SUMMARY:

• Microsoft Certified Systems Engineer (MCSE), and CompTIA A+
• Digital/Web Analytics, SEO, and Taxonomy SME, adept at creating solutions to capture, facilitate, manage, track, report and assist with interpreting business processes related data and data analysis, in conjunction with Adobe Insight, Google Website Optimizer and Google Analytics, IBM Digital Analytics (Coremetrics), AgilOne Marketing Cloud, AWS, Leidos Cloud Services, and various other digital analytics and eMarketing/eCommerce tools and services
• Federal agency and private sector Section 508 and WCAG 2.0 Accessibility Compliance SME for producing digital documents on various platforms, including SharePoint, mobile, tablets, and desktop websites
• Technically and creatively proficient multimedia, content and graphics producer/editor, utilizing established industry and technology recommended standards, guidelines, and best practices
• Adept at utilizing PMP/Project Management Institute (PMI) Principles, and business process engineering, customer needs advocacy, software QA auditing, gap analysis, regression testing, and best practices
• Proficient with understanding and gathering business requirements, compiling and translating data/reports into useful intel, creating dashboards, and translating business requirements into viable IT solutions
• Web content producer and technical editor, having worked with managing, creating, and updating FRDs, SLAs, Wikis, SOWs, KPIs, SOPs, related to web project artifacts and other project - and process-related documentation
• Extensive e-commerce marketing experience (including experiential design, conversion optimization, and A/B multivariate testing)
• Creation and customization of CMS website designs and themes, wireframes, mockups, prototypes, in addition to implementation, maintenance, production, and migration of Agency and corporate intranets, Internets, Extranets, SharePoint sites and other web properties
• Comfortable with accessing and deciphering various server audit logs and other usage data into useful site Intel for developers, customers, and management, including reports and dashboard formats
• Hands-on website and app developer (using various programming languages and platforms) using CSS, HTML, ARIA, JavaScript, PHP, MySQL, and more
• IT Web Team Lead and Project Manager for in-house website development for COTS software and mobile app projects, as well as comfortable managing off-shore and SAAS resources
• RDBMS, SQL Server, and Oracle Database Administrator and Developer Experience
• Comfortable liaising with and/or managing solutions/service providers (vendors, account and sales managers) and 3rd party consultants/contractors, agency Directors, Program Managers, Project Managers, teams leads, and staff
• Proficient with understanding and gathering business requirements, compiling data/reports, creating dashboards, and translating business requirements into viable technical solutions
• Experience in the design and implementation of open source and proprietary web applications
• Experience with managing and moderating daily scrums, to work through project roadblocks and challenges; quickly resolving issues, and driving/realigning daily priorities and goals

TECHNICAL SKILLS:

Operating Systems:: Windows NT through Windows 10, Apache (web and file servers), Apple OSX

Microsoft: MS Office 2010, 2013, 2016, and 365, Visio, Project, and SharePoint

Oracle: OpenOffice, Oracle 8i, Oracle Reports, Forms Builder, s

Website Analytics: Google Analytics, Website Optimizer, IBM Digital Analytics (Coremetrics), Tealeaf, SiteCore (WXM), Webtrends, and FullStory

Accessibility (Assistive Technologies) and UI/UX: ZoomText, VoiceOver (Mac / iPhone), Dragon Naturally Speaking, TalkBack (Android), Colour Contrast Analyzer (FireFox), PAC2, FAE Plugins, MS Dev Network Freedom Scientific s Magic Adapted Keyboard and JAWS, Inspect Object, NVDA, WAVE Toolbar (Firefox),, W3C HTML Validator, aViewer, ChromeVox (Chrome), Tenon.io, Firebug, AInspector, DOM Inspector (Firefox), JuicyStudio Accessibility Toolbar (Firefox), ARIA Validator (Chrome), Quail (Tests browser and server), Accessibility Evaluation Toolbar (Chrome), and W3C WCAG 2.0 (Level A, AA and AAA) and Section 508 Standards and Guidelines Testing and Reporting tools including FireEyes (Firefox), WAT (Internet Explorer), WAVE, Deque s WorldSpace (Assure, Attest, and Comply), Odellus s ComplyFirst, and SSB Bart s AMP Platforms.

Adobe: Fireworks, PageMaker, GoLive, FreeHand, InDesign, InSight, Dreamweaver, Illustrator, Photoshop ColdFusion Studio, Homesite, Collaborate, ImageReady, Acrobat Pro and DC, and

Programming: HTML5, ARIA, DHTML, CSS, CFML, ASP, JSP, JavaScript, and PHP, and various levels of expertise coding with XHTML, VBScript, CGI, JAVA, XML, XSL, SQL, PL/SQL, SQL*PLUS, AJAX, JSON, JQuery, and SABRE. Also some basic JAVA frameworks and platforms experience.

Databases: Oracle, MS Access, SQL and MySQL (including server administration, reports, management, optimization, tuning, and UML/relational schema design), MariaDB (using HyperDB caching plugin), MaxScale load balancers, MONYog, and Zmanda real-time monitoring

Design and IU/UX Tools: UXPin, Axure, Adobe (AEM), and FullStory

Other Technologies, Platforms, and Disciplines: Akamai, Mobile development and platforms, Cloud Networks/Computing, IIS, webserver load-balancing, SNMP SQL Server, Oracle Server, Demandware, VMware, Parallels, JIRA, InfoPath, Replication, CBT and WBT, Mobile Apps, AgilOne, Siebel CRM, Hyperion, Interwoven, and Responsive Web and App Design, SSH Secure Shell, puTTY, Varnish, Memcached and in-depth knowledge of approx. 40 WordPress plugins.

PROFESSIONAL EXPERIENCE:

Software Developer (WordPress)

Confidential, Washington, DC

Responsibilities:

• Taxonomy SME, assisting the Mint with creating a classification system for keywords, consisting of three distinct classes - navigational, informational and transactional keywords, that helps facilitate internal and SEO, in addition to heling to define Mint standards and guidelines for optimizing copy and landing pages for optimizing SEO, by performing ongoing keyword research including discovery and expansion of keywordopportunities, and through research and implementation of content recommendations for organic SEO successSoftware developer, who works with a small and code savvy team to move the U.S. Mint’s legacy info- and microsites from Cold Fusion to a new WCMS - utilizing WordPress as the new, open source, responsive platform - including mirroring the look and feel of the newly migrated U.S. Mint catalog (e-commerce) site utilizing Demandware, thus furthering an integrated ‘look and feel’ for the Agency’s digital properties. Coding includes PHP, CSS, JavaScript, HTML, aria, jQuery, theme, plugin code modifications/customizations, and more
• Tasked with recommending, testing, submitting to the CRB, installing/upgrading, and configuring of WP plugins, as well as customizing WP themes, WP security critical controls implementation
• Participates in troubleshooting/fixing defects, providing timely technical research/reports, technical implementations, testing, configuration, code modifications, migration assistance, and new or improved functionality/features delivery for each sprint release
• Attends and contributes to daily checkpoint meetings, which are attended by senior developers/team leads, contractors, and U.S Mint ITD management
• Participated in leading the U.S. Mint’s Dev, QA, and Prod WCMS environments’ HA and Performance testing, including working with dozens of Apache WordPress webservers, WAFs, file servers, DB servers (MariaDB master and slaves / HyperDB), MaxScale servers, F5s, and more
• Assist with flattening the U.S. Mint’s legacy ColdFusion datacenter-hosted websites, and migrate them to the new responsive WCMS WordPress environment
• Helped to QA test and migrate the U.S. Mint’s ‘Artist Portal’ for Coins & Medals Design Competitions, including functionality for collecting artist submissions, judging, and competition administration to the U.S. Mint’s WCMS
• Assisted with migrating the U.S Mint’s Sales & Production Figures website to the new WCMS environment from a legacy Cold Fusion site
• Collaborating and recommending solutions for a new Confidential Booking site
• Research, create, implement, and document custom user ‘Roles and Capabilities’ within Oasis Workflow Pro WP plugin
• Senior technical writer and editor for many of the projects’ test scripts, SOPs, SOWs, and WordPress plugin Wikis, utilizing SharePoint and MediaWiki

Senior IT 508 and WCAG 2.0 Accessibility Specialist

Confidential, Lanham, MD

Responsibilities:

• Review and analyze systems engineering/design/requirements documentation so that Section 508 requirements are included where appropriate
• Participate in solution evaluation process, providing input and advice on architecture
• Support requirements elicitation and validate high level system requirements development
• Provide guidance on the pending changes to 508 regulations (Access Board, WCAG 2.0)/impact assessment
• Develop project-level standardized checklist of Section 508 activities and deliverables to be used during sprint planning and sprint end of checkpoint reviews
• Advise project managers and staff on Section 508 best practices as well as AT and site testing procedures, remediation techniques and suggestions, implementations, etc.
• Develop and apply 508 test cases and scripts
• Participate in project- and program-related stakeholder meetings
• Provide technical support related to Section 508 and assistive technology, including but not limited to, hands-on development assistance/clinics, etc.
• Provide iterative development sprint support, 508 compliance and accessibility testing using assistive technologies.
• Prepare and present reviews for Agency websites and applications Section 508 compliance reports
• Prepare management and staff for evolving accessibility regulations and performance criteria for 508 Refresh and WCAG 2
• Develop and maintain quality standards for all testing activities, test reports, and other artifacts
• Provide technical writing expertise and document review as needed
• Plan daily activities within the guidelines of the job description and supervisor’s instruction to maximize personal and project output

Digital Accessibility SME (Contractor with Experis)

Company, Wilmington, DE

Responsibilities:

• The sole resource, auditor, educator, and advisor for assigned J.P. Morgan Chase digital commercial banking websites and application developers, designers, and QA team members (including Global Trade Services Group application Team in Hong Kong and Bangalore for APAR, TCFE, and BIRXT)
• Work with each assigned LOB (domestic and off-shore) to determine a representative sample set of pages, covering site templates and different types of content and features for review.
• Work with each LOB to educate how to use the JPMC W3C WCAG 2.0-based Accessibility Checklist and Accessibility Tools, and techniques to validate W3C WCAG 2.0 compliance through a number of human checks, testing with the tools that people with disabilities use such as JAWS, ZoomText, and Dragon Naturally Speaking, reviewing color contrast, checking keyboard access, evaluating the underlying code, etc.
• After implementing the changes identified through the web accessibility audit, conduct a review of each website/web app to facilitate off-shore meetings and present non-compliant artifacts for each tested JPMC digital property.
• Provide hand-on,, manages online role-specific CBTs and al resources, and promote best practices, standards, and guidelines for JPMC web developers, designers, and QA testers
• Accessible PDF file SME, including providing resources and guidance for PDF file and MS Office document accessible file creation and conversion

IBM Digital Analytics SME & eCommerce, SEO, and Digital Accessibility SME

Confidential, Washington, DC

Responsibilities:

• Strong hands-on experience with managing and interpreting digital reporting, analytics and web strategy, UX/UI, keyword optimization, site performance, taxonomy creation and complianceUp-to-date integration of the Mint’s eCommerce site with the latest trends and best practices in SEO and SEM; incorporating qualitative, quantitative and problem-solving skills
• Track, report, and analyze website analytics for the U.S. Mint’s eCommerce and Infosite, by pulling data from web analytics tools and other reporting applications, to create reports, workbooks, and data dashboards required by various agency users using Google Analytics and IBM Digital Analytics
• Solid understanding of performance marketing, conversion, and online customer acquisition
• Business Analytics data reports and insights interpreted from SiteCore reports, generated during U.S. Mint’s eCommerce solution search
• Leverage usability analytics and experience with complying and implementing ADA Section 508, WCAG 2.0 guidelines and standards to optimize and improve U.S. Mint websites and mobile apps.
• Contribute recommendations for improvement of the agency’s web style guide, SOPs, and help identify and analyze web-related KPIs for the agency
• Analyze various data pieces including competitive, qualitative, web analytics, social media, and financial data, to help drive positive business changes
• Work with executive level management, stakeholders, developers, and staff to help deliver actionable insights and recommendations to improve the agency’s online presence and to create a more ‘21st century’ eMarketing strategy, such as applying analytical, and ‘outside-the-box’ thinking to better optimize multi-channel marketing
• UAT and QA testing to identify issues, and recommend potential optimizations and improvements to the agency’s eCommerce (catalog.usmint.gov) website and agency-related social media websites
• Provide business recommendations to the agency’s implementation developers to optimize Agency analytics tags
• Assist the U.S. Mint’s Sales and Marketing (SAM) team with AgilOne reporting data analysis for the Mint’s multichannel sales platform: eCommerce site (Demandware), social media sites, chat service, call centers, stores/kiosks, and inventory control, distribution and production facilities
• Create workshop agendas and materials for the U.S. Mint’s ITD, SAM, and OCC teams, to educate them on how to best utilize and interpret IBM Digital Analytics (Coremetrics) data

Agency Webmaster, Drupal Web Producer

Confidential, DC

Responsibilities:

• Subject matter expert (SME) and executive consultant working independently to proactively work with managers to promote positive agency website strategies and processes
• Utilize HTML and Drupal to edit copy and refresh content to keep text and images relevant and current depending upon DGS’s needs.
• Contribute ideas and feedback on current and future editorial content based on DGS’s goals and trends
• Help define, document, and communicate content processes, timelines, and style guidelines for DGS
• Conduct scheduled maintenance content reviews and site optimization to uphold standards compliance in collaboration with the Office of the Chief Technology Officer (OCTO) lead web maintenance editor and the Department of General Services (DGS) Confidential Deputy Director
• Primary POC for all CMS web-editing issues related to DGS
• Conduct keyword integration and optimization tests
• Define SEO and Section 508 best practices for DGS website and mobile app content in conjunction with OCTO
• Partner with DGS's Communications Director and team members to better liaise with DGS's deputy directors and key stakeholders to identify existing areas of the website that need content supplementation and/or optimization and define strategy to meet DGS’s communications and utilization optimization goals
• ADA Section 508 SME and trainer for agency content contributors on how to correctly implement and adhere to Confidential ’s strict accessibility standards and guidelines
• Train DGS’s editorial team to enhance the agency’s SEO rankings by integrating appropriate and strategic keywords, and enforce adherence to communications industry best practices
• Create detailed weekly Google Analytics reports for the Director of DGS, and review, analyze, and integrate with DGS’s Social Media websites’ analytics
• Technical adviser on the production of the new DGS Mobile Application (including APIs, RSS/XML /ATOM feeds, filtering and parsing of website data)
• Graphic designer and editor for all Agency web postings
• Publish all Agency events to the Agency website, including ceremonies, community meetings, outreach presentations, and solicitations
• Manage and maintain all DSG Contract and Procurement Division’s solicitations (RFPs, IFBs, etc.) and associated documentation on a daily basis
• POC for all contract and procurement staff to post all Contract Solicitations for the District of Columbia.
• Schedule and implement DGS’s website for search engine index crawls
• Participate in requirements gathering, creation, testing, and deployment of the DGS Mobile App

Office of the Chief Technology Officer (OCTO)

Confidential, Washington, DC

Responsibilities:

• Web Content Editor (migration expert) for more than 140 District Agency websites during the District's transition from a legacy content management system (DSF) and a second content management system (Vignette/Open Text) to the District's permanent unified content management system (Drupal 7)
• Member of the Web production team at OCTO who helped the Confidential win a national recognizing excellence in government and municipal websites; “Best of the Web 2013” Runner Up, and “Best of the Web 2015” Winner
• Collaborate with OCTO BA's and Agency's content owners and key stakeholders to refine migration sitemaps and update site content
• Manage website content migration publication workflow
• Acquire, create, edit and/or optimize images and publications to comply with Confidential ’s web standards and guidelines as well as accessibility requirements
• Customize and optimize HTML code, thus reducing errors and increasing site performance
• Provide editorial and standards oversight for migrated content utilizing the Web Style Guide for the District of Columbia
• The Agency’s website Section 508 and WCAG 2.0 Web Accessibility SME
• Assist with Drupal for District Agency content owners in preparation for site launches/handovers
• Utilize OCTO's JIRA trouble ticketing system to report and track Confidential ’s global Drupal-related web defects
• Interact daily with District Agency web contacts and content owners

Web Production Manager (Contractor with KForce)

Customs and Border Protection, U.S. Department of Homeland Security, Washington, DC

Responsibilities:

• The single resource, auditor, educator, and advisor for assigned J.P. Morgan Chase digital commercial banking websites and application developers, designers, and QA team members (including Global Trade Services Group application Team in Hong Kong and Bangalore for APAR, TCFE, and BIRXT)
• Work with each assigned LOB (domestic and off-shore) to determine a representative sample set of pages, covering site templates and different types of content and features for review
• Work with each LOB to educate how to use the JPMC W3C WCAG 2.0-based Accessibility Checklist and Accessibility Tools, and techniques to validate W3C WCAG 2.0 compliance through a number of human checks, testing with the tools that people with disabilities use such as JAWS, ZoomText, and Dragon Naturally Speaking, reviewing color contrast, checking keyboard access, evaluating the underlying code, etc.
• After implementing the changes identified through the web accessibility audit, conduct a review of each website/web app to facilitate off-shore meetings and present non-compliant artifacts for each tested JPMC digital property
• Provide hand-on,, manages online role-specific CBTs and al resources, and promote best practices, standards, and guidelines for JPMC web developers, designers, and QA testers
• Accessible PDF file SME, including providing resources and guidance for PDF file and MS Office document accessible file creation and conversion

Webtrends Professional Services Engineer (Consultant)

Confidential, Brussels, BE

Responsibilities:

• Perform in-depth customer needs analysis to support the Confidential UNIVADIS country- and region-specific Web portals and customized dashboards, researched existing and potential Confidential clients and their respective working environments to obtain insight into current business and technological capabilities and gaps, identify and established necessary points of contact, managed data extraction and analysis expectations, provided on-time reporting, assisted with scorecard deliverables, and documented future needs
• Integrated clients’ CRM applications into useful WebTrends reports
• Organized and documented research findings into a comprehensive Customer Needs Assessment document
• Provided recommendations for strategic alignment of in-house and Akamai/partner consulting capabilities to meet current and future identified customer needs
• Developed strategic plans and business process to support the alignment of consulting capabilities and customer needs
• Managed the Akamai OnDemand services for all of Confidential ’s international Websites and Web Portals
• Monitor, analyze, and make recommendations for web portal application load testing and benchmarking
• Troubleshoot web network and server-side application performance problems

Senior Production Webmaster (Contractor)

Confidential, Washington, DC

Responsibilities:

• Perform Project Management Leadership and oversight for business process analysis of three DOS Bureaus (Resource
• Management, Executive Offices, and the Information Security Systems Office - RM/EX/ISSO) unclassified Website efforts
• Mange the day-today operations team members who Architect, Analyze, Automate, Build, Configure, Deploy, Document, FixInstall, Integrate, Prototype, Load Test, Migrate, Monitor, Optimize, Scale, Script, Support, Test, Troubleshoot, and tune all U.S. Department of State Web servers
• Discover, document and assess current as-is customer processes, workflows, and instrumentation
• Collaborate with customer leads and team members to identify process improvement opportunities and implement approved changes
• Design, build and scale customer and application specific web hosting environments.
• Collaborate with the technology developers to identify and manage all design, development, testing, evaluation, and re- engineering tasks for the unclassified RM/EX/ISSO Website efforts
• Develop and manage detailed project plans, as well as resulting artifacts and task deliverables
• Manage all Section 508 development projects, as well as monitor and enforce implementation
• Execute quality assurance measures to ensure the completeness and delivery of all deliverables on time or ahead of schedule
• Monitor, enforce, recommend, and document best practices efforts
• Assist with the development and implementation of Webtrends reports, views, templates, and scorecards for all three Bureaus
• Manage the teams responsible for the Web Data Center’s
• Execute quality assurance measures to ensure the completeness and delivery of all deliverables on time or ahead of schedule
• Scope, network architect, and recommend hardware and software applications necessary to fulfill a directive to implement a redundant blade server array in an onsite data center hosting all US Embassy and Consulate Web sites
• Instrumental in championing secure collocated and replicated Web servers in various secure U.S. Government data centers, for
• Brief senior executives on the status of all projects and deliverables.
• Participating member of the U.S. Department of States’ Internet Best Practices and New Initiatives Steering Committee

Webtrends Professional Services Engineer (FT/Perm)

Confidential, Portland, OR

Responsibilities:

• Travel extensively throughout the U.S., providing on-site needs assessments, and assisted the post sales- teams with recommendations for Webtrends applications and service solutions.
• Install and Implement Webtrends applications and services for clients’ Websites, across all Web server environments.
• Help clients create templates, filters, report views, profiles, and set up report schedules and archive locations.
• Work with clients to implement split (A/B) testing, including testing of call to action’s (i.e., the button’s) wording, size, color and placement, headline or product description, form’s length and types of fields, layout and style of website, product pricing and promotional offers, images on landing and product pages, and amount of text on the page (short vs. long).
• Assist with KPI Definition and delivery of Web Analytics dashboards for different groups of stakeholders.
• Create and schedule profiles and necessary reports into the reporting interface.
• Train in-house marketers in how to create, manage, run, and analyze various scheduled and ad-hoc reports.
• Cross-channel audience analysis and audience segmentation.
• Upgrade legacy WebTrends installations, and integrated any additional data-web house modules.
• Manage testing and troubleshot issues during implementations, migrations, and upgrades.

Intranet Webmaster (FT/PERM)

Confidential, Bethesda, MD

Responsibilities:

• Install, configure, administer, secure, and maintain the HMSHost Intranet Server (IIS)
• Design, maintain, develop, and deploy the Intranet Website
• Web server and Intranet Administrator, Web Developer/Programmer, Content Editor, GUI and IA Engineer, Publisher, Software Integration Evaluator, Liaison to non-technical sales teams, Site Administrator, CRM, Trainer, and Graphic Artist)
• Prepare technical proposals, initiated new directives for hardware and software systems, and provided vendor/subcontractor coordination and support for third-party projects
• Post all corporate and departmental documentation and communication, deploy and manage all internal web- based, gather/analyze all related digital web usage statistics, and include in a monthly executive report/scorecard.
• Enforce project governance and comply with project delivery controls and responsibility
• Determine structure of project teams, identify resources required, and staff appropriately
• Create and maintain project schedules
• Identify, track, and resolve project issues
• Communicate project status through written reports
• Manage and control the creation, use, and retention of all project artifacts

City Ticket Office Manager - SABRE Reservations

Confidential, Washington, DC

Responsibilities:

• Troubleshoot international and domestic SABRE ticketing issues for walk-in customers
• Prepare airline reservations
• Day-to-day back office duties, including banking, paperwork, opening and closing of the CTO.
• Work closely with AA’s Tariff department in Dallas (HQ) to create custom tickets and special travel arrangements
• Managed staff of part-time and full time ticketing agents, 6-days a week (Mon-Sat)
• Perform customer service and troubleshooting as require