SUMMARY:

• 11 years of overall IT experience, including 10+ years of experience as Pega System Architect and around 1+ year in JAVA/J2EE application development.
• Experienced in developing Work Flows and Business Process Management using Pega Rules Process Commander (PRPC).
• Proficient in Pega Methodology implementation cycle, including business process modeling, tool installation, development, testing, and deployment.
• As a core team member I have involved in many areas of PRPC which include Flows, Flow actions, Harnesses, Sections, HTML, Correspondence rules, Activities, List views, Summary views, Declarative rules, Integration Services.
• Worked on localization and system performance by analyzing alert logs and DB traces.
• Developed optimized activities for agents, worked on SLA processing and extensively worked on file listener process to interact with external systems to automate business processes.
• Used PEGACALL which provide Computer Telephony Integration (CTI) to improve contact center applications.
• Implemented SOAP services to process inbound requests from the server.
• Experienced in RDBMS technologies like Oracle SQL, PL/SQL and MS - SQL.
• Experienced in creating System Requirements using object oriented analysis and design, Business Process Modeling and Data Modeling.
• Provided hands-on technical governance on all aspects of production support and maintenance.
• Good knowledge on CPM(Customer Process Management), and PCF(Product Configuration Framework)
• frameworks
• Good experience on SMA (system management application) in configuring Listeners, Agents and Cache
• Management.
• Experience in working with the Pega Process API’s and Engine API’s OOTB features.
• Good Experience in Agile methodology of development.

TECHNICAL SKILLS:

Technical Skills:  Pega Rules Process Commander V5.5, V5.4, V5.3, V5.1.V6.1.V7.1,File Listener, SOAP Services, MQ Listener, SQL and SOAP Connectors, Class Design, Security and Interface,Smart Dispute, Smart Investigate, Struts, spring,RUP, Waterfall, Six Sigma, CMM, SCRUM, Agile.

Programming Languages:  T-SQL, C, Core JAVA, J2EE, JSP, VB script, Perl, Visual Studio2005/2008/R2, XML, HTML, Unix Shell Scripting, JDBC

Databases: MS SQL Server, MySQL, DB2, Oracle

PROFESSIONAL EXPERIENCE:

Senior PEGA System Architech

Confidential

Responsibilities:

• Design and development of flows on Last Employer & Last Employment.Improve the usability of the UI Benefits System for current internal users.
• Improve the agility of application development and maintenance.
• Experience and better understanding of migration process and security features.Understanding of branding wizard.
• Extensively communicated with business analysts and explained the scenarios from business perspective rather than as a developer perspective.
• Involved in the peer reviews between the business lead and the application relevant SME's personal to design flows to convey the business information apparent to the user cases.
• Implemented the application based hierarchal Class and Data structures relying on Pega practiced Guardrails.
• Defined Activities, Properties, Decision rules, Declarative rules,Validation rules, When condition, Process Flow and HTML Stream property rules.
• Worked on Integration rules like Rule-Connect-SQL to perform query operations on the external databases.
• Developed Data tables and worked with Pega database.Created Service rules like Service-SOAP for implementing Web servicecalls to PRPC and sending back the response.
• Expertise in troubleshooting and performance tuning of the applications using PRPC tools like Clipboard, Rules Inspector, Tracer,DB Trace, Log Analyzer and PAL respectively.
• Involved in Creation of validation rules to implement business logic validation.
• Experienced in working with the QA Testing Team creating Test Plans and Test Cases.
• Experience in mentoring team members with PRPC flows and activities and updating them with the enhancement Change Requests (CR's) implemented within the project as requested by the business users.
• Involved extensively on the migration and deployment of the application rules from development to QA, UAT and Production environments.

Senior PEGA System Architech

Confidential,Madison

Responsibilities:

• Responsible for working with the clients to analyze requirements, identify gaps and coordinating with
• Business Units.
• Involved in Designing High Level Class structure, Workflows and Rule sets in Pega PRPC.
• Performed various integrations with external systems by coordinating with the external team members
• and using the pegaConnectors and Services for both the Document Generation and Bankruptcy Project.
• Good Exposure with the Pega CPM Non Interaction Portals.
• Developed the Activities which implement the Core Business Logic following the pega guardrails.
• Used the performance measurement tools like Profiler, PAL, SMA, Alerts, and Preflight.
• Implemented dynamic decision making solutions using Decision Tables, Map Value, Decision Tree
• rules.
• Implemented the pegaBuild for change approach by exposing various tables to the business and
• implementing appropriate security mechanisms.
• Involved in rule set and collisions management between two applications in the same environment.
• Implemented the various security mechanisms creating Access Groups, Access Roles, Privileges,
• Access of Role to Object rules.
• Development of various Change Requests and Defects as per requirement.
• Experienced in Rule set Management and Deployment.
• Experienced in working with the QA Testing Team creating Test Plans and Test Cases.
• Experienced in Distributed Application development using JAVA with JSP, JAVASCRIPT.

PEGA System Architech / Developer

Confidential, Brookfield

Responsibilities:

• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Developed Rules for Validation and Integration rules pertained to Rule-Connect- and Rule-Service.
• Designed Workflows and implemented the requirements following the Use Case documents and Pega Guardrails.
• Performed peer code reviews and followed Pega Guardrails.
• Created flow actions, html rules based on the business requirement.
• Participated in the requirements gathering and analysis with the business users.
• Had Troubleshoot technical problems and conducted analyses for efficient program/application solutions which support client business processes and functional requirements.
• Involved in optimizing and refactoring the code for better performance and ease of maintainability.
• Experienced in working with the QA Testing Team creating Test Plans and Test Cases.
• Experience in mentoring team members with PRPC flows and activities and updating them with the enhancement Change Requests (CR's)implemented within the project as requested by the business users.
• Involved extensively on the migration and deployment of the application rules from development to QA, UAT and Production

Pega Developer

Confidential

Responsibilities:

• Extensively communicated with business analysts and explained the scenarios from business perspective rather than as a developer perspective.
• Involved in the peer reviews between the business lead and the application relevant SME's personal to design flows to convey the business information apparent to the user cases.
• Implemented the application based hierarchal Class and Data structures relying on Pega practiced Guardrails.
• Defined Activities, Properties, Decision rules, Declarative rules,Validation rules, When condition, Process Flow and HTML Stream property rules.
• Worked on Integration rules like Rule-Connect-SQL to perform query operations on the external databases. Developed Data tables and worked with Pega database.
• Created Service rules like Service-SOAP for implementing Web service calls to PRPC and sending back the response.
• Expertise in troubleshooting and performance tuning of the applications using PRPC tools like Clipboard, Rules Inspector, Tracer,
• DB Trace, Log Analyzer and PAL respectively.
• Involved in Creation of validation rules to implement business logic validation.

PEGA Developer

Confidential

Responsibilities:

• Conducted non-routine maintenance activities and guided lower-level teammates.
• Designed and developed complex CRM application interfaces with Mainframe, web and Client Server based Legacy systems.
• Analyzed current work flow and recommended optimization to cater to MSCC business users.
• Assessed changing needs of customer and made appropriate recommendations to project scope and approach.
• Established work breakdown structure and work plan related to development activities and managed day-to-day activities involving development team per the established work plan.
• Communicated project status effectively on a periodic basis.
• Identified and managed risks and issues, including the development and implementation of appropriate mitigation actions.
• Conducted highest level analyses regarding program, application system and made strategic recommendations to management.