Architect Resume

SUMMARY:

Overall 10+ Years of Information Technology experice and 8 years in IBM Sterling suite of Products
Strong domain expertise in Supply Chain Management / Logistics
Worked in diversified Industry verticals from Confidential Manufacturing to Trading & Distribution
Proficient in Requirements Gathering, providing approaches, prepare/present Business feasible Solutions.
Project expertise in Application and Mobile Solutions in the space of Supply Chain, Logistics (Sourcing & Procurement, Freight Forwarding, Transportation, Haulage and Warehouse Management Systems)
Implementation / Support experience in Products - Proprietary OMS/WMS (TAKE WMS), Sterling OMS/WMS, Manhattan's ILS.Net (WMS), OMS (SCALE)
Has excellent Application Managed Services experience and Solution Practice track record

TECHNICAL SKILLS:

Sterling Distributed Order Management (DOM) Version 8.0, 8.5, 9.x, Sterling Warehouse Management System Version 7x, 8x
Manhattan Warehouse Management System Version 2003, Manhattan OMS (SCALE) Version 2014.
Software Development Life Cycle, IT Service Management
Exposure to technologies Java, HTML, XML, XSL and databases like Oracle, SQL Server
Experience in Service Management Tools like HP Service Desk, Serice Now and opensource tools like Jira, Bugzilla, iSupport

PROFESSIONAL EXPERIENCE:

Confidential

Architect

Responsibilities:

To understand client’s functional requirement on OMS Implementation, Call Center Application & Store applications
Understand the end-to-end landscape of Solution Design and Delivery
Troubleshoot the Incidents raised by Application Users’ on complex situations
Guide the team in resolving day-to-day Incident Tickets raised in Ticketing tool
Identify Workaround, Data Fix for the critical issues like Store Invoice Failures, Sourcing Logics, Shipment Stuck, Message Posting to external systems, etc
Guiding the team in Queue Monitoring, Error Handling, Pro-active exception handling
Business communication with Users on various issues, setting up Processes, Managing Escalations
Discussion with Enterprise Architects for solution designing for Bug Fixes
Providing solution ideas for Change Requests
Managing the Application Support and Preparation of Weekly Dashboards

Confidential

Practice Lead

Responsibilities:

Confidential

Consultant

Responsibilities:

Confidential

Project Lead

Responsibilities:

Confidential

Support Member / Lead

Responsibilities:

Confidential

Consultant

Responsibilities:

Confidential

Consultant

Responsibilities:

Confidential

Business Analyst

Responsibilities: