specialist

Responsibilities:

  • The project includes supporting multiple applications: Loan Delivery, Document, Message Manager, MORNET, PSS, Deal Factory, Funding Express and ADE.
  • Software maintenance and support for applications implemented in Java, J2EE, Weblogic, Websphere, tcserver, SQL, Sybase and UNIX.
  • Create the technical documentation for L1 including test scripts and Support the application for all the production issues.
  • Interact with the business partners for all the production issues in both lender testing and production environments.
  • Perform testing and technical shakeouts to the applications also trouble shooting which are Confidential capabilities of other supporting groups, help desk or corporate customer service.
  • Experienced in handling Service Level Agreements (SLA's)
  • Coordinate with other teams to ensure availability of components and environments.
  • Resolved data quality issues raised by end users in each of the applications.
  • Participated in the deployment of applications across multiple sites and platforms.
  • Strong analytical, problem-solving and communication skills, with particular emphasis on clear, detailed Business Requirements and Functional Specifications, as well as reports for management.
  • Ability to analyze problems, determine business impacts
  • Hands on experience with AutoSys for job scheduling.
  • Involved in unit testing and writing the MUnit Test cases for the flows and did the logging and alerting as well. Experience with Mule administration, configuration and tuning.
  • Ability to successfully manage vendor interactions/relationships.
  • Ability to handle a variety of tasks and responsibilities simultaneously and efficiently

Environment: Java, J2EE, AWS, Web-Logic, Web-Sphere, Mule ESB, Unix, Shell Scripting, Korn shell, AutoSys, Remedy, Clear Quest, Clear Case, SQL Sybase, Oracle and Gems TIBCO (3.5), Myservices, EMM, Catch point, EMM, Dynatrace, Kibana ELK, Microsoft VISIO, Excel ...

Confidential - Morristown, NJ

Programmer Analyst

Responsibilities:

  • Used Apache Struts as a web application framework.
  • Responsibilities involving developing of Action Classes, Form Beans and JSP’s.
  • Designed and developed JSP Tag Libraries to facilitate content management in the site.
  • Involved in Developing Business Objects that will communicate with Entity Beans and process the result further to the service layer in which session beans will process the result further to the presentation layer
  • Extensive used the debugging process for problem solving, resolving the issues raised by the testing team within the stipulated time frame.
  • Developed Session Beans. Developed Controller for request, response paradigm by Spring Controllers using Spring-MVC.
  • Used Mule ESB in designing the application as a middleware between the third party system and the customer side system. Used Database Connectors to connect with respective systems using Mule ESB.
  • Involved in creation and deployment of the application, done with unit testing by writing the MUnit test cases. Experience with Mule administration, configuration and tuning.

Environment: Sun Solaris, UNIX, Jakarta Struts, Spring 3.0, Mule ESB, Websphere 6.0, J2EE (JSP, Servlets, EJB), DOM, UML, Oracle9i, SQL, PL/SQL, Eclipse IDE, HTML, DHTML, XML, XSLT & CSS, Shell Scripting, Java Script, Apache ANT - build tool, Web Services - SOAP1.2, WSDL’s, XML, XSD - Schemas

Confidential - Dallas

System Analyst

Responsibilities:

  • Implemented functionality of FCAPS using EJBs and JSPs.
  • Implemented design patterns like Session Façade, View Helper Classes, Value Objects, DAO and Service Locator.
  • Implemented functionality using MVC pattern with Struts, JSP and EJBs. The concepts of Objects, Classes and their relationships and how to model them and good hand on experience on Spring 2.5 framework.
  • Developed message-driven beans (MDB) for sending notifications and alerts to the Administrator in the Fault module.
  • Developed and deployed Session Beans as well as Entity Beans for Configuration, Accounting, Performance and Security modules.
  • Developed automated test tools using JUnit and XML.
  • Developed custom tags for building JSP pages based on settings in the database.
  • Used Ant scripts for automated building of the Java/JSP files

Environment: Java, JSP 1.2, Struts 1.1, Servlets 2.3, EJB 2.1, Spring Framework, JSTL, Websphere 5 (testing and production), MySQL, HMTL, JavaScript.

Confidential - Dallas

System Analyst

Responsibilities:

  • Requirement gathering/Analysis
  •  Developed JSP/struts forms for Confidential t data submission and error reporting
  •  Used struts validation framework for validation of forms
  •  Designed and coded functionality for parsing, validation and transformation of XML Confidential t data
  •  Deployed and developed Entity and Session Beans to achieve the functionality.
  •  Used JUnit for performing unit testing
  •  Log activity recording was performed with log4j

Environment: Java Server Pages, Servlets, Enterprise Java Beans, Java, HTML, Java Script, SQL Server 2000,Weblogic 7.1 Application Server, IIS 5.0, Crystal Reports 8.5, Rational Rose 2000, Visual Source Safe 6.0, SQL Server 2000.

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