PROFESSIONAL SUMMARY:

• Over 7 years of extensive and progressive experience in IT industry with 4+ years as Salesforce.com CRM developer/admin and Java development.
• Expertize in developing various SFDC implementations covering Sales Cloud, Service Cloud, Chatter, Knowledge One and App-exchange, Call center applications.
• Experience in implementing SFDC development using Apex classes, Triggers, Visual Force pages, Standard Controllers, Force.com IDE, SOQL and SOSL.
• Worked with exceptional handling and displaying custom error messages for effective end user interactive experience using visual force pages.
• Competent in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Master child Relationship, Lookups, Roll-Up Summary, Workflows, Reports, Page Layouts, Dashboards, Tasks and Events.
• Proficient in Data migration and integration using Data Loader.
• Worked on Eclipse IDE with Force.com Plug-in for writing Business logic in Apex programming language.
• Hands full of experience on Batch jobs, Bulk triggers, Future methods and Test Classes.
• Design both Managed and Unmanaged Packages with deprecated annotations to be available for partner Sales force users and other external users.
• Compose case management process, lead conversion and Campaign influence.
• Expert with Substantial Experience in Salesforce Administration, Operational Analytics, Project Management, and Quality Assurance with Emphasis on Process Improvement.
• Experience in Sales force APEX Triggers, Tasks, Custom Objects Creation, Visual Force, S-Controls.
• Proficient in Data Integration and ETL TOOLS from Traditional Applications to Sales Force Using REST/SOAP API, Cast Iron, Informatica On Demand.
• Implement segmentation basis for role based access to customer segments and for executing segmentation tool queries in a timely manner.
• Led the data governance initiative to identify key customer data elements across several touch-points; helped in defining the processes around the creation and maintenance of accurate customer data.
• Adequate experience on Debug Apex scripts using System Log Console and debug Logs to catch Exceptions and execute Governor Limits.
• Competent in salesforce.com - Import wizard, Apex Data Loader, Excel Connector, Vlookup and other integration tools to perform DML operation using CSV files.
• Experience in integrating Salesforce.com with ERP applications like SAP using informatics-on-demand.
• Designed Custom Fields, Validation Rules, Field Dependencies, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Proficiency in Object Oriented Languages like C++, Java, J2EE, JSP, Servlets and other Java technologies.
• Experience in databases such as SQL Server, Oracle and MySQL.

TECHNICALSKILLS:

Apex, Visual force, SOQL, SOSL, Validation rules, Email template, Formula Apex Trigger, Workflow, Approvals, App exchange, Eclipse, Salesforce.com, IDE, Web services, Apex data loader

Programming languages

C, C++, Java, PL/SQL

Web Technologies

Java Script XML, HTML, XHTML

Data Base

SQL Server 2008/05/2000 , My SQL

Operating systems

Windows2007/05/03/XP,UNIX

PROFESSIONAL EXPERIENCE:

Confidential

Northbrook, IL

Salesforce Developer

Responsibilities:

• Designed Visual Force pages, Custom objects, Validation rules, and triggers by using Apex as per Client requirement.
• Hand-On various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Designed and developed the Page layouts, Workflow rules, Tasks, Formula fields, Field Updates, Record Types, Report Types, E-Mails and alerts to track customer related tasks and activities.
• Developed various Tabs, Components and Visual Force Pages and Controllers.
• Created custom controllers implementing complex code for Sales Force, VF pages
• Manage customers with profiles, permission sets, roles, and sharing rules in customer portal.
• Responsible for all the activities related to Data Loader, uploading data in CSV files into Salesforce.com and for checking the correctness of the data.
• Worked on Bulk Triggers, Nested Queries and had written code for Future methods by calling it from triggers.
• Integrated using SOAP based web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.
• Worked in converting Notes Application to force.com applications and also Used the Debug Log and System Log Console to catch exceptions.
• Created batch classes, which can be invoked programmatically at runtime using APEX.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
• Interacted with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business.
• Prepared documentations like Testing Progress, Test coverage and providing status to Project Manager.
• Deployment of code from sandbox to production using Force.com IDE tool.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes, Conga App Extremes and Visual force Pages.

