SUMMARY

• 16 years of professional IT experience with 6 years in Salesforce .com CRM using Visual Salesforce, Apex and Java Technologies as Developer and administrator.
• Proficient in Analysis, Design, Development, Administration, Configuration, Implementation and support of Confidential CRM.
• Hands - on, in-depth experience with Apex, Visual Confidential, SOQL/SOSL and Confidential .com IDE
• Oversaw Administration, Configuration, Implementation and Support of Confidential CRM.
• Implemented security and sharing rules at object, field, and record level for different users of various departments. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts.
• Hands-on, in-depth experience with Apex, Visual Confidential, SOQL/SOSL and Confidential .com IDE
• Designed and developed Visualforce Pages for custom User Interface development.
• Experienced in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements.
• Skilled at working with Eclipse IDE with Confidential .com Plug-in for writing business logic in Apex programming language.
• Built custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to converting formats, Visual Confidential Pages, Dashboards and various other components as per the client and application requirements.
• Debugged and resolved Confidential .com system-related issues.
• Solid experience in Integration of third party applications with Confidential using SOAP, REST web services API.
• Proficient in Data Migration from Traditional Applications to Confidential using Import Wizard and Data Loader Utility
• Experience in working with web technologies like JavaScript, HTML, CSS and AJAX.
• Effective Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent communication and problem solving skills.
• Experience in Agile and Waterfall methodologies.

TECHNICAL SKILLS

Salesforce Technologies: Confidential SFA, Apex Language, Apex, Confidential CRM,Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Salesforce Pages/ Components, Formula Fields, S Controls, Workflow & Approvals,Metadata, Bulk, SOAP, REST API

Programming Web and Graphics: C++, Java, Java Script, HTML, CSS, XML, AJAX

Programming Methodology: Object Oriented Programming, Services Oriented Architecture

PROFESSIONAL EXPERIENCE

Senior SalesforceDeveloper 

• Administered users in Confidential .com with focus on setting up profiles, roles, and teams
• Managed enhancement and issue logs, and participated in executing necessary development to address requests.
• Generated different Reports and Dashboards for different customers.
• Managed Sandbox environment and deployment.
• Created and managed workflow rules, data validation.
• Designed and deployed the Custom objects, Custom Fields, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, SOQL queries, Visual Confidential Pages to suit business needs
• Customized page layouts for Contacts and Accounts depending upon user Roles and Profiles.
• Implemented the requirements through Apex Triggers, Classes, Custom Controllers and Visual Confidential Pages on Confidential .com platform using Confidential .com IDE.
• Management of mass imports and exports of data using Data Loader.

Environment: Saleforce.com platform, Confidential .com Sites, Apex, Single Sign On, Visual Confidential (Pages, Component & Controllers), Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Big Machines, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, Sandbox data loading, SF Explorer and Confidential .com IDE Plug-in Eclipse, RDBMS, Data Structures, Database Schema

Confidential

SalesforceDeveloper 

• Involved in Confidential .com Application Setup activities and customized the apps to match the functional needs of the organization
• Design and develop SFA based Application on Confidential .com Platform in Confidential .com environment with Apex programming language at backend and Visual- Confidential pages as user interface
• Authored Technical Design Documents based on business requirements
• Implement the requirements on Confidential .com platform and Confidential .com IDE Plug-in using Eclipse
• Work with various Confidential .com objects like Accounts, Contacts, Reports and Dashboards
• Develop various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Confidential Pages
• Build page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Create workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic
• Setup templates, approval processes, approval page layouts and defined approval actions on them to automate the processes

Environment: Confidential .com, Eclipse IDE, Confidential .com Sandbox, Import Wizard, Apex, JavaScript, Sharing Rules, Workflows, Email Updates, Confidential .com Sites, Visual Confidential (Pages, Component & Controllers), HTML,Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, SOQL, SOSL, Custom Tabs, Email Services, Security Controls, SF Explorer and Confidential .com IDE Plug-in Eclipse.

Confidential

Salesforce Developer 

• Closely worked with Confidential .com consultants while implementing the solutions for the needs of the organization.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Confidential Pages, Apex classes to suit to the needs of the application.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business user groups and business centers.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Designed and developed workflow rules, validation rules, and customizations within Sales Confidential .
• Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.

Environment: Confidential .com CRM Application Platform, Apex Language, Visual Confidential, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment, REST API, SOAP, Metadata, Bulk transactions, security controls.

Technical Lead 

• Responsible for development, Implementation, End to End testing and maintenance of pricing and costing systems.
• Meetings with the product team to discuss on converting business requirements to functional requirements.
• Analysis, design, implementation and unit testing of the assigned projects.
• Fixing of defects raised during certification testing.
• Lead root cause analysis meetings and updates to best practices/coding standards accordingly.
• Task assignment and review of deliverables and project artifacts.
• Coordination between onshore and offshore associates.
• Tracking of project tasks and status reporting to Management
• Review and adopt suitable technologies and best practices for the project.
• Training and Mentoring of the resources.
• Manage Knowledge Transfer Process within the team.
• Coordinating with release management team in setting up the development, Integration, and Certification environments.

Environment: C, C++, Java, SQL, Shell Scripting

Senior Developer 

• Responsible for development, Implementation, End to End testing and maintenance of Interconnect Mediated Access system that allows other service providers to provide local service in 14 states (where Qwest is a local service provider) by providing access to its infrastructure in order to be compliant with the Telecommunications act of Confidential .
• Meetings with the product team to discuss on converting business requirements to functional requirements.
• Estimation, Preparation of high level design, review of low level design, implementation and unit/integration testing.
• Fixing of defects raised during certification testing.
• Lead root cause analysis meetings and updates to best practices/coding standards accordingly.
• Participation in status review meetings.

Environment: C, C++, SQL, Shell Scripting

Developer 

• Development of new features as well as fixing production defects.
• Preparation of low level design, implementation and unit/integration testing.
• Fixing of defects raised during certification testing.
• Participation in root cause analysis meetings and updates to best practices/coding standards accordingly.
• Participation in status review meetings.

Environment: C, C++, SQL, Shell Scripting

Developer 

• Preparation of low level design, implementation and unit/integration testing.
• Fixing of defects raised during certification testing.
• Participation in root cause analysis meetings.

Environment: COBOL, REXX, JCL, DB2 DB, IMS DB