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Support Specialist Resume

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OBJECTIVE:

  • A challenging position in the field of Information Technology while delivering the highest level of integrity and commitment to my work.

TECHNICAL SKILLS:

Programming Languages: - C, C++, Java

Scripting Languages: - Awk, Sed, Perl, JavaScript, HTML, Familiar with - PHP

Database Languages: SQL

Software: - MS Office, Eclipse IDE, SSH Secure Shell, Remedy Ticketing System, Subversion

Operating Systems: - Windows (XP, Vista, 7), UNIX/Linux (Ubuntu, Fedora)

PROFESSIONAL EXPERIENCE:

Confidential

Support Specialist

Responsibilities:

  • Supported medical facilities using Pyxis MedStation ES software
  • Manipulated data using SQL queries
  • Installed software updates
  • Ran reports using MS SQL Server 2008 & 2012

Confidential

I.T. Administrator

Responsibilities:

  • SQL Developer - Implemented changes to database using Oracle SQL
  • Manipulating data using SQL statements on a database
  • Retrieving data from the database using SQL Queries
  • Installation and removal of software

Confidential

Java Application Support Analyst

Responsibilities:

  • Responsible for altering Java web applications that support the mortgage industry
  • Responsible for production support and maintenance of existing software (Bug fixes and enhancements)
  • Communicated with the end users and the department to ensure that the application is meeting the client expectations and the business requirements
  • Analyzed the collected data and monitored its suitability to ensure functioning of web application
  • Java Programmer - Implemented changes to software using Java, JavaScript and HTML while utilizing Eclipse IDE
  • SQL Developer - Implemented changes to database using Oracle SQL and Sybase SQL

Confidential

Computer Programmer

Responsibilities:

  • Responsible for altering Human Resources software used by the Air Force
  • Collaborated with technical team members to integrate back/front end issues
  • Responsible for documenting problems using Remedy Ticketing System
  • Java Programmer - Implemented changes to software using Java, JavaScript and HTML
  • SQL Developer - Implemented changes to database using Oracle SQL

Confidential

Service/Help Desk

Responsibilities:

  • Provided extensive customer service daily to Confidential customers
  • Interface with multiple levels of users, management, and technical staff
  • Escalate calls to next level staff for resolution as necessary

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