PROFESSIONAL SUMMARY:

• Over 8+ years of experience in IT Industry including 6 years of experience in PEGA PRPC in Analysis, Design, Development, Maintenance/Support, Integration and Deployment. And 2 years experience in Java/ j2EE.
• Design, developed, Migration, Up gradation and implemented applications using Pega PRPC.
• Involved in workflow design and development of Business Process Management (BPM) . 
• Have experience in using the PRPC as a Business Rules Engine (BRE) . 
• Experience in working with CPM, CPMHC solution frameworks.
• Proficient in Pega implementation cycle including modeling of business process, data transforms, Design, Development, Migration, Deployment, testing and Integration of PRPC.
• Involved in Developing integration applications with internal and external systems using Pega framework.
• Configured and managed Flows, Harnesses , Assignments , Data properties. 
• Designed and implemented Decision Rules, Declarative Rules , and Validation Rules .
• Experience in troubleshooting & performance tuning of PRPC applications using Clipboard , Tracer, Log Analyzer and Performance Analyzer (PAL).
• Experience in Agile/scrum and Waterfall Methodology.
• Experience in migration from 5.4 to 7.1.
• Extensive debugging skills in PRPC using TRACER, Clipboard, PAL and Rule Inspector.
• Strong development base in defining Class Structure and Hierarchy adapting  Pega best practices and guardrails .
• Designed PRPC flows, Assignment, utilities, Decision , Spin - off and Split- Join shapes. 
• Well-versed in PRPC flows , interpretation of all Flow Shapes . 
• Experience with Customer Process Manager (CPM) &Pega Claims framework.
• Experience in installation and upgrade of PRPC.
• Used Connectors like SOAP, SQL and service like SOAP and Rest to integrate PRPC with external systems
• Created the Business Process Flows and Flow actions in Pega PRPC.
• Have a good knowledge on Object Oriented Programming Concepts and Programming Languages including
• C, Java/J2EE, VB Script and Jscript.
• Worked with Databases which include SQL Server, Oracle, MQ-SQL.
• Good at developing Use Cases, Interaction Diagrams (Sequence and Class Diagram) using Modeling.
• Extensively worked with Stage based case management to create processes and flows.
• Extensive debugging skills in PRPC using TRACER, Clipboard, PAL and Rule Inspector.
• Strong development base in defining Class Structure Hierarchy and rule set structure, adapting Pega best practices and guardrails.
• Designed and implemented Decision Rules, Declarative Rules, Validation Rules.
• Work exposure on Integration (SOAP, SQL) with PRPC.
• Experience with Web Scripting Languages: XML, CSS, JavaScript and HTML . 
• Proficiency in developing Secure Web applications using, JSP, Servlets, Java Beans, XML , JDBC, JavaScript and HTML . 
• Exposure in constructing Class Structure hierarchy and Rule Set structure based on Pega Guardrails.
• Experience in developing applications using Service Oriented Architecture (SOA) such as Web Services(SOAP).

TECHNICAL SKILLS:

Java/ J2EE Technologies: J2EE, JSP, JDBC, JMS, Web Services

Operating Systems: Windows 2000, XP, Windows NT, Unix/Linux (Red Hat)

Programming Language: Java, J2EE, SQL, PL/SQL

BPM Product : Pega Rules Process Commander (PRPC v 5.4/5.5/6.1//7.1 )

Data Base : Oracle 9i/10g, SQL Server, MS Access,DB2,MYSQL

Web Technologies: HTML, DHTML, JavaScript, XML,XSL, XSLT

Web/App Servers: Apache Tomcat 6.0, web logic8.1/9.2, web sphere 6.0

Tools: Microsoft Visio, Rational Rose, Quality Center, Eclipse.

Methodologies: Waterfall, Agile/Scrum

PROFESSIONAL EXPERIENCE:

Confidential, IL

PRPC Senior System Architect

Responsibilities:

• Worked closely with the Business in analyzing and capturing Health Care Requirements.
• Created UI screens using Harness, Flow Actions and Section rules.
• Experience in using various other UI capabilities of Pega like the HTML Property, Paragraph, Smart Info, Dynamic Select etc.
• Extensively used CPM HC framework for desktop solutions for Confidential
• Highly familiar with CPM HC framework’s intent-driven flows and techniques.
• Worked on Integration of Pega with external systems using Connect SOAP, Service SOAP and Connect SQL.
• Involved in setting file listeners to facilitate the claim file intake process
• Worked on IVR Services and gained knowledge in Computer Telephony Integration(CTI).
• Worked extensively on Activities, Validations, SLAs and Correspondence.
• Good experience in creating flows and working with different flow shapes.
• Created Circumstance Templates, Circumstance Definitions and Circumstanced various rules based on required criteria.
• Created Declarative Expressions and other decision rules like Decision Table, Decision Tree, Map Value, Map value pairs and When rules.
• Configured Claims repository search for matching claims using obj-open and obj-methods against sample claim instances
• Exposure to healthcare product and involved as a blaze advisor for claims rules management and RMS(risk management solution)for healthcare contract management
• Worked on XML parsing for Error Handling while working with Web services.
• Worked extensively on mapping the request and response properties while working with Connect.
• Good debugging capabilities using Clipboard and Tracer, extensively worked with the Trace Open rule, Break Points to keenly debug Activities.
• Created several List views to show Data records on the UI as well as for generating Reports.
• Interacted with business users for functional and technical issues for apps framework and SOA.

