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Application Systems Engineer Resume

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TECHNICAL SKILLS:

Skill List: IDEO Design Thinking, Multi - Platform Integration with Cisco ICM\UCCE\CVP\UCCX, eGain CIM (EIM, WIM), CafeX Palettes, Cisco Linux Platforms(VOS), SIP, Java, JavaScript, XML, Genesys Integration, Avaya Integration, Aspect Integration.

PROFESSIONAL EXPERIENCE:

Confidential

Application Systems Engineer

Responsibilities:

  • Developed UCCE/CVP/eGain contact center applications for global financial. Applications include UCCE CVP studio scripts with custom SQL integration, Finesse JavaScript gadgets, and eGain chat integration. Integration with Genesys contact center solution through a custom CafeX bridge. Further Integration with Avaya contact centers.

Confidential

UCCE Scripting Engineer

Responsibilities:

  • Joined infrastructure team to provide technical consultation for transition from UCCX to UCCE/CVP/NICE solution. Call Capacity (3) DS3s in Tampa, (1) DS3 in Boulder, CO. CVP Studio self-service, PCI compliant.

Confidential

Telecommunications Manager

Responsibilities:

  • Administered CUCM, Unity, UCCE/IPIVR, and Autonomy Qfiniti solution for national network of 67 remote offices including a 700+ seat call center in Lake Mary, FL. Helping transition IPT/IPCC into best practices through voice KPIs, version control, backup/recovery planning, and a full lab deployment.Architected and designed IPT/IPCC solutions.

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