SUMMARY:

• Overall 8 years of professional IT experience and 6+ years of experience in Salesforce.com CRM platform using Visual force, Apex and Java Technologies as Developer and administrator.
• Strong experience with Salesforce.com CRM full implementation, migration of Sales, Marketing, Service clouds, Communities and Force.com platform.
• Experienced in Agile Scrum methodologies.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Hands on experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Page layouts.
• Good experience in establishing relationships based on business use cases using salesforce relationships Master - Detail, Lookup and Many-to-Many (Junction Object) between objects.
• Strong experience in creating Custom Apps, Custom Objects, Fields, Buttons, creating Sharing Rules, Page Layouts, Search Layouts, Record Types and Related List.
• Proficient in SFDC administrative tasks like managing Users, Roles, Profiles, Permission Sets, Validation rules, Workflows, Approvals, Data migration and Deployments.
• Hands on experience in creating Formula Fields, Rollup Summary Fields, Validation Rules, Workflow Rules, and Approval Process.
• Implemented Lead Management (Web-to-Lead, assignment, auto-response rules) and Case Management (assignment, escalation, auto-response rules and Email-to-Case).
• Hands on experience in creating Report Types, Reports, Dashboards and Scheduling Report Runs.
• Experience in preparing and executing Test Plan and Test Cases.
• Experience in salesforce.com querying using SOQL and SOSL using Force.com explorer.
• Support of sales force CRM and sales force SFA applications based on Apex Language and leveraging Force.com Platform world’s first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Mastered in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML and other Integration Tools.
• Experience in Integrating App Exchange Applications with Sales Force, Mass E-Mail Management, Application management using Force.com Plug-in &Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP).
• Hands on experience in Administration setup like manage Users, Security Controls and Data Management.
• Very good in implementing Design Patterns and File Handling for Application Development
• Experience in Oracle, SQL and PL/SQL programming.
• Highly intuitive, hardworking, motivated and easily adaptable to challenging environments.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Triggers, Apex classes, SOQL, SOSL, Apex custom controllers and extensions, Apex web services, Visual force pages, Sales force customizations(Approval, dashboards, layouts, validation, formulafields).

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Databases: Microsoft SQL Server 2000/2005/2008

Web Application: XML, HTML, CSS, JavaScript, JQuery.

Web Design Tools: Visual Studio 2008/2005/2003 ,SQL Query Analyzer, Adobe Photoshop, Dreamweaver, MS Office.

Languages: Apex, C, C++, Java, SQL, HTML, XML, CSS

Testing Tools: Bug Tracing QTP, Load runner,Force.com IDE, Data Loader, Informatica, Microsoft SQL Server

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux,Unix.

PROFESSIONAL EXPERIENCE:

Senior Sales force Consultant

Confidential, Phoenix, AZ

Responsibilities:

• Worked on Setting up the business users access so they can login to Sales force using SSO (Single Sign On), Siteminder.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Implemented the Web-to-Lead functionality for the Marketing Campaign.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports. Implemented/Implementing Security Settings and configured profiles and permission sets.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Configured security settings by working on Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing members.
• Designed & deployed Custom tabs, validation rules, Approval Processes & Auto-Response Rules for automating business logic.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Developed workflows and approval processes for various policy managements.
• Constructed Role based Authorization on Object/Field Level.
• Created rule based automated workflows.
• Created different email templates and inbound emails using Visual force for the clients and customers.
• Development and integration for policy Report Customization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Sales force team.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Coordinated work assignments with developers and Administrators throughout the product development life cycle.
• Created new custom objects, S-controls and apex class to enhance the functionality of custom objects.
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing data and call activity.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented Agile Methodologies, with continuous builds and controlling iterative and incremental projects. Used Rally.rallydev.com to update the status of daily tasks with respect to each Sprint.
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows

Senior Sales force Consultant

Confidential, Houston, TX

Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Implemented Agile Methodologies, Confidential .e. Test Driven Development (TDD) with continuous builds and controlling iterative and incremental projects.
• Developed custom UI using CSS, HTML, Visual force components and used JQuery, Java Script for front-end validation.
• Used Salesforce
• Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used series of Ant Scripts to commit and pull files from github.
• Responsible for setting up web service integrations.
• Implemented Inside sales telephonic plug-in application implementation.
• Data Migration legacy to your Salesforce org like Accounts, Contacts, Leads, Opportunities, Products, Documents, and Attachments - not limited to standard Salesforce uploads .
• Proactively created Apex Triggers and Apex classes and also developed and manage complex workflows, approvals, assignment rules and system triggers.
• Designing UI screens and file transition process flow.
• Defining/designing SOAP web services to interact with BIG credit check and On Base.
• Creating custom objects, Apex classes, visual force pages, controllers and extensions, triggers, workflows, validation rules etc.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Involved in Administrative work, created and maintained Users, Roles and Profiles.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed User Interface using Visual Force, APEX controllers and Force.com IDE.
• Efficiently worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases & Opportunities, and Products.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Developed Various Visual Force pages as per organization requirements.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers & Apex Triggers to develop custom business logic.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Designed different Communication templates. Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Performed various testing including Regression, integration, System Testing.
• Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Developed complex workflows and approval processes for automating business logic.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Salesforce Developer/Administrator

