Summary

• 8 years of experience in designing, developing and testing on various applications.
• Having 4 years of experience on Salesforce CRM as a administrator and developer, having 4 Years of experience inapplication development using Java technologies, SQL and Oracle Utilities Application Framework OUAF
• Cleared DEV 401 certification
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in SFDC Configurations/Customizations - as Administrator and Developer.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales and Service Clouds.
• Good understanding in CRM business process such as Case Management.
• Good Understanding on Partner portal Partner Relationship Management
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Worked on Chatter implementation and customization using Chatter API.
• Worked on Force.com sites and developed many Custom Application using force.com platform.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard, and Informatica Cloud and have knowledge of integrating Legacy system with Salesforce.
• Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.
• Have exposure in Customer Portal and Self -Service Portal.
• Experienced in developing pages and involving with Jquery.
• Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Have good understanding and knowledge of the functionality of Web Services for SOAP API.
• Experience on translating business process into Custom Objects and creating Look-up relationships and Master-detail relationships.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Changeset migration code and configuration from the Dev sandbox to Production.
• Extensively worked and adapted to various Automation test development projects Functional,UI, Integration Performance tests using OATS JAVA OOPS , UI Functional Testing using QTP Visual Basic , SOAP, SQL
• Developed adaptability to changing requirements, tight deadlines managing team members while working on academic and corporate projects

Technical Skills

Industry Work Experience:

Confidential

Presently working with Customer enrollments process, here customers will be generated from vendors, end user application and sales calling team. We are processing all the customers and segregation according to the customer industry type and region by using approval process assigning to business users and approving the customers. Once customer is activated requested products will be attaching to customers.

Role: Salesforce Developer

• Working with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, and Solutions.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• As an Administrator, Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Defined objects and Field Level Security for different profiles.
• Wrote an Apex Trigger on Contact for cross object field update for reporting purposes.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Performed other administrative tasks such as managing Accounts, Contacts and Cases, setting workflows and approval process for approving new accounts and other business process.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com.

Environment:

SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Confidential. HP Provides hardware, software and services to companies of different sizes. The Case Management System is the development effort to handle the Opportunities, Leads and Cases and related reports to the Hardware services offered.

Role: Salesforce Developer/ Admin

• Understanding Integration scenarios, design to develop Apex/Visualforce according to the business requirements.
• Facilitated data imports/exports, data cleansing, Data categorization and data integrity projects.
• Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
• Moved data from SAP to SFDC using Informatica On-Demand Tool and completed data migration.
• Involved in integrating Salesforce CRM with SAP and ETL for Data Extraction.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Wrote Apex Trigger, Visualforce pages, JavaScript, Web services design and development and donor databases integration for websites.
• Working with Jquery
• Developed and supported Extraction, Transformation and Load process ETL using Informatica.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Developed many Report Types and created various Reports summary reports using the Report Builder according to the need of the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Communicated regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment:

SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Role: SalesforceDeveloper

• New Market Pharmaceuticals are a global specialty biopharmaceutical company that is the manufacturer of pharmaceuticals. New Market develops and provides healthcare in the areas of behavioral health, gastrointestinal conditions, rare diseases, and regenerative medicine for pets. Responsibilities:
• Interacted with users to understand complex business requirements and documented the requirements.
• Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.
• Created productive documents which will be used by rest of the team to have better understanding of the related system Salesforce.com CRM.
• As a part of Administrative tasks Created custom objects, custom Fields, Validation Rules, and formula fields.
• Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.
• Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pull information that is changed since last successful sync run.
• Deploy using Force.com IDE tool, Change sets and Eclipse for sandbox to production environments.
• Developed scripts to load forecast data from salesforce.com.
• Created technical design document and functional design documents as per business requirement.
• Developed integrations to integrate data from Salesforce.com using SFDC APIs.
• Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented various advanced fields like PicklistFields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.

Environment:

SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Role: Salesforce Developer/Admin

Responsibilities:

• Worked based on the Agile Process
• Responsible for Admin activities like customizing custom fields, Page Layouts, Record Types, Workflows.
• Creation of Page layout for custom object as well as standard objects for respected Profiles.
• Configure and Set up relationship between various objects using look up and master detail relation ship
• Experienced in writing Apex classes, batch apex, scheduled apex, triggers and workflows. .
• Creation of Visual Force page and Apex classes.
• Approval Process, Validation Rules, Report Types.
• Responsible for Loading data into salesforce.com using Apex Data Loader, Import Wizard
• Responsible for migrating data from one Sandbox environment to another Sandbox environment using Force.com IDE tool and Change Sets.
• Responsible for writing Test Scripts for various scenarios
• Worked on Apex Triggers and Apex Classes for custom logic.

Environment:

SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, API.

Confidential

Oracle Utilities is Business unit within Oracle which develop various application to handle real-time customer service in Utilities domain. Utilities Product include Customer Care Billing CCB to maintain customer account information and billing cycles, Meter Data Management MDM to store utility usage and generate bills, Mobile Workforce Management MWM and Oracle Real-time Scheduler ORS for handling field activities.

Role: Java Application Developer

• Analyzing Blue Prints and develop External Design Documents for functional requirements.
• Designing Business Objects, Algorithms, Service scripts and Business services using Oracle Utilities Application framework.
• Designing the UI for frontend user interaction with OUAF framework
• Develop Java code and embed it in Algorithms for application logic where native framework does not support.
• Develop Unit test cases for every java class developed.
• Solid understanding on Object Oriented analysis and design.
• Review regression, functional and performance automation testing suite for oracle utilities Mobile Workforce Management, Meter Data Management for test coverage.
• Maintaining the source code using version control tools from Perforce and SVN
• Participate in test scope walkthrough with product architects and designers, identifying and communicating any design issues.
• Designed and developed a framework to test the integration of different Oracle Utilities products MWM, MDM and CCB
• Received best Performance award for displaying critical thinking in Designing and developing framework for Performance testing of MWM V2.1 including mobile automation
• Demonstrated best visualization skills in Developing analytics dashboard reports using OBIEE to provide global overview of project status

Environment:

Eclipse, Java, OUAF, SQL, PLSQL, XML, Linux, Oracle 8i, JDBC, SQL Developer, Oracle Load Test

Confidential

Confidential is digital photo sharing and photo printing, customized photo gifts Service Company by HP. Primary features include unlimited photo storage, cost efficient photo printing, numerous Photo gift ideas and is offered in 20 different languages.

Role: Software Engineer

• Involved in Requirement Analysis, designing, development and testing of the entire eCommerce application
• Performed coding, debugging of Java code, Servlets, JSP and testing in WebLogic Test Environment
• Designed and developed server side applications by using Java Servlets, JSP, Eclipse, and session racking
• Used Model View Controller MVC approach to develop Eclipse
• Coding of JDBC for connecting
• Developing HTML pages including CSS and JavaScript
• Used JavaScript for client side validation
• Development of logic in the conversion of format of reports, generation of reports and PL/SQL coding
• Involved in component testing and system testing
• Training the new resources on development framework and guidelines

Environment:

Eclipse, Java, Oracle 8i, JDBC, SQL Developer, JavaScript, CSS, HTML.