Troy, MI
Salesforce Developer

Responsibilities:

• Created a Visualforce components to customize captions, headers and footers of a Table and to embed a standard list view of an object's records.
• Involved in SFDC application support for end users.
• Worked with exceptional handling and displaying custom error messages for effective end user interactive experience using Visual force pages.
• Worked with Visual force List Controllers to act on a set of records with paging them and iterating them over a list of records.
• Designed links for form processing, place command buttons and create custom messages, implement nested Visual force pages.
• Designed both Managed and Unmanaged Packages with deprecated annotations to be available for partner Sales force users and other external users
• Worked with AJAX toolkit to invoke Apex through anonymous blocks and public web service methods and Proficient in loading data from legacy applications to force.com platform.
• Experience in designing Reusable objects that can used enterprise wide for many applications.
• Used Apex Data-types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries.
• Worked with anonymous blocks that compiled and executed in Force.com IDE, also in integrating Salesforce.com with Google Apps like mails, calendar, docs, and sites.
• Configured Role based Authorization on Object/Field Level.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Worked with methods to insert, update records without redirecting users to create a new Record.
• Implemented Web-to-Case entry and manual case entry for entering customer’s cases.
• Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
• Associate in various activities of the project, like analysing and gathering the information, documenting the functional and non-functional requirements.

Environment: Salesforce.com CRM Application Platform, Apex Language, Visual Force, S-Controls, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Atlanta, GA
Salesforce Developer/Admin

Responsibilities:

• Developed and supported customer support portal to support eservices, CRM Customer Support.
• Worked with Agile and Scrum methodologies.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Maintenance of data entry standards & data integrity process.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Developed and deployed ad hoc Salesforce.com reports and dashboards.
• Created Workflow Rules, Approval Process, Validation Rules and Manage page layouts, fields, and system interface/capabilities.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects - comma separated values (CSV) files.
• Used the sandbox for testing and deployed it to production.
• Also worked in integrating force.com application on mobile platform like iphone, blackberry and Android.
• Wrote code for Future methods by calling it from triggers.
• Wrote batch classes, which can be invoked programmatically at runtime using APEX.

Environment: Force.com IDE, Custom objects, Triggers, Batch Jobs, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, SQL Server 2008, Workflow & Approvals, Apex Classes and Visualforce.

Hercules, CA
Salesforce Developer/Admin

Responsibilities:

• Customized Profiles and created custom fields.
• Worked with standard objects, business processes and field-level security.
• Developed Apex triggers for avoiding duplication of Leads from various resource
• Created/Modified Dependent Pick lists, Lookup Fields, Formula Fields.
• Roll-up Summary Fields, Page Layouts and Record Types.
• Installed /Uninstalled packages from AppExchange.
• Designed and developed User Interfaces for Salesforce.com users as per requirements.
• Used workflows to govern data flow across various objects.
• Configured Identity Confirmation and Login Restrictions.
• Worked with Salesforce.com technical support to sort out the technical challenges.
• Used Sandbox mode for testing and migrated the code to the production instance in installments.
• Developed Visual Force pages with JavaScript and Apex classes.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Experienced in using AJAX based solutions to refresh the drop downs on the webpage depending on user choice.
• Performed code review and unit tested the application.
• Used Java Persistence API (JPA) for managing relational data mapping.

Environment: Salesforce.com, Visual force, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflows, Rules, Data loader, SOQL, SOSL, Apex, Java Scripts.

India

Responsibilities:

• Installed Eclipse, Apache Tomcat server and integrated it with SQL to have integrated development environment
• Extensively worked on the UI using HTML, JSP, CSS and JavaScript.
• Used Hibernate to map java classes to corresponding data in database.
• Wrote SQL queries to retrieve information from database.
• Designed AJAX based solution to refresh the drop downs on the webpage depending on user choice.
• Developed in-house project “Employee Search Portal” in Spring framework, used hibernate to access backend (SQL), used AJAX to display dynamic data on web pages.
• Created SQL queries to retrieve data from database, Created web services.
• Created a knowledge document on Web services.
• Successfully published in Infosys KSHOP (Knowledge Sharing Portal) and was well received.
• Created unit test plans, integration test plans and executed them.
• Involved in project Audits and participated in team meetings effectively.

Environment: Java, J2EE (JSP, Java beans, DAO), Eclipse, Apache Tomcat Server, SQL, Spring, Hibernate, JSP, Servlets, JavaBeans, XHTML/DHTML, LDAP, Java Script, Web services.

India
Java Developer

Responsibilities:

• Developed the Entire application using Eclipse.
• Design and development of application using Java, J2EE, Struts2, Hibernate & XML.
• Designed and developed user interfaces using Velocity, HTML and CSS.
• Used Hibernate framework for the backend persistence.
• Developed SOAP web services using Apache CXF and Axis2 framework and deployed on Tomcat.
• Developed JAX-WS web services and deployed on Web sphere Application Server.
• Migrated web service applications from Tomcat to Web sphere Application Server.
• Extensively used the LOG4j to log regular Debug and Exception statements.
• Worked as a Team to identify bugs in application.

Environment: Java, J2EE, Servlets, Velocity, HTML, Java Script, Oracle 9i, Hibernate, XML, Maven, AJAX, Struts2, Eclipse, IBM Web sphere, JBoss, CSS, UML, CVS, HQL, xdoclet.