SUMMARY:

• 8.3 years of professional experience in Information Technology.
• Involvement in Production Support Environment and Automation.
• 8.3 years of experience in design and development of application processes, batch processes and tools using Sybase, Oracle, UNIX, Python, Perl and Shell scripts.
• 7.3 years of experience in managing high volume 24x7 production batch (L2 and L3 support)
• 5.2 years of experience in GSAM ( Confidential Asset Management) financial applications and user support in the Investment Management Division Team for Confidential .
• 0.4 years of experience in Private Wealth Management financial applications and user support in the Investment Management Division Team for Confidential .
• 0.5 years of experience in QlikView tool and minor JAVA enhancements and bug fixes.
• 1.2 years of experience in Securities Processing financial applications and user support in the Corporate and Investment Banking (CIB) Team for Confidential & Co.
• 2 year of experience in setting up critical monitoring using the ITRS Geneos tool for CIB applications.
• 1 years of experience in Python scripting and its integration with ITRS Geneos.
• Global Champion at Confidential and Co. for system management and also PLM patching schedules. Production Owner for few of the CDT application suites
• 1 year of experience working on the banking product from Confidential called Confidential .
• Organized, dependable and possess excellent communication and interpersonal skills.
• Possess excellent problem solving and leadership skills.
• Possess strong analytical and client interfacing skills.
• Strong ability in multi tasking and prioritizing work load.
• Highly motivated, detail oriented and has ability to work independently and also as a part of the team with excellent technical, analytical and communication skills.

TECHNICAL SKILLS:

Databases: Sybase, DB2, MS SQL, Oracle, Exadata

Operating System: MS Windows, Linux, Solaris

Languages: T - SQL, Unix Shell and Perl, Python

Tools: Putty, Autosys, Aqua Data Studio, QlikView, DARP, CSAW, ITRS Geneos, AIM, Powershell

Protocols: FTP, SFTP

Version control: CVS, SVN

Change Management: JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

Senior Associate (Application Support Analyst)

Responsibilities:

• The Clearing Derivatives application suite consists of more than 70 individual applications
• Maintenance, development and enhancement of the Clearing Derivatives applications using SQL, Shell Scripts, Power shell and Perl Scripts. These are used for new user request, bug fix, client reports.
• Address the user queries (Conquest tickets) and setup KPI values for the applications for which i am the Prod Owner.
• Follow the Incident, Problem and Change management cycles
• Setting up and managing Autosys/Contol -M Batch for multiple applications under Clearing Derivatives space
• Automation of manual data sanity checks.
• Fine tuning longer running Stored Procedures and SQLs.
• Creating ad-hoc and automated reports for Business Users using complex queries.
• Analyzing data quality issues and user queries/concerns.
• Liaise with clients on the process flow design solution to reduce support costs and have strategies around quick turnaround during production issues, and drive for automation of repetitive manual work
• Infrastructure maintenance co-ordination. Being the Prod Owner of few applications require maintaining proper health checks and runbooks to perform Sustained Resiliency, Disaster Recovery or High Availability activities. Making sure the application is green in the production health scorecard.
• As the Prod Owner take part in the resiliency calls, AO/PO calls, PWG calls etc.
• Resolving alerts and failures. Setting up alerting for new applications on all the different aspects broadly classified as Batch, Infrastructure, Database, Process and File handling process.
• Perform change requests as per the client’s needs. Also use tools like AIM to automate these changes and reduce the support costs.

Confidential, Houston, Texas

Senior Associate (Application Support Analyst)

Responsibilities:

• The Securities and Processing application suite consists of more than 60 individual applications
• Maintenance, development and enhancement of the Securities and Processing applications using SQL, Shell Scripts and Perl Scripts. These are used for new user request, bug fix, client reports.
• Follow the Incident, Problem and Change management cycles
• Setting up and managing Autosys Batch for Custody and Equities applications under Securities Processing
• Implement BEU's for bug fixes
• Automation of manual data sanity checks.
• Fine tuning longer running Stored Procedures and SQLs.
• Creating ad-hoc and automated reports for Business Users using complex queries.
• Analyzing data quality issues and user queries/concerns.
• Liaise with clients on the process flow design solution to reduce support costs and have strategies around quick turnaround during production issues, and drive for automation of repetitive manual work
• Infrastructure maintenance co-ordination. Being the Prod Owner of few applications require maintaining proper health checks and runbooks to perform Sustained Resiliency, Disaster Recovery or High Availability activities.
• Resolving alerts and failures. Setting up alerting for new applications on all the different aspects broadly classified as Batch, Infrastructure, Database, Process and File handling process.
• Identifying the recurring issues and fixing them
• Perform change requests as per the client’s needs. Also use tools like AIM to automate these changes and reduce the support costs.

Confidential, Salt Lake City

Production Support Analyst, Onsite Coordinator, Technology Analyst

Responsibilities:

• Maintenance, development and enhancement of applications and batch scripts using SQL, Shell Scripts and Perl Scripts. These are used for incoming-outgoing feed processing, data pulling, data formatting, data modelling, trade processing, trade mapping and pricing of Trades/Instruments.
• Setting up and managing Autosys Batch for all the above said processes.
• Perform Frequent Failure Analysis.
• Tuning Autosys Batch for quicker delivery.
• Automation of manual data sanity checks.
• Rewriting/decommissioning legacy processes.
• Fine tuning longer running Stored Procedures and SQLs.
• Creating ad-hoc and automated reports for Business Users using complex queries.
• Analyzing data quality issues and user queries/concerns.
• L1/L2/L3 support of Production Batch, which includes monitoring batch on rotational basis, on-call support, job failure analysis and bug fixing, batch tuning, basic UNIX system and process management.
• Automating the support model hit frequently to reduce the man hours.
• Liaise with Infrastructure to perform system maintenance like BCP(production swap) and database migration between versions
• Preparing runbooks for the L1 team for daily process and weekend activities
• Coordination with Client reporting team to understand grounds for improvement and provide feedback to Application developers.
• Manage a cross functional Mission Control team located across India(offshore) and Salt Lake City in United States as a regional team lead.
• Coordination between onsite and offshore team.
• Incident Management lifecycle followed whenever there is an incident.
• Creating Reports using QlikView for the senior management as per the requirements
• Being the first level approvers for Production access, analyzing the different access types and putting in generic scripts/stored procedures which can be triggered using Confidential proprietary tools.
• These scripts/stored procedures need to be generic and the changes would only be the inputs passed to them.