Senior Support Consultant Resume
SUMMARY:
- Have several years of hands - on experience with various DB technologies such as Oracle, Ingres, Mongo DB, Solr etc, and middleware technologies such as IBM Websphere & JBoss suite of products
- Oracle Certified Professional - Database administrator Oracle 11g
- Have more than 5.0 years of experience in managing Oracle database resources on Linux, Windows and Solaris platforms ensuring maximum system availability
- IBM certified System administrator - WebSphere Application Server Network deployment V8.0 and v7.0
- IBM certified System administrator - WebSphere MQ v7.0
- Have more than 5.0 years of experience in installation, configuration and administration of IBM WebSphere Application Server and MQ on Linux, Windows, AIX and Solaris platforms.
- Experienced in Jython scripting using wsadmin and shell scripting for various automation tasks.
- Experienced in designing and delivering secure cloud solutions.
- Experienced in managing a large and complex application server infrastructure 50+ JBOSS (5.x and 6.x) instances
- Experienced in VMware virtualization on ESX server version 3.5, 4.1 and 5.1
- Have a proven track record of providing timely and effective service delivery and support for continued customer satisfaction.
- Ability to work independently or as a team. Excellent communication, interpersonal, analytical and presentation skills.
TECHNICAL SKILLS:
Database: Oracle 12c, Oracle 11g, Oracle10g, SQL Server 2000 & 2005, Mongo DB
OS: Windows, UNIX, Linux, Solaris and AIX
App Servers: IBM Websphere, JBoss, Tomcat, Weblogic
Web Servers: Apache web server, IBM http server
Payment systems: Swift Alliance Access and IGT Plus
JMS: Websphere MQ V6 & V7, Active MQ
Cloud Platforms: Amazon EC2
BPM/CRM: Pega PRPC
ESB: Mule, Websphere
Virtualization: Virtual Infrastructure 3, VMware ESX 3.x, vCenter, VMotion, VMware Convertor
Network & Troubleshooting: Installing, managing, troubleshooting and enhancing networks, implementing security and configuring access lists and group policies.
Scripting & Web technologies: Jython Scripting, shell scripting, Perl, JavaScript, J2EE, JSP, Servlets, PHP, ColdFusion, HTML, XML
Monitoring tools: Zabbix, Nagios, Willy Introscope
PROFESSIONAL EXPERIENCE:
Confidential
Senior Support Consultant
Responsibilities:
- Migrated Disaster recovery solutions from STREAMS to Data Guard solution in Oracle 10g and Oracle 11gR2
- Improved the backup procedures for Oracle DB and documented the procedures for backup and recovery.
- Migrated databases from oracle 10 and 11g to Oracle 12c.
- Automated all the maintenance tasks for Oracle DB and troubleshooting performance related issue in the database.
- Enabled SSL communication between our Application Servers (JBoss, WAS) and IBM WebSphere MQ Server v 7.5.
- Restructured the architecture of IBM WebSphere MQ implementations by implementing SSL communication and implementing MQIPT proxy in DMZ region for enhanced security.
- Performed majormigrationsincludingWAS 7.0 to JBossandWebSphere MQ 7.0 to 7.5
- Re-designed the authentication and creation ofMQ resource objectsQueue, Listener, and Channels etc.
- ImplementedHAsolutions for WAS and JBOSS.
- Working with Spacewalk (Kickstart) to automate build of RedHat and CentOS servers and automated the patch rollout.
- Managing a large and complex application server infrastructure 50+ JBOSS (5.x and 6.x) instances and performance tuning of J2EE applications and configuring middleware components
- Providing technical support for bureau connectivity and operational issues in relate to databases, application server and SWIFT services during out of hours support and on-call.
- Managing and Administrating Virtual Environment using VM Ware ESX 5.x, Virtual Center, VI Client and configuring data store to ESX server using SCSI, iSCSI or LUN
- Reviewed and enhanced security in the communication between our Service Bureau hosted IBM MQ Server and all the application and as well external client access to our MQ server.
- Migrated Disaster recovery solutions from STREAMS to Data Guard solution in all the Database environment
Confidential
Technical Application Manager
Responsibilities:
- Manage more than 20 mission critical production databases, and 20+ UAT/Development databases in Oracle 11g/10g RAC.
- Set up, manage and troubleshoot Disaster recovery solutions using Data Guard in Oracle 10g, Oracle 11gR2 and Oracle 12c.
- Document all the installation processes and procedures, backup and recovery procedures.
- Install & configure applications including Oracle 11g R2, Oracle Data Guard, Two node Oracle RAC, Oracle Weblogic and Oracle Forms & Reports.
- Set up and Manage Oracle 12c Grid Control.
- Upgrade Weblogic and Oracle Forms & Reports.
- Install, configure and manage BEA Weblogic 10.3.6, IBM Websphere 6.1 & 7.0 and Tomcat 6.0 & 7.0.
- Communicate and coordinate with team members and management on the designed database structures and schemas.
- Monitor systems capacity and performance, plan and execute disaster recovery procedures both for application and oracle database.
- Reviewed and restructured security in Oracle databases and Applications leading to a successful completion of the Auditing processes
- Migrate database instances from Oracle 10g and Oracle 11gR2 to Oracle 12c including DR Servers.
Confidential
WebSphere & Oracle - IT Administrator
Responsibilities:
- Working closely with the Architecture team, development partners and Software vendors when implementing various cloud based environments.
- Reviewing and continuously improving the architecture and setup of WebSphere applications
- Installing, configuring and administration of cluster topology of WebSphere application server
- Using Jython scripts, automating various WebSphere administration and deployment tasks such as JVM and resource configurations, application deployment, ear/war/jar installation and configuration backups.
- Installed and configured IBM HTTP Server and generated plug-in files.
- Configured and Enabled the Global Security System WAS Administration for console users and console Groups.
- Enabling SSL Security in Web Environments for IBM HTTP Server & WebSphere application Server.
- Performance monitoring and tuning of WebSphere, MQ and Oracle
- Implementing and Standardizing the configuration of Oracle Servers.
- Implementing and managing Disaster Recovery (DR) system
- Migration of the database from Oracle 10.2.0.3 to 11.2.0.3
- Maintaining appropriate procedures and standards for development of the Group’s IT business applications whilst ensuring compliance with industry standards and audit requirements.
- Providing WAS/Oracle production support and respond within the SLA's agreed with the various entities.
- Performing System Administration, Deployment and Maintenance of systems within the Red Hat Linux and centos environments
- Administering, monitoring and continuously improving the integration and setup of Webshere MQ and Active MQ systems
- Automated many cloud management tasks that ensured that our cloud environments have the right level of monitoring and redundancy built in. This has also allowed our team to take on more responsibility by taking over the support of the cloud environments in 2013 thus saving cloud operating costs for the company.
- Provided excellent and timely support when resolving critical production support issues
- Provided great support in other technologies (i.e. MULE) - specifically performing diagnostic analysis into performance bottlenecks as part of the PEMSA performance tests workstream
- Integrated the Oracle/WAS infrastructure monitoring systems to the company’s monitoring and alerting network.
- Implemented a backup strategy for all the Oracle and Websphere instances based in the Amazon cloud.
- Implemented a cloud instance monitoring solution (e.g. Nagios) to enable us to be more proactive when dealing with production support issues.
Confidential
Support Specialist
Responsibilities:
- Installation, configuration and administration of IBM WebSphere Application Server and MQ on Linux, Windows, AIX and Solaris platforms.
- Configuration of standalone, cluster & workload management (WLM), failover mechanisms (horizontal and vertical) and deploying J2EE components onIBM WebSphereApplicationServerand performance tuning using Resource Analyzer and Tivoli performance viewer.
- Installed and configured IBM HTTP Server.
- Installed and configured the WebSphere plug-in for remote web servers
- Installation and administration of Oracle 10g and oracle11g database on Linux, AIX and Windows platforms.
- Managing Oracle streaming for service bureau Clients.
- Setting up and configuring Oracle 10g RAC, Oracle11gR2 RAC and Enterprise Grid Control.
- Developing utility applications using Core Java, J2EE, JSP, Servlets, MS SQL Server and Oracle.
- Deploying the system on clients’ site and applying patches for fixes to the deployed systems on clients’ site.
- Creating Virtual Machines for Windows XP, Solaris, Linux and Windows 2003 server, Managing and troubleshooting Virtual Machines, converting Physical machines into Virtual Machines and Monitoring Virtual Machines.
- Maintain effective service delivery for continued customer satisfaction.
- Maintain SWIFT CBT, SWIFT Alliance Access and IGT Plus system for the customers and In-House clients.
- Monitor and record the operational environment, i.e. checklists, helpdesk, call logs, status reports.
- Ensure logging of any exceptions recorded and reported according to the defined procedures.
- Provide telephone support for bureau connectivity and operational issues.
Confidential
Software Engineer
Responsibilities:
- Development of various projects using Core Java, J2EE, JSP, Servlets, MS Access, SQL and Client support
Confidential
Systems Engineer
Responsibilities:
- Managing and Troubleshooting networks, servers and desktops