Confidential, Saint Cloud, MN

Responsibilities:

• Created various custom objects as per requirement.
• Worked on various standard Objects like Accounts, Case, and Contact.
• Created Security settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Created User Roles and Profiles, Security controls and shared settings.
• Worked on various standard Objects like Accounts, Case, Contact
• Implemented field level security, Profile and audit trail setup.
• Customized several Workflows, validation rules, Triggers, Apex classes.
• Deploy SFDC package from one organization to other organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used data loader for importing and exporting bulk records.
• Customized email templates and used different error handling techniques to handle the data and send emails depending on the requirement.
• Sophisticated analysis of customer data can be done with conventional reporting tools that go beyond native Salesforce.com reporting, including complex statistical and trending analysis.
• Freedom to use any reporting or Business Intelligence products.
• Improves reliability and performance of reporting enables analytics and exception reporting.
• Created lead foams, campaigns to lead foams, assigning task and managing work flows.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Individually worked on creating and implementing the Web-TO-Case functionality to solve and track customer issues.
• Importing and exporting large volume of data using Data Loader.
• Created Custom dashboards displaying real time metrics including forecasts, revenue etc.
• Developed and Customized User interface in Salesforce.com using Visual force, Apex controllers and Force.com IDE.
• Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives.
• Designed & deployed Custom tabs, validation rules, Approval Processes & Auto-Response Rules for automating business logic.
• Configured Profiled-based IP address restrictions, Organization-wide IP address restrictions and Profile-based login hour restrictions.
• Managed tasks like unlocking/resetting passwords, modifying data and created ad hoc reports.
• Maintained language settings and advanced currency management.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP

Salesforce Administrator/Developer

Confidential, Newark, NJ

Responsibilities:

• Designed and implemented visual force pages for different needs in the function.
• Created different forms of reports to better utilize sales force.
• Worked on creating lead forms, custom tabs, managing work flow and assigning tasks based on the user requirements.
• Experienced on working with apex on force.com and creating triggers and apex classes.
• Used standard controllers, custom controllers and extension controllers.
• Created lead foams, campaigns to lead foams, assigning task and managing work flows.
• Developed triggers and apex classes using apex test classes with minimum code coverage.
• Responsible for dealing with user issues like resetting or modifying the data.
• Implemented user profiles and security setting.
• Worked on data migration using data loader from excel sheets.
• Responsible for querying sales force tables using SOQL and SOSL.
• Created different templates in visual force and HTML.
• As SFDC administrator interacted with various business areas to gather requirements and develop data model to suit complex business needs.
• Designed various HTML Email templates for Auto-Response to customers
• Developed a web-to-lead functionality to Citibank.com site which directs leads to Salesforce CRM.
• Supported the data migration activities for migration of data from various business sources with the support of salesforce.com.
• Created the workflows and for automated lead routing lead escalation, alerts and custom coaching plans.
• Implemented different levels of security to hide the important information from the users.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.
• Worked on Encryption of custom fields with the help of master encryption key to encrypt the data.
• Developed project in agile environment and played role of Scrum Master.
• Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.

Environment: Salesforce.com CRM, Apex, Visualforce, IBM Cast Iron,, Sales, Service cloud, Communities, Workflows, Approval Process, Sandbox, Dataloader, JavaScript, JQuery, CSS, HTML, XML, AJAX, Force.com plug-in for Eclipse IDE, Windows

Java Developer

Confidential

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML.
• Created SQL queries and Stored Procedures for CRUD operations on database.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server.
• Testing and debugging the project for proper functionality and documenting modules.
• Used Ajax in one of the modules to do asynchronous changes to the pages.
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface.
• Developed client request validations and processing using JavaScript.
• Involved in writing the Stateless Session Beans.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Solely responsible for writing the automation tool in java for manipulating the dates.
• Used JSTL in struts based JSPs.
• Developed front-end form validations using JavaScript.
• Used VSS for version control management.
• Developed Session and Entity Beans to implement business functionality.
• Used Application Assembly Tool for generating War and Ear files and for deployment to the Application servers.
• Worked on XML conversions and validations.
• All java components are ported into Web logic Application server running on Linux.
• Also ported on Windows NT/IIS server with Servlet Exec 3.1 as JSP Engine.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Eclipse, hibernate.

Software Developer

Confidential

Responsibilities:

• Involved in designing the application in various design patterns were used in the design of the application.
• Designed the application page flow using struts actions and forms.
• Developed user interfaces (UI) of the application using HTML, CSS and JavaScript.
• Developed the application using Hibernate, HTML, and JavaScript.
• Designed the Hibernate mapping for the application entities.
• Extensively used XSL to style XML data.
• Responsible in writing the interface to the sourcing and inventory application. The data exchange was done using XML.
• Wrote stored procedures and functions on Oracle.
• Used AJAX for the development of the application.

Environment: Java 6.0, Java Script, HTML, eclipse, XML, Oracle, Ajax and Apache Tomcat.