SUMMARY:

• Sr. IT Infrastructure Architect and Support Engineer, with over 30 years of professional experience, is seeking Confidential very challenging, Team Lead or supervisory position, providing superior architecture, and technical support services, preferably, in an Enterprise Infrastructure environment.

TECHNICAL SKILLS:

COMMUNICATIONS, NETWORKING, MIDDLEWARE: Microsoft Exchange Server, Outlook and O365 support; Microsoft, Teams, and SharePoint Site Admin; SIP, H.23, VOIP, TDM, Avaya, Cisco, and Nortel Telephony Support; Enterprise Telecommunications applications, and hardware; F - 5 Networks support, Cisco switch, router, firewall, and VPN support; Network troubleshooting and packet capture diagnosis; Remote access tools; Apache, Cherokee, Tomcat, WebLogic, WebSphere Application Server, TIBCO BW support

HARDWARE, SYSTEMS MANAGEMENT AND MONITORING TOOLS: Laptop, desktop and workstation configuration and administration; Dell, Sun, IBM, HP, and various other workstation, and server platforms configuration and support; Nice Perform IPVR; SAN and NAS configuration and administration, HP OpenView; LANDesk Management Suite; IBM LAN Manager; Cacti, Nagios, MOM, SCOM, Microsoft SMS, SCCM, and WSUS configuration and administration; NAI Confidential -Policy server; Altiris AMS, and TMS; Puppet, Qualys and Splunk support

BACKUP SOFTWARE/HARDWARE, VIRTUALIZATION, BCP/DR:: Commvault Simpana, Tivoli Storage Manager, (TSM), Arcserve, EMC Networker, HP Data Protector, Microsoft SQL Dumps, Oracle Recovery Manager (RMAN), Quest vRanger, Symantec Backup Exec, Symantec NetBackup, Unix/Linux File System Data Dumps, Veeam Backup, VMware Backup - VMDK via supported backup applications and VMDK direct backups; EMC Vnx3100, NetApp FAS3250/ONTAP support, IBM Storwize V3700 storage systems support, (Lab Environment); VMware vCenter Operations Manager for Horizon View, VMware vSphere; Architect, document, and coordinate ARS BCP implementations, based on industry best practices, as well as Allstate BCP processes and procedures; Primary contact and coordinator for all ARS Disaster Recovery Exercises, as well as real time outage fail-over and fail-backs.

WORK EXPERIENCE:

Confidential

Lead Solutions Engineer

Responsibilities:

• Solutions, architecture design, and engineering of Global Enterprise Applications, within the BofA infrastructure.
• This includes taking on projects that require new, or updating Enterprise applications, and any associated infrastructure components, (i. Confidential ., Load Balancing, Middle-Ware, NAS, and SAN, etc.
• Providing BofA Application Teams with Technical project plans, architecture and designing and post-build support. The solution's includes full infrastructure design and engineering
• Duties consist of meeting with application teams, and reviewing infrastructure and build out requirements.
• Collecting all associated technical data; provide an Engineering solution that will adhere to bank standards, process, and procedure.
• Work with PM's, BofA Engineering Support Teams, such as Global Networking, Middle-ware, Cloud Engineering, Server and Network Support, and Enterprise Storage.
• Also, provide technical guidance, and recommendations to application and support teams.

Tools: consist of BofA enterprise tools and applications, (F5, VMware Cloud, Oracle Exadata, Jira, and other bank enterprise proprietary tools.

Confidential, Charlotte, NC

UNIX Linux/Wintel/Infrastructure Analyst/Engineer/Team Lead

Responsibilities:

• Primary Point of Contact and Engineering Support for all issues regarding the ARS IT Infrastructure. The scope of support consists of: UNIX/Linux, and Windows Server Production, D/R, Q/ Confidential and Test environments. The Infrastructure consists of 250+ RHEL 6, and 7, and Windows Server 2012/2016/2019 Physical and virtual, (VMware), servers, running ARS Enterprise Web based applications, Web Services, As well as support of: Databases, (Oracle 11g), SAN and Netapp NAS storage; IBM WebSphere 8.5., Oracle WebLogic 10/12c, TIBCO BW 5.12; Additional duties and responsibilities include: All
• Infrastructure Change Management, planning, and coordination; System failure alerts, and Issue Management; Outages notification, Team Root Cause, coordination and resolution; Project Management and Coordination; Solutions Engineering; Adding, Upgrading, and Decommissioning servers, storage, database, and network equipment in the ARS IT Infrastructure; Vulnerability management and server patching; Primary Business Continuity Planning and Disaster Recovery Coordinator; Liaise, and work with other Allstate, and ARS IT Teams, during outages.
• I can provide Confidential better understanding of my day-to-day activities, through Confidential verbal conversation, as my duties, responsibilities, and job tools, are too many to list on my resume.

Confidential, Charlotte, NC

Temporary Engineering Contractor, Systems Engineer

Responsibilities:

• With limited direction, assist the Division Director with the re-programming, and editing of Enterprise Head end On-Demand Video Systems.
• These include Cisco DNCS, and proprietary MAS systems, comprised of Linux, and Solaris. Responsible for re-programming and editing the regional VOD Headend systems for TWC; This includes, channel lineups, CODEC's, Frequencies, Guide listings, creating and editing video source definitions.

Confidential, Charlotte, NC

Temporary IT Contractor, Desktop Deployment Engineer, (W2)

Responsibilities:

• Contracted to architect, design, build, configure, deploy, and setup an extended enterprise applications test lab, consisting of 150 physical, and 50 virtual, (VMware VDI environments), Windows7 desktops, for Confidential High-Speed Automated Test bed, for applications for their Banking and Contact Centers.

Confidential, Westborough, MA

Customer Support Engineer, Contractor, (W-2)

Responsibilities:

• Contracted to provide advanced technical support to ExaGrid’s customers and partners, in support of ExaGrid’s disk-based backup solution.

Confidential, Bedford, MA

NOC Technician, Part-Time (Evenings/Weekends)

Responsibilities:

• Contract assignment for the Arts & Confidential, ( Confidential & Confidential ), at the Stamford CT Production Facility, and New York City W HQ.

Confidential, Norwalk, CT

Technical Support Engineer, Self Employed IT Contractor (W-2)

Responsibilities:

• Contracted to provide Tier-3 support of Datto's local backup, and virtualization device.

Confidential, Greater Fairfield County, CT

Self Employed IT Consultant

Responsibilities:

• Contracted to manage and deploy Confidential 200+ PC/Laptop roll out at United Illuminating.

Confidential, Massachusetts

Self Employed IT Contractor, (W-2/1099)

Responsibilities:

• Contracted by 3rd party vendor to perform Confidential new server roll-out for Confidential of Massachusetts. The server hardware consisted of 12 IBM Blade Series, and 12 standalone servers.