Environment: PEGA Rules Process Commander 7.6/7.1, Oracle 10g, HTML, SOAP, XML, Service Case Manager, SQL Developer, CSS, Java Script, Quality Center, Share Point, Web logic, UNIX, Web Services, MS Visio

Confidential, St. Louis, MO

PRPC System Architect

Responsibilities:

• Analysis and Design of the application according to the requirements specifications provided by the Business Analysts.
• Prepared the User Interfaces (section, harness and flow action), portal representation.
• Design and development of Data Model, Access Group, Process flow, Activities, Decision Rules, UI properties, Rule sets and versions.
• Implemented Declarative expressions, declare Constraints and declarative pages for fetching data from the database.
•  Handled the Pega Application upgrade from PRPCV6.3 to PRPCV7.1.x 
• Reviewed Business Requirement documents and Technical Specifications.
• Involved in creating the SLA (Service Level Agreements) workflow on the assignments.
• Involved in creating Corresponding Rules.
• Involved in Creation of validation rules to implement business logic validation.
• Rules tested and debugged using tracer and rules inspector. 
• Participate in periodic Risk Analysis with Business analysts, project manager, developers, management and QA teams.
• Involved in configuring, deploying the application and worked with Clipboard and tracer for Troubleshooting the issue.
• Played an active role in writing the technical design documents.
• Involved in Development and Unit testing.
• Managing and fixing critical defects within stipulated SLA’s
• Focused on billing the claims interface.
• Also Focused on building the interface for Plan types, Service area and network, Referrals, Authorizations, Getting care.
• Set up an interface for family and individual Insurance plan.
• Coordinating with performance test and system test teams to have smooth pass through of code.

Environment: PEGA PRPC V6.3, CPMHC 6.2, Java 1.5, SOAP, Oracle 10g, Web Logic, HTML, JavaScript, MS Visio, XML,IBM Web Sphere, Windows 7

Confidential, San Francisco, CA

Sr. PRPC Developer

Responsibilities:

• Involved in all phases of software development lifecycle.
• Performed construction of modules from designs using flows, activities, declarative rules validation rules and circumstance rules.
• Implemented Agents to pick specific work status cases and update the data to MSP system.
• Created reports using Report Definitions and List views to accommodate new requirements.
• Created Data tables to populate the approval type related data dynamically.
• Updated Service rules to include more properties in the response data and generated WSDL to provide to external system.
• Created Workgroups and associated Workbaskets to plugin new changes.
• Developed service file rule to handle pipeline loans associated with a requirement.
• Participated in DCO sessions and ran the Application accelerator to generate the foundation of the application.
• Involved in upgrading the application from 6.2
• Created spin off flow to handle parallel processing of customer contact flow.
• Worked on production defects during warranty period.
• Worked on latency issues and limited the response time within the SLA.
• Worked on product rule to create patches to deploy to QA Environment.
• Worked on preparing the requests for environment sync up.
• Extensively used clipboard, tracer and SMA for de-bugging.

Environment: PEGA/PRPC 6.2, Web Sphere 6.1, Windows XP, Web logic, SQL, HTML, XML, CSS, Java Script, MQ Series, Agile, Oracle 10g.

Confidential

Pega Developer

Responsibilities:

• Developed reports required by the Business owners for monthly claims analysis.
• Developed Control Reports modules to auto generate reports on shared location on daily basis.
• Independently worked on enhancements required by the business team to improve the routing of inbound invoices based on state regulations.
• Designed and implemented auto-Correspondence module, to enhance existing manual correspondence.
• Implemented ‘Get Next Invoice’ functionality to automatically retrieve the most urgent invoice to be worked on by Claim Associates.
• Implemented compliance related access level restriction for Production Support Users.
• Root cause analysis of production issues for providing preventive solution.
• Execute PRPC administration work like Code move to different environment, user account creation, creating build for production release and supporting Pega activities of the release management.
• Performing Application Reviews to ensure compliance with the Guardrails.
• Created Decision Rules (When condition Rules, Decision Tree Rules, Decision Table Rules and Map Value Rules) and Declarative Expressions as per the requirements.
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix from Pega systems.
• Involved in making changes and adding new parameters to the already existing Functions.
• Used the TRACER to examine the rules and to minimize the execution time Performance test of all activities and rules using PRPC-PAL Tool.
• Developed SOAP service for the service Request and WSDL deployment.
• Extensively worked on writing activities for Validations and Error Handling.
• Coordinate daily work with offshore delivery team.
• Created unit test plans and test cases to test.

Environment: PEGA Rules process Commander 5.4, Windows, Web logic, MS Visio 2003, SQL, HTML, XML, CSS, Java Script, AJAX, Agile, Oracle 10g.

Confidential

Java/ J2EE Developer

Responsibilities:

• Perform detailed analysis of project requirements and design application architecture. 
• Design Business validation and implementing them in the Business Objects. 
• Perform reviews of modeling diagrams and source code. 
• Conduct code walk through sessions with the java development team. 
• Since the data that need to be passed between different tiers is huge, used Transfer Object pattern. 
• Used Persistence - MYSQL service to call the custom selects and updates to the database. 
• Used Locator class to lookup business class and also the success information given a page action. 
• Used Servlets, JSPs, and MVC framework. 
• Developing DB mapping XML files in Hibernate. 
• Designing the User interface using JSF, HTML and Java Script. 
• Used Rational Application Developer for Application Development and SVN for version control.
• Perform Integration, Unit and Regression testing on the application components. 
• Research & Development activities to solve the technical challenges faced during the development phase of the project. 

Environment: Java/J2EE, JSP, Servlets, XML, UNIX, XSLT, Hibernate, Spring Framework, VSS version controller, My SQL, UML, Web Sphere.