OBJECTIVE:

• To work in challenging and competitive environment, learn niche technologies, widen my technical and interpersonal skills and utilize them fully to achieve organizational excellence and career growth.

TECHNICAL SKILLS:

Microsoft: MS Office, MS Excel, MS Project, MS Visio, Power Point

Operating systems: Windows, Linux, MS - DOS

Databases: Oracle, DB2, Microsoft Access, EBS systems

Languages: Java, J2EE, Struts, HTML, XML, SQL Server, and C/C++.

Cloud Computing: Apex, VF pages, Veeva CRM, SFDC APIs, Box, AWSAnd SFDC Platform Metadata, Configuration & Customization, WSDLs,Aura Framework and Lightning Components.Tools: Mulsoft, Apex Data loader, Eclipse, Cast Iron, Force.comIDE, Mavens Mate, Sublime, Informatica on CloudCast Iron,Marketo,Pardot.

AppExchange: Echo-Sign, SAVO, Conga Composer, Conga Merge,Draw loop, Docu-Sign, SCORM Anywhere, Service Max,Ingenious, Apptus/Oracle CPQ.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Data Management and Data Modelling from legacy systems
• Case Management
• Order management
• Case Calendar and Surgical Cases
• Order Management
• Generating Surgical Usage and Parts PDFs
• Multiple device access application like IPad, IPhone and web
• Usage of parts consumed in surgery
• Integration with Oracle EBS via Informatica SOA and Informatica on cloud.
• Salesforce and SAVO (CMS) Integration.
• Salesforce and Marketo Integration.
• Sales Rep, CSR and Branch Ops - On boarding process and user setup.
• Lightning component and framework for Rep Suite
• Web Ops and SFDC rest APIs Integration through Mulsoft Middleware tool with custom error handling.
• Web portal and salesforce community for loaner track hospital sets.

Confidential

Responsibilities:

• Processing and cleansing of account and prospect data prior to import into SFDC Database
• Ensuring consistency and integrity of data input by business development managers, collaborating with business development managers to correct data as needed
• Managing tagging system and ensuring consistent tagging of records
• Responsible for Gathering detailed requirements
• Responsible for Leading, Task assignment and Coordinating with
• Offshore development teams and vendors of around 15 individuals.
• Responsible for vendor management and governance.
• Conduct Daily Stand-up meeting with DEV and QA teams
• Follow Agile Methodology on daily scrum calls and ceremonies.
• Engage the team on daily basis to provide daily status report for the allocated task.
• Ensuring Salesforce.com Best practices/Coding Standards followed by the team.
• Responsible for all Production Support/Dev-Ops Activities in Salesforce.
• Responsible for all deployments made or scheduled to Salesforce production.
• Extensively involved in Designing and Development of new/existing systems.
• Responsible for troubleshooting, and sharing knowledge.
• Responsible for Developing and reviewing Visual Force, Apex
• Classes, Triggers, custom Apex controllers.
• Participated in many Stryker Corp Technical forums, Salesforce COE.
• Involved in various business operations and help the organization to achieve cost-effective production with increased quality, efficiency and satisfied customer service.

Confidential

Responsibilities:

• Loan Processing
• Originations
• Lead conversion
• Accounting
• Lead Renewals
• DDP and LMS App Exchange Products
• Salesforce1 Mobile App
• Lightning
• Lettering life cycle
• All other existing functionalities
• Usage of tools like Demand-Tool and scrum works
• Worked as Deployment Engineer too and used all modes of deployment like change-set, ANT, workbench through bitbucket as git repository.

Confidential

Responsibilities:

• An Automate process which can be accessible from anywhere and have all the documents in it.
• It will save a lot of time rather than having all data on one machine. Business can report to different stage and see the overall progress for their documents along with their individual comments of each counter party.
• We have created certain custom objects like Procurement, Negotiation, Vendor,
• CMS VF page for complete directory structure and keep all documents in Tree format Within Salesforce content management system. Integrate all specific type of signed document on Box.com through integration. All final executed copies will be sent to box.com and admin can see it once upload by Legal Team.
• Created workflows, triggers, validation rules and some configurations as project needs like fields, formulas fields, page layouts, profiles etc.
• Need to make various custom and standard report types to find connection between various inter-related objects and to pull information accordingly.
• Added additional alternative emails upon contract creation and severity definitions.
• Prepare the complete BRD, PPT and User Manual.

Confidential

Responsibilities:

• Customer Portal enhancements to improve Confidential ’s online portal features, user satisfaction, increase online case creation and case deflection rates.
• Call center portal enhancements to increase productivity and improve time to resolution (TTR).
• Integration between engineering, operations and service processes to provide a complete customer focused issue resolution process.
• Worked on major enhancements to the existing Support Portal on Service Cloud.
• Improved overall portal user interface.
• Ability to export case, notes, and product information.
• Added additional alternative emails upon case creation and severity definitions.
• FTP upload site at case creation.
• Added troubleshooting and analysis verbiage, KB-usage radio buttons and KB access links.
• Included problem summary on case-creation confirmation emails.
• WWN case creation feature and added ability to request case closure.
• Improved case comments formatting and structure.
• Added external/public emails with mouse-over view with proper structure.
• Ability to collapse different case sections.
• Included RMA-related information (estimated and actual delivery date/time).
• Enabled the case comment notification feature when check-box is marked.
• Re-queuing public comment "The case has been re-queued“.
• RMA Integration between Oracle and SFDC.
• Integration between SFDC and Agile PQM.

Confidential

Responsibilities:

• Worked on Bluehound Attachment Integration and User Validation Integration from Customer portal for Case Management System.
• Created various reports on Backlogs, New, Closed and Open Cases. Need to find out the % of first response case, TSLM, Aging, TTR in min/hours/days, # of Transfer SRs, AVG. time in overall workflow, Escalation Rate, Backlog Aging Buckets, Re-Queued SRs, # of RMA, % of un-attended cases in day/month/year and TBN-Level.
• Need to create various Level-1, Level-2 and Level-3 dashboards based on the SLA of a case.
• These dashboards also include three different filters based on country, region and the shift timing of a person.
• A highly secured role level permission need to give on the different level folders. So that only managers can see any level data but not the corresponding sub-ordinates.
• Need to make various custom and standard report types to find connection between various inter-related objects and to pull information accordingly.
• Need to create hidden custom fields, formulas fields, triggers, workflow rules to meet the requirement based on various calculations on the back-end.
• System also used conditional highlighting on few columns based on the data ranges in them.
• Dynamic Dashboards also trend information based on the current month along with the number of indulge cases. These reports also have the power to drill down data more based on the selected summarized field.
• Created TOP-10 Accounts dashboard which will tell which customer will have maximum number of cases locked against it based on the selected trend time span.
• An end user also leverage with three drop-downs on every dashboard where the base component got refreshed based on the selected criteria in those drop- downs.
• Responsible for an entire team handling and also liable for each module deployment on production with minimum code coverage.
• Based on the High and critical severity and on the assigned queue different notifications need to send to the case team members, case owner and the customer associated with that particular case.
• Also, we need to make a track of tracking number and the serial number would get changed to the associated RMA LINE.
• We need to create visual force components, controller, trigger,

Confidential

Responsibilities:

• Responsible for Gathering detailed requirements from all Business users, Converting Business requirements to IT requirements.
• Responsible for Leading, Task assignment and Coordinating with Offshore development team.
• Responsible for all Production support and DevOps Activities in Salesforce.
• Responsible for all deployments made or scheduled to Salesforce production.
• Extensively involved in Designing and Development of their new system (Case Management) in SalesForce.com
• Developed a SLA Timer component, that will take care of Response time make to case, How much time spent on a case, provided provision of Restore time i.e. ; Time adjustment and also calculate the time spent on providing solution/feedback/resolution
• Incorporated the Deep clone functionality to copy Master as well as slave data with some preset values
• Creating Workflows, Time- based workflows, Email alert, Task, Field update, Approval process, Validation rules, Assignment rules, formula etc.
• Validate a Customer account on the basis of Installed Equipment location, whether the equipment location fall in the support program time frame or not by calling a web service at real time and perform further operations accordingly.
• Setting up and configuring customer portal including designing of portal interface.
• Developed different surveys and host them at sites, also integrate it with Google Analytics.
• Sending out Email Alerts as per their different case creation scenarios i.e. either from Employee or Customer Portal using Single and Mass email message functionality.
• Created Schedulers and Batch Apex functionality, that will run on particular day and Mass email to all the contact with certain criteria matched.
• Developed Batch Apex, which will look after orphan products in salesForce and create an entry for them in price Book entry entity.
• Incorporated Google Visualizations charts in Visual force page .
• Developed Custom visual force reports in salesForce.
• Worked RMA (Return Merchandise Authorization) component which will take care of shipping and Replenishments Depot processes.
• Currently working on Sales cloud implementation to replace existing sales process application.
• Responsible for technical design and reviewing design by development team.
• Responsible for Documentation Process.
• Responsible for an entire team handling and also liable for each module deployment on production with minimum code coverage.

Environment: Salesforce.com, Force.com, Apex, XML, Java, JavaScript, Angular JS, Controllers, Visualforce Pages, Sites, Workflows, Cast Iron, Web Services API, Integrations, Salesforce Mobile SDK, Google Visualization.

Confidential

Responsibilities:

• Develop the logic to dynamically creation of Pick-list or its dependent pick-lists in Salesforce by using SFDC API and Metadata.
• Design/Develop various Solutions and Contribute valuable inputs wherever correction needed in design and implementation.
• Develop Java, Web service API based Integration framework to connect/Sync other systems with Salesforce.
• System integration testing, Bug fixing.
• Data migration with legacy Systems - Opportunity, Line items, Schedules, Accounts, Contacts, Users, Products from various legacy applications and other Salesforce instance to Sales Central. Sandbox refresh, deployment of changes to production.
• Engaged in administration activities like User management, User access, creation/modification of page layouts, workflow rules, validation rules, dependent fields, Profile changes etc.

Confidential

Responsibilities:

• The Site allows registrant to get access to the Confidential Expo 2010 which would be held in Paris. This Site includes brief information about the Expo including location maps, current press releases and images gallery to demonstrate complete look and feel for the Expo.
• All the contacts present in the Confidential database will receive an email containing the registered email address and an auto generated Invitation number. The Target audiences are: Invited guests and accredited press
• It includes Visual force pages, Apex Logic, Various Flash files, Custom CSS, Email Templates, Work flow Rules, Custom labels, Custom settings .
• We have launched this Site in Six different languages i.e. English, French, Italian, Spanish, Russian and German for more than 14,000 users.
• Even promoted by Company’s team in Dream Force 2010.

Confidential

Responsibilities:

• We need to create a Visual Force Page for bulk request creation and need to implement the dependent pick list through custom coding.
• In our Visual force page also add few more functionalities through java Script i.e. like Clear and Delete entire row, Copy the content of one row into the rest of the row via click of a single button and by selecting checkboxes in front of those requests.

Confidential

Responsibilities:

• MHC FTP up loader uploads its data in the form of XML file to the FTP server “imsftp.mcgraw-hill.com”. A task scheduler “Dodge - Active Client Queuer” gets the Client Id from SFDC based on Priority.
• Dodge Integration Service consumes the message of Client ID from the Queue and gets the FTP info from SFDC and Connect to the FTP Server and downloading the xml file from FTP Server. Storing Sites to Derby DB and Constructing the SFDC object for Account/Opportunity/Contact/Project and storing the objects into SFDC. Click through reports & Dashboards for real-time updates to manage the sales pipeline.