SUMMARY:  

• Over 8+ years of experience in IT with design, development, deployment and maintenance of Web/Client - Server applications and middleware application using JAVA/J2EE related technologies.
• Over 5+ years of expertise experience in Salesforce.com, Configuration and Support of Salesforce CRM application.
• Implemented various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to organization requirements
• Proficient in creating administrative tasks like Profiles, Roles, Users, Permission sets Tasks and actions, Dashboards, Reports, and Validation rules.
• Implementation and Integration experience using Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules including Custom Reports, Report Folders, and Report extractions to various formats as per Client & Application Requirements.
• Experience in sales cloud and service cloud functionalities.
• Extensive experience in Salesforce.com setup, configuration, customization, administration, integration, and data migration tools like Apex Data Loader.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the organization.
• Deployed Customization from Sandbox to production Environment by creating Change Sets.
• Experience in creating Web-to-Case, Email-to-Case to generate new Cases.
• Experience in generating custom reports in tabular, summary and matrix formats and created custom dashboards using various dashboard components like charts, tables, metric, gauges and also implemented the dynamic dashboards.
• Experience in creating or modifying the apex triggers, apex classes, visual force pages, visual force components, Custom settings, custom labels etc.
• Experience in integrating and working with the salesforce AppExchange applications.
• Experience in performing large and small-scale data migration using Migration Tool
• Apex Data Loader and experience in data migration from traditional applications using data import/export wizard.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Built reusable UI/UX components with lightning component framework.
• Strong experience with source control tools Git, Bit bucket, Source tree, built salesforce code from the repository.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Good development experience with Apex language, Apex Scheduler, Batch Apex & Apex Web Service, Visual Force (Page, Component & Controllers).
• Good understanding of Software Development Life Cycle (SDLC), Agile Methodology with expertise in Requirement gathering, Analysis, Designing, Development and Testing
• Good interpersonal and communication skills, focused, self-motivated, team oriented. Excellent experience working at various levels of organization with ability to adapt quickly and learn
• Energetic team player with multi-tasking capabilities, completed the projects on time and delivered outstanding services to the clients.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.

TECHNICAL SKILLS:

Salesforce.com:  Salesforce CRM, Objects, Workflows, Approvals, Formulas, Automation, Validation Rules, Relationships, Page Layouts, Email Templates, Roles & Profiles, Reports & Dashboards, Salesforce Lightning Design System (SLDS), Case Management, Pardot, Security and Sharing rules, AppExchange, Apex DataLoader, Salesforce Sandbox configuration, Force.com.

Salesforce Technologies:  Apex Classes, Apex Triggers, SOQL, SOSL, Visual force Pages / Components, Design of Custom Applications, Workflows and Approval processes, Reports and Dashboards.

Salesforce Tools:  Sales cloud, Service cloud, Force.com Explorer, Apex Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox and Production).

Languages:  C,CPP,J2SE,J2EE,AJAX,JQUERY

Methodologies and Tools:  Agile, Waterfall, SDLC, Visual force, UML CASE Tools, MS Visio, and MS Project.

Database Tools:  Business Intelligence, SQL Server 2012, SQL.

Operating System:  Windows XP/ Windows 7/ Vista, MAC OS, Linux

Web Designing:  HTML,CSS,XML

PROFESSIONAL EXPERIENCE

Confidential, MD

Sr. Salesforce Administrator/ Developer

RESPONSIBILITIES:

• The work consists of several new data integrations and customizations are done to B2B Salesforce.com. Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and Visual Force.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upset, export operations on millions of records.
• Created the Configuration Workbook and Deployment Checklist and updated the same based on subsequent releases based on the organizational needs.
• Prepared the Data Modeling Design.
• Involved in the training sessions to the internal business users to use the application and develop their own custom report.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Developed Visual Force Pages to customize the view and functionality of the Knowledge Articles.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Created and maintained User Roles, Security, and Profiles that was required for the Sales force Knowledge implementation.
• Implemented and Consumed Knowledge Base Dashboards Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Involved in the creation of Knowledge Content, Format and Delivery Methods.
• Managed and implements customization requests by Business Users, including creating workflow triggers, workflow alerts, and automated email response.
• Performs new release evaluations with Business Owner & manages new functionality roll-outs.
• Identified and resolved problems which may impact projects by monitoring progress and project status.
• Escalates important issues to the attention of the department head so that decisions can be made promptly.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading,

Confidential: San Francisco, CA

Sr. Salesforce Developer

Responsibilities:

• Performed the detailed analysis of functional and technical requirements designed & deployed the custom objects.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Conducted feasibility study, gap analysis and provided recommendations to implement Salesforce CRM compared to Onyx, and Siebel CRM on Demand.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the Visualforce pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used field level security along with page layouts to manage access to certain fields.
• Introduce Salesforce Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Responsible for setting up web service integrations.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System(SLDS).
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specification.

Environment: Salesforce CRM, Apex Language, Service cloud, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Salesforce Lightning Design Components (SLDC), GIT and JIRA, Integration, Eclipse IDE, sugar CRM, Plug-in, HTML5, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP, UI, Eclipse, Oracle, SOQL, SQL SharePoint

Confidential, Bloomington, IL

Salesforce Developer,

Responsibilities:

• Worked with Standard Objects like Accounts, Contacts, Reports and dashboards.
• Created and configured Custom Objects like shipping vendor, companies and created record types according to the requirement.
• Incorporated different Page Layouts based on the record type selected.
• Used Picklists, Dependent Pick lists, Record Types to enforce data quality.
• Created APEX Classes and Triggers for implementing the Complex Business Logic that involves multiple Objects.
• Designed and deployed the custom objects, Custom tabs, Visual Force Pages, Controller Extensions, Validation Rules, Workflow Rules, Auto-Response Rules, Page Layouts, to suit to the needs of the application.
• Implemented a direct interface from its Web site, so that when a customer files a report, it automatically turns into a support case in Salesforce.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Used Field level Security along with page layouts to manage access to certain fields.
• Experience in generating PDF’s with Salesforce data using Visual Force Pages.
• Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.
• Worked with Dynamic Apex to access S Objects and Field information, execute dynamic SOQL, SOSL queries.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and deployed Several Standard and Custom Reports using salesforce.com platform.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDE.

Environment: Salesforce.com platform, Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, Eclipse IDE Plugin, Data Loader.

Confidential

Jr. Salesforce Developer

Responsibilities:

• Interacted with various business team members, perform detailed analysis of business and technical requirements and designed the solution .
• Implemented Public site, Customer Portal, Apex Controllers, Apex Triggers and Visualforce pages.
• Designed various profiles and permission sets for Business Admins, Innovators and users.
• Implemented Object and field level security to hide critical information on the profile users.
• Developed various Custom Objects, Tabs, validation rules on the objects and tabs, Components and Visual Force Pages.
• Implemented Standard Approval processes and Email Services
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Involved in the data migration activities for migrating the ideas from external system to Salesforce.com using Data loader
• Created Batch Apex & schedule class to implement Idea, Vote, Comment Count jobs.
• Develop test classes to cover the code coverage of controller classes, trigger.
• Release management - Executing new functionality roll-outs, Validate and check the quality of deployable and prepare change sets for testing and final deployment

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Web Services, Eclipse IDE Plug-in

Confidential

Java Developer

Responsibilities:

• Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
• Designed application with UML (Unified Modeling Language).
• Developed application based on SDLC (Software Development Life Cycle).
• Developed complete Web tier of the application with struts framework.
• Developed Session Façade with Stateless Session bean.
• Actively involved in configuring the Application Server and deployed all the modules like Web modules and Business modules.
• Created user-friendly GUI interface and Web pages using HTML, JSP.
• Developed the Front-End JSP and HTML.
• Developed JSP's and Servlets to interact with Data Base.
• Extensively used JavaScript for client side validations.
• Used XML parsers to parse and fetch information from XML templates.
• Performed Unit Testing of all Modules.

Environment: Java, J2EE, JSP, Servlet, JDBC, SQL, JavaScript, HTML, Struts, CSS, Oracle, XML, Tomcat.