SUMMARY:

• Overall around 7+ years of IT experience and Salesforce Developer in Analysis, Design, and Development of various CRM & Web - based applications which includes experience as a salesforce.com consultant, certified developer and administrator and experience as Java Developer.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions and maintaining instances. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages. Always followed best practices while coding to ensure clean and readable code also avoiding hitting Governor limits.
• Strong knowledge on Administration setup, Apex triggers and classes, Visual Force controllers, and experience with different SFDC development tools like Force.com Eclipse IDE and extraction, transformation and loading using integration tools like Apex Data Loader from App Exchange.
• Very experienced in writing complex Apex triggers and classes along with Visualforce controllers for custom User Interface.
• Good hands on experience with the new Lightning System Design which helps to create modern enterprise apps quickly and easily using Lightning App Builder and Lightning Components Performed.
• Salesforce Lightning Experience, Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Events, and Server-Side Controller.
• Worked extensively with lightning process builder flows, Connect API, Chatter and quick Action.
• Hands on experience on configuring and administering features available on Marketing Cloud (Exact Target), Pardot, Service Cloud, Sales Cloud, and Community Cloud.
• Designed and developed Sales Force Automation (SFA) based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Worked on various applications from App Exchange and integrated them with Salesforce instances.
• Participated in gathering requirements and drawing solutions to determine what applications from App Exchange is best suited to the specific need.
• Good understanding of cloud computing services such as SAAS and PAAS.
• Created Visual Force pages and components to render data from associated controllers and embedded Java Script and HTML as needed. Have good experience using SOSL and SOQL queries.
• Proficient in Bulk Data Migration from Traditional Applications to Sales Force using Apex Data Loader Utility and Informatica On Demand, Jitterbit, and other ETL tools and Data Warehousing methods.
• Implemented Angular promises to handle asynchronous communication with our Rest API for various requirements.
• Veeva Administrator and Implementation experience as well as hands on experience in Veeva integration on Salesforce platform.
• Hands on experience in integrating Salesforce with other local servers using Informatica cloud. Experience with tracking tools like Jira to track various bugs as well as issues.
• Good understanding of development environment using AGILE methodologies with SCRUM process. Participated