Support Analyst Resume RTP NC - Hire IT People

SUMMARY:

10 years experience in information technology, web development (Web, Java, JavaScript), and Project Management, working on cross - functional teams in a deadline-driven environment
Business analysis, including gathering, analyzing, and documenting functional/business requirements and writing use cases, based on information gathering with clients
6 years of experience working in all phases of the software development life cycle, namely analysis, design, development, testing, deployment and maintenance

TECHNICAL SKILLS:

Languages: JAVA, J2EE, Ant, JavaScript, JSP, SQL and PL/SQL, HTML, XML, ASP

J2EE technologies: JSP, Servlets, JDBC, ODBC, JSP Custom Tag Libraries, ANT, Junit

Frameworks: Struts MVC

GUI technologies: HTML, CSS, XML, JavaScript

Testing/Control Tools: JUnit, CVS

Databases: Oracle 9i, 10g, SQL Server

Softwares: Eclipse, Apache Tomcat 5.0, Toad, Sql*Plus, SQL Developer, Dreamweaver, Suites (HomeSite, Flash, Fireworks, Captivate), Crystal Reports, JasperReports, Filemaker Pro, Microsoft Visio, Microsoft Suite (Word, Excel, PowerPoint, and Access)

PROFESSIONAL EXPERIENCE:

Confidential, NC

Support Analyst

Served as 1 and level 2 supports of CSAR suite applications. CSAR performs validation and enrichment, compression, netting, exception handling and customer confirmation
Wrote and revised complex SQL queries to aid in report extracts for users
Wrote Unix scripts to start up failed jobs
Addressed and resolved production support issues raised by users
Aid with production application releases
Performed checkout of scheduled application activities
Document issues and resolutions and save it on the team's approved knowledge base

Confidential, Raleigh, NC

Senior Java Programmer/Analyst

Developed PL/SQL Procedures, Functions and Packages and used SQL loader to load data into the database
Developed numerous reports using complex SQL and packages to be loaded into the Reporting Hub application
Responsible for developing and maintaining the UERS application using J2EE, XML, Servlets, JSP under the Apache Struts Framework. This application is use to aid in generating NC DPI State reports
Responsible for developing and maintaining the NCWISE Reporting Hub web application which is used by districts and schools users to view and extract student data reports
Responsible for maintaining the State’s High Schools electronic transcript
Wrote complex SQL queries to extract data to third party vendors or other agencies within DPI
Tier three support in maintaining and fixing schools data scripts

Confidential, Durham, NC

Programmer Analyst

Served as backup to DBA in support of Duke University Press Business office for all enterprise business systems
Automated the department end-of-day process using winBatch that is run manually in the evening and takes hours to complete
Maintained the Duke Press IT Filemaker pro system
Analyst, designed, and developed Journals department their first web application using JAVA and MVC framework

Confidential, Philadelphia, PA

Web Developer

Managed projects - included setting timelines and milestones, interacting with clients, reporting on project status to business unit.
Business Analysis, including gathering customer requirements, generate prototype-using HTML, analyzing, and documenting functional/business requirements and writing use cases, based on information gathering sessions with clients/Stakeholders and technical team members.
Technical and business writing: flowcharts, database design, ER diagram, develop project plans and write test cases
Wrote technical documentations
Co-wrote the standard project management documentation to be used by the department
Wrote numerous user guides for web-based application
Designed, developed and deployed numerous web applications using JSP, JavaScript, JAVA and Oracle
Lead in all stages of design, development, and deployment of a JAVA-based Staff Management System (SMS) for HR and Finance department.
Work directly with management, clients, developers, and database administrator to ensure that the SMS application operates at peak efficiency.
Assisted in establishing the department coding standards and frameworks
Approved code pushes to production in the absented of supervisor.
Maintained and support the District’s serious incident application; ensure the application is in compliance with the state’s mandates of No Child Left Behind and Safe Schools Reporting
Submit annual safe school reports that require complex SQL query

Confidential, Philadelphia, PA

Database Programmer

Assisted in developing the district’s first report card system using ASP
Created the District’s first web-based application user manual
Trained users on the District’s first swipe card system to help increase student security and school safety, control truancy and track student attendance

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Support Analyst Resume

Rtp, NC

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