SUMMARY:

• Over 8.5 years of experience in the field of Information technology including application support, deployment and upgrades, production support, implementation of banking and retail applications with Oracle and SQL Server as the backend databases.
• Broad understanding of banking/finance and retail industry.
• Have good customer focused approach to service delivery.
• Have good experience supporting global diverse customers.
• Ability to engage with senior business stakeholders.
• Good knowledge of PCI standards.
• Excellent problem solving, decision - making, and prioritization skills.
• Good knowledge of ITIL methodology(Incident Management, Problem Management, Change Management, Release Management, Configuration Management etc.) and an understanding of client server architecture.
• Experience supporting global diverse customers.
• Thorough knowledge of RDBMS fundamentals, SQL plus, PL/SQL scripting and application architecture.
• Experience supporting global applications with high availability requirements.
• Created and maintained Technical Specification, Test Cases and Migration Documents.
• Good Vendor management skills.
• Good understanding of QA and testing methodology.
• Excellent coordination / project management skills.

TECHNICAL SKILLS:

Operating Systems: Win-98,Windows-NT,2000,XP/2003/2005Server

Languages: SQL, PL/SQL, HTML

Databases: MS-Access, Oracle 8i /9i/10g, SQL Server 7.0/2000/2005

Web: .NET

Products Tools: MS-Office(Word,Excel,PowerPoint& Access),SQL*Plus,WinRunner

Application Dev. Tool: Oracle (Form 6i /9i, Report 6i /9i), PeopleSoft8.0

PROFESSIONAL EXPERIENCE:

Confidential, Chicago,IL

Environment: MS windows server 2005, SQL, POS,KVS,Postilion, Visa/MasterCard simulator, Electronic Fund transfer, credit and debit cards,POS,Backoffice System,KVS,Retail and financial applications

Responsibilities:

• As a part of production support team, provide the full technical support for Production and Test environments and assist the team in critical issues.
• Closely working with multiple vendors.
• Work on Incident Management, Change management, Release management, Configuration management and Problem management.
• Work on Payment processing system and back office systems.
• Work on POS registers, KVS and BackOffice system.
• Logs /trace file review.
• XML/config files changes.
• Work on credit and debit card system.
• Involved in functional streams to prepare and review the technical documents for Postilion application covering the full technical aspects of application.
• Involved in the design and architecture for the integrated system for Postilion with other applications.
• Implemented Postilion Application in Test, UAT and Production and DR environments.
• Provided support during SIT, UAT phase of project and Production support since Postilion went Live for client.
• Housekeeping of Production servers by monitoring the analyzing the server hardware limits like Storage and CPU utilization and maintenances and basic system administration like disk cleanup and memory upgrade.
• Configuring the new POS, Reports, Interchanges, BIN’s etc. as per the requirement.
• Creating and implementing new changes as per the project requirement.
• Attending project and Operational Meetings with Client and Vendor, Change control calls.
• Extract job monitoring and maintenance.
• Mentoring new joiners/Fresher’s.
• Daily System health check.
• Implementing new Postilion patches released by ACI in Production and test environments.
• Assist bank in testing of fixes, enhancements, patches and builds.
• Assist other teams in the project in any relevant changes on 24x7 basis.
• Preparing and publishing the daily, weekly and monthly reports /Matrix to clients
• Monitoring and maintenance of Postilion application (Realtime, Office and eSocket configuration) 24x7 in Production as well as test environments.
• Working with vendors in order to resolve issues in production as well as test environments.
• To write test cases for testing of a fix or new patches for bank to test.
• Assistance in Disaster Recovery exercise.
• Working on Incidents/ Tasks raised in service center and providing resolution meeting the SLAs
• Creating Change requests and testing templates for any new change to be implemented.
• Updating project documents
• Understanding ISO8583 message format to analyze the POS transactions for any issues.
• Analyze and resolve reports issues.
• Analyze and provide resolution for POS settlements issues.
• To work on Adhoc requests from client like extracts from DB or certain reports
• To analyze, estimate and work on new requirements raised by client via Change Requests.
• To work on SQL 2005 DB (Postilion realtime, Office and eSocket Configuration) and develop SQL queries to get required results or information.
• To understand Java exceptions and Postilion events (critical suspect info) and take action accordingly.
• To assist in Visa, FDR or MasterCard testing and s
• Involved in Six Sigma project for reducing the monitoring efforts during Post Go-Live phase of project.
• Involved in project for reducing the resolution time of incidents

Confidential, Chicago,IL

Application Implementation/Support / Maintenance

Responsibilities:

• Application support and configuration Postilion suite (Postilion Realtime, Postilion Office, Postilion Web Portal) Data migration from Base 24 system to Postilion.
• Creating and implementing new changes as per the project requirement.
• Incident tracking and providing resolution for it.
• Attending different project meetings with client.
• Providing different status reports to client.
• Extract job monitoring and maintenance.
• Follow up with different parties for various issues.
• Mentoring new joiners/Fresher s.
• Daily System health check.
• Implementing new Postilion patches released by ACI.
• Preparing and publishing the daily, weekly and monthly reports to clients.
• Involved in team which is responsible for building the new server.
• Coordination between client/business & our team
• Building and maintaining strong relationships with HP and customers
• Provide daily reports to higher management
• Detailed discussion with ACI and Bank for patch / solution specifics and release dates.
• Write detailed reports for customers
• Participation in conference calls with customer for technical and managerial discussion
• Involvement in project related activities including studying customer and business requirement.
• Participate is discussion for Postilion solution / enhancement / configuration based on customer requirements.
• Compiling implementation and test plans for upgrades / go - lives
• Active member for Disaster Recovery activities.
• Regular updates on incidents in DW service desk tool.
• Knowledge transfer to support team
• Provide UAT support
• Participating for discussion on change request with customer
• Document new change request & create functional requirement document.
• Get necessary approval on change request & explain the same to the technical team
• Work on the change request (requirement gathering, Design, Coding, Testing and Deployments)
• After completing the CR and before deploying in UAT provide status to customer
• Provide Production Support during warranty period
• Handle Sev1 and Sev2 issues
• System monitoring
• Coordinate between vendors before deploying any change in production.
• Postilion Administration and Support.
• Detailed analysis of issues using tools like SQL Profiler.
• Installation of new Service Packs, Releases and Patches in Postilion.
• Working on Change Management, Incident Management, Problem Management
• Data Migration Activities.
• Performing impact analysis of new functionalities being added.
• Defect Resolution and finding the Root Cause of a problem and taking corrective actions.
• Requirement Analysis of the Project.
• Maintaining consistence in the system performance.
• Supporting various testing of Postilion Application.
• Work in 24*7 model and provide on call support during weekends and Off Hours.

Confidential

Application Implementation/Support / Maintenance

Responsibilities:

• My role for supporting Postilion EFT Domain in Production monitoring includes Server checking and escalating task.
• Administer 24/7 ‘real-time’ ‘fault-tolerant’ “ftStratus 3300/5700” servers on Microsoft Windows 2000/2003 Operating System for Confidential ’s business in Europe (UK, Poland, Hungary, Denmark, Russia, Ireland, USA and Czech) and ASPAC (India).
• Server Health Monitoring, Alerting system configuration, Transaction Traffic movement to backup Server (DR) for scheduled maintenance, Trouble, Customer issue resolution, Ticket management on Mercury Kintana Tool using ITIL standards.
• ‘Postilion’ provides a “stand-in authorization” mode during any technical blip with the ‘VisionPlus’ (Mainframe) application which updates the GEs legacy Mainframe server database. The ‘stand-in’ processed data is later updated by VisionPlus’ connectivity to the GEs mainframe server.
• Change management: Communicating with Stratus (ftStratus server vendor)/GE Money technical groups through Change Request tickets on defined SLA’s for scheduling any activity on the fault-tolerant Production/DR servers in UK, Hungary, Russia, India, e.g. Updating the server with latest patches after evaluating them through vendor based web-sites.
• Service Request: Ensuring timely creation of Service Request tickets by IT Helpdesk (L1) through an e-CRM web-based application Clarify12 and Kintana on defined SLAs, as normal/urgent/Business Critical on Problem/Service or Project related Special case. Resolving the SRs (as L3) on prioritization of open cases while simultaneously administering ‘Real-time application’ and coordinating with European technical teams.
• Technical systems: ftStratus 3300/5700 server, MS SQL SERVER 2000 and Windows 2000 Advance Server, Windows 2003 server, VMWARE ESX and GSX for development and UAT.

Confidential

CAPS Administrator

Responsibilities:

• Understanding the overall system requirements and design.
• Creating database objects like tables, views, synonyms, indexes etc.
• Participate in functional specifications, documentation. Coding, design and code reviews, problem
• Fixing, testing, test reports, and provide SW support for Integration
• Writing functions and procedures for Data Analysis
• Provide support of applications, provide assistance to customer, provide resolution of application related issues and provide different access to project owners, user clarification, solutions on user errors.
• Meet service level agreements for all customer issues. Troubleshoot application problems.
• System Verification and post-Release phase Support for Project like Data Requirement, implementation of new patches, Bug fixing.
• Interface with different workgroups including Tier2, support groups, development, operational element SMEs, System Administrators to troubleshoot and resolve application issues
• Optimization of queries and Testing.

Confidential

Technology: PeopleSoft8.0,Oracle8i

Responsibilities:

• Writing Queries, procedures and functions, optimization of queries and testing, fixing the bugs encountered during the testing, Involved in requirement gathering. Support for Projects module like Data Requirement, Giving different access to project owners, user clarification, and solutions on user errors. Meet service level agreements for all customer issues. Troubleshoot application problems. Participate/initiate P1/outage calls. Work on Change management and problem management.