SUMMARY:

• Results - driven, Innovative, Resourceful, IT Director, Portfolio Manager and Certified Program Manager (PMP), with 19 years of progressive track records and a clear vision of aligning program goals with the strategic business objectives of the organization. Competent in managing IT Services and multiple multi-million dollar global projects with a strong focus, leading different teams including the Production support,
• Development, PMO Teams in the delivery of technical implementations and operations of new programs that increase efficiency. Experienced analyzing program executions and reducing Total Cost of Ownership (TCO), and increasing Return on Investment (ROI). Adept knowledge of Oracle technologies (EBS, Middleware, BI, CRM & Database) and Microsoft ecosystems, Datacenter migration, on/off-premises and in/out-cloud centers, managed services with serve level agreements, consolidation and cost saving via virtualization resulting in reduction of CapEx and OpEx. An accomplished leader and solution driver respected for formulating, organizing and monitoring inter-connected projects, as well as evaluating performance, handling budgets and solving conflicts. Strong IT background and program management (managing multiple global projects & project managers) with outstanding interpersonal, presentation and communication skills to relate with executive teams, staffs, and stakeholders.
• Planned and led projects up to $30MM across diverse industries while maintaining integrity of budgets, resources and timelines. Mentored and motivated IT professionals to successfully navigate challenging IT and business-oriented initiatives.
• Managed and coordinated multiple vendors simultaneously to define program requirements and ensured work performed met designated standards; negotiated favorable contracts while ensuring service met company needs.
• Developed and implemented long-term IT transformation road-maps to eliminate inefficiencies, streamline business processes, contribute to overall organizational growth and improve client experience.
• Planned and executed projects to develop off-shore IT support teams providing timely and accurate support to clients.
• Collaborated with C-level executives to analyze business strategies and developed collaborative solutions to improve organizational productivity and grow revenue.
• Oversaw numerous data center migration projects, including both hosted and managed services.
• Proved instrumental in major implementation projects to upgrade IT services and improve organizational productivity.
• Created and managed comprehensive project plants, dashboards, risk management strategies, issues plans, communication plans and project budgets.
• Experienced in SDLC, Agile/Scrum (Iterative, Incremental), Waterfall (PMBOK) and other management technologies that deliver effective program and product delivery.
• 18 years of Production operations, program and project management experiences with the execution of 25 programs and projects with the largest budget exceeding $20 million.
• Proven success in leading global multi-million dollar projects across diverse industries (Medical (Hospital & Medical device manufacturing) / Telecommunication / Banking / Manufacturing / Retail & Non-profit Research Organization) while maintaining the integrity of budgets, resources, and timelines.
• Proficient in providing capacity planning, contingency planning (BCP/DR), IT project management, change management, configuration management and other ITIL related disciplines.
• Competent in managing team of Development / Functional experts, DBAs supporting mission-critical Oracle, Microsoft SQL Server & Oracle E-Business Suite databases.
• Proven ability to navigate large teams (spread across the globe & On-shore/off-shore model) through challenging IT and business oriented initiatives/projects under tight budgeting constraints and deadlines to meet organization's IT needs successfully.
• Implemented robust solutions in the web-based applications, ERP implementations, infrastructure projects, Information Technology and e-business projects space.
• Successfully delivered large scale transformation programs with the accountability for over 11 project managers (7 core and 4 in supporting projects) and team sizes more than 140 resources. The largest initiative included 6 parallel streams.
• Oracle EBS | SAP | CRM/Siebel | OBIEE (Business Intelligence) | Informatica MDM | Data Warehouse | Oracle, SQL Server & MangoDB | Oracle Exadata | SOA | Identity Management (IDM) | Enterprise Single Sign - on (ESSO) | Middleware Applications (Oracle Fusion Middle ware - Weblogic/Weblogic/JBoss) | Oracle Governance Risk & Compliance (GRC) | Hyperion | Data Center / Disaster Recovery build-out Management and operations.
• Database & ERP system Management
• Process Management
• Product management
• Risk & disaster recovery management
• Business Continuity Planning (BCP)
• Vision & Initiative
• Server Management
• Performance Management
• Strategic Planning
• Communication & Decision-making
• Project Life Cycle & Scheduling
• Budgeting & Finance
• Stakeholders Management
• Mentoring & Facilitating
• Testing/QA/Rollout/Support
• Financial Management
• Disaster Recovery Planning (DR)
• Cross-Functional Supervision
• Organizational Leadership
• Profitability Improvement
• Planning and Organization

TECHNICAL SKILLS:

SKILLS: Program Management Portfolio Management Project Management Production Operations Management ITIL Product Management IT Service Delivery IT Service Management & Delivery IT Infrastructure Management Cloud technology Stack Agile/Scrum/DevOps Change/Incident Management Cloud Solution Architect Access Management Design & Product Improvement Enterprise Systems Migrations/Integration IT - Technology Leadership & Team Player New Business Development Contract Negotiations & Strategic Partnership Application & Database Performance Management Creative Problem Solving Software and Hardware Standardization Global and Onshore Resource Management Capex - Opex Projects Strategy & Roadmap ROI Analysis Business Case Presentations Executive Briefings Data Center Consolidations Vendor Management Skilled Negotiator & Self-Starter Defines IT Governance and Standards Hosted & Managed Services - Customer Management Onshore /Offshore Support ModelWord, Excel, PowerPoint, Visio, Lync, Outlook, ProjectManager.com, Microsoft Project, JIRA, SharePoint, SaaS.

PROFESSIONAL EXPERIENCE:

Confidential

Director of IT Operations & Program Management

Responsibilities:

• Delivery of early success to the business by identifying service level gaps and redesigning the IT Service Delivery Model for Application Development, Infrastructure Operations and QA teams to deliver operational success and reduce TCO.
• Responsible for the development of ITIL based enterprise problem management policies, processes, targeted communication approach and escalation strategy.
• Promoting the implementation of ITIL based non-functional Service Design requirements.
• Leading (5) managers and (32) senior and junior technical resources through all facets of Infrastructure Operations and Application Development in the delivery of both hardware and software needs to meet the goals and objectives of the business.
• Prompt restoration of the trust and respect of the organization’s leadership and technical teams for having the technical vision to take the company and IT to the next level using my knowledge and hands on experience with Enterprise Systems Architecture, IT Development, and IT Operations.
• Facilitate and monitor the progress of Systems and Application Hardware, Software and functional changes to the Customer, through the ITIL Change Management process.
• Leading of teams in the identification of emerging technologies, investigate new opportunities for automation, technical implementations, maintenance and process improvements resulting in reducing the IT Operations TCO while increased service levels to the organization with continuous 7 x 24 operations and 99.999% uptime.
• Develop and deliver IT Services Management (ITSM) and Service Support, CobiT, Organizational Transformation solutions based on ITIL best practices focusing on the people, process, technology and information perspectives.
• Delivering value added solution that focus on IT Service Management, Business Transformation and Organizational Change Management based on ITIL best practices that focus on the people, process, technology and information perspectives of providing integrated organization wide business solutions within the IT infrastructure.
• Management and direct oversight of all day to day IT operations and development for an enterprise applications with an IT capital and operating budget of $18MM.
• Documentation of all pertinent end user identification information, including name, department, contact information, and nature of problem or issue in Help Desk database (HP Peregrine ITIL tool).
• Facilitating the deep dive sessions and review findings with various security governance groups, including Security Operations and Control (SOC), Identity and Access Management (IAM), Technology Compliance and Controls (TCC), Infrastructure Risk Management (IRM) and other teams to ensure remediation approaches are effective in resolving root causes identified. Utilized agile approach to manage the program.

Confidential

Senior Manager / Program Manager

Responsibilities:

• Led distributed team of 60 technical resources across Australia, Europe, Brazil, Singapore and Malaysia supporting clients across Oceania & Asia Pacific regions.
• Management and leadership of the Ansell Software Solutions Technical Services Team; Led the team accountable for Cloud Services (SaaS & IaaS)
• Ensured that the ITIL processed like Incident Management, Problem Management & Change Management are adhered to.
• Provided leadership and direction on customer issue resolution.
• Provided Technical Support to the Legal Software Solutions Department.
• Managed Programs, internal projects to support existing products and for the development of new products.
• Responsible for providing infrastructure operations vision, enabled innovation and leverage IT trends that can create business value consistently with the company requirements and expectations.
• Responsible for providing leadership for delivery of 24/7 service operations and KPI compliance.
• Accountable for managing the Network, Server, Desktop and Virtual Desktop requirements and involved in the transformation of the infrastructure and services available to end users.
• Led in providing capacity planning, contingency planning (BCP/DR), IT project management, change management, configuration management and other ITIL related disciplines.
• Directly involved in monitoring and operational readiness of Council’s IT Disaster Recovery Plan. Ensured that the comprehensive disaster recovery architecture is maintained and operations are in place to ensure compliance with required Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs) during business continuity events.
• Managed the annual operational and capital Infrastructure budgets (CAPEX & OPEX) with ICT Manager.
• Full budget responsibility for Infrastructure budget, including forecasting and budget planning.
• Provided expertise skills on resource management and allocation, risk mitigation, communications, project plans, project deliverables, actions/issue resolution, scheduling, contract negotiation, policies and procedures, project documentation standards, quality assurance, executive presentations, organizational structure, contract requirements and best practices.
• Managed and drove all the agreed services through adoption and implementation of ITIL processes and procedures.
• Facilitated the successful release of Codes to Production by proactively & reactively collaborated with Executives, Product Management, Development, QA and Operations team. My activities include implementation planning, critical resource scheduling, dependency analysis and risk analysis, incident management, executive briefing.
• Delivered fully managed service against agreed SLA ensuring ITIL methodologies and Atos standard processes are adhered to.
• Responsible for the management and structuring of the Centre of Excellence (COE) - GRC Instances and internal GRC capability building, Project Effort Estimation, Resource Allocation, Delivery, Status Reporting and Project Team Management.
• Developed, reviewed and ensured the appropriateness of value added solutions that focus on IT Service Management, Business Transformation and Governance based on ITIL best practices for all existing customers in the region.
• Assisted with the evaluation of third party software and hardware to determine usefulness and compatibility with existing technology.
• Evaluated proposed information technology projects to assess the adequacy of existing hardware and recommended the purchase of new equipment and software as required.
• Successfully led the design, development, and implementation of business perspective work plans to determine the required tasks and resources (process, functional, etc.) for complex projects spanning multiple business units.
• Maintained frequent and detailed contact with key stakeholders in high levels of management including C-level executives.
• Helped the organization in transforming to the new service platforms. General approach is to leverage strengths of cloud computing platforms and SaaS platforms to the organization advantage.
• Created and managed IT risk management three-year roadmap to drive compliance, risk, and operational excellence goals and activities.

Confidential, Bedford, MA

Technical Project Manager (Managed Services - Functional & backend)

Responsibilities:

• Operated a heavily outsourced environment with significant vendor management accountabilities. Responsible for the day-to-day operations of the IT Support Team that includes assigning tasks, prioritizing work, resource management & resolving staff issues. One of my primary responsibilities also includes, managing a team of DBAs supporting mission-critical Oracle, Microsoft SQL Server & Oracle E-Business Suite databases.
• Led team of about 30+ IT Professionals from Oracle Applications, DBA, Infrastructure, Network & Security disciplines.
• Delivered cost-effective IT service & target 99.9% systems availability with agreed SLA's.
• Responsible for managing all Business Applications, POS & Oracle ERP functionality.
• Responsible for managing & supporting the core IT Infrastructure Systems including Servers, Networks & Data Center Operations
• Responsible for asset management, network & desktop support operations.
• Maintained the availability, reliability and functionality of IT Systems through proactive monitoring of System Availability, Response times, Packet Loss, CPU Utilisation, Memory Utilisation, Disk Utilisation, UNIX & Windows Service Monitoring, Event Log Rules & SNMP Traps.
• Developed & Maintained IT budget & facility budget; IT Purchasing & Budget Management; Worked with the FD to set budgets.
• Developed & established operating policies, ITIL practices, internal controls & best practice approaches for computing and IT systems/services; evaluate overall operations of computing and IT functions & recommend enhancements.
• Worked with the Chief Operating Officer & Finance Director as the IT Steering Committee providing advice on developments. Advise senior management on strategic systems conversions, integrations in support of business goals & objectives.
• Reviewed and approved major contracts for computing, IT services & equipment; ensured the security of the information systems, communication lines & IT equipment.
• Responsible for the development, review & of all back-up and Disaster Recovery Procedures & Plans. Management of all IT Backup & Business Continuity Planning (BCP).
• Resource management activities including recruitment, appraisals & work load management of IT resources.
• Managed mobile & fixed line telecoms including company-wide upgrades.

Confidential

Technical Project Manager

Responsibilities:

• Managed and led a team of 18 DBA's providing 24x7 production support for over 400 databases on the corporate network with database size ranging from 50GB to over 3TB. Overall responsibility of Incident Management, Problem Management, Change Management.
• Directed Database Administration & Supported staff in the installation, upgrade and maintenance of databases, data warehouses, data storage structures, database software and tools, in accordance with agreed designs, assessing and allocating resource requirements as necessary.
• Managed the establishment and maintenance of procedures to monitor, tuned and controlled the databases in order to maximize performance and ensure data security, integrity and consistency so as to avoid the loss or corruption of data while ensuring strict adherence to SLA's.
• Devised and recommended backup strategies for databases to ensure the security of data; take recovery action as necessary in the event of corruption or failure, to ensure that the failed system is restored to a working condition with a minimum of down-time and data loss and consequent financial penalty to the Company while ensuring strict adherence to business continuity SLA's.
• Drove incident improvement projects and supported teams to define problem statements, identified corrective action plans, and delivered improvements to reduce aging incident tickets volumes, issues reoccurrences, and time to restore across all IT incident severities.
• Been the Single Point of Escalation for ISG Database & IT Infrastructure Services.
• Managed Offshore DBA team providing Comprehensive Database Management & Production Support. Acted as a single point of contact for tracking, driving, escalating, coordinating & communicating the resolution of DB issues. Maintained & Documented the DBA support strategy. Managed & Maintained DBA service levels, workflow process, work tickets & service metrics.
• Led the DBA support & Deployed Database changes from Confidential India ISG. Acted on Prod/Pre-Prod DB environment capacity requirements to implement capacity/performance enhancements to the Prod/Pre-Prod DB environments. Participated in the design, testing, implementation, maintenance and control of the ISG’s physical databases.
• Day-to-Day support on general DBA activities like Proactive Health Check & Monitoring of databases, DB Backup/Recovery & Troubleshoot DB Environment Problems.
• Administered the mission critical 24x7 EBS instances, databases on Oracle 10g/11g Real Application Cluster.
• Administered & implemented Data Guard configuration on mission critical databases.
• Worked with Change Management Release Engineers to install Database changes during the outage window.
• Participated in the design, testing, implementation, maintenance and control of the QA group’s physical databases.
• Responsible for end-to-end migration & conversion of the databases from legacy Wachovia to Confidential .
• Handled Oracle Database Administration activities like: Database Migrations, Database Upgrades, Database Re-Org, Installations, Cloning, Patching, Code Movements, Shell Scripting, Performance Tuning, Database Backup/Recovery, and Proactive Health Check of databases. Also works on change requests related to Creating DBs, Schemas, Refreshing DBs, Move DBs, Logical Backups, Deploy to Unix/Linux, Shell Scripting, Partitioning Concepts, Roles & Grants and ClearCase.

Confidential, Montvale, NJ

Technical Project Manager & Lead Apps DBA (EBS)/UNIX Admin

Responsibilities:

• Responsible for Migration of A&P Enterprise databases from Oracle9i to Oracle10g
• Responsible for implementation of RAC for Corporate Audit Services (CAS)
• Responsible for delivery of technical architecture designs and roadmaps for supporting business, applications such as ERP, Database, server computing, server OS, storage, monitoring, middleware, EBS architectures, and hosting models. Primary DBA for 35 databases, handled various alerts, backups, refreshes, migrations, loads, routine checks, tuning and recommending new features / upgrades.
• Supported more than 250+ Prod/Test/Dev database for different application running in A&P Corporate on Oracle 9.0/9.2 with Sun Solaris 8, Linux & NT boxes.
• Provided Oncall DBA 24x7 weekly support to the entire Oracle environment in CIS resolving production database issues over bridge calls.
• Migrated & Supported 15+ databases to Veritas Cluster HA environment. Upgraded 30+ databases from 8.x, 8i to 9.2.0.2, 9.2.0.4 and 9.2.0.5.
• Handled DWH Load failures & performance issues providing RCA driven solutions, database tuning, SQL Tuning using Statspack, Explain Plan & Tkprof etc.
• Initiated the “Ops Excel Project” along with CIS Management and was one of the three members who are presently working on proactively tuning & standardize all applications Confidential machine, database & SQL level and recommend necessary enhancements/upgrades.
• Customer interaction / interface both face to face (Onsite in UK & USA) & offshore.
• Installed, upgraded Oracle Applications 11.5.1/11.5.3 to 11.5.5 and then to 11.5.10 on 8.0.6 database Server and then to 8.1.6 (Oracle 8i).
• Monitored the upgrade of production application instance from 11. (12.1.1) and later to 12.1.2 with all bug fix patches and the database from Oracle 9i to 10G.
• Performed Oracle Applications cloning on a regular basis for the development, QA testing and performance evaluation groups.

Confidential, Melville, NY

Senior Technical Lead

Responsibilities:

• Technically administered Oracle Financial Applications and Oracle production, and development database instances for Confidential .

Confidential, NJ

Senior IT Consult (Oracle)

Responsibilities:

• Managed production, development and data warehouse (350 GB to 2 terabytes Databases) instances for Confidential &T Network Services and Confidential &T Labs.

Confidential, Wall Street, NY

Lead IT Consultant

Responsibilities:

• Administered Oracle production and Sybase development instances for Global UAT/QA Division spanning all over the world.
• Implemented PeopleSoft and Test director application.

Confidential, NJ

Senior Consultant - Oracle & Sybase

Responsibilities:

• Worked as a senior consultant for Confidential &T’s Information Technology Services (ITS) division.
• Managed large production database servers on various platforms.
• Monitored and gave guidelines and coordinating development DBAs working for different development teams under Confidential &T's R&D division.

Confidential, Boston

Senior Oracle Database consultant

Responsibilities:

• Served Confidential Confidential & Confidential, the world’s leading provider of speech and language technology Products, solutions, and services to businesses and individuals worldwide.
• Successfully migrated project from their current Sybase and to Oracle 8.0.4 on a Sun Solaris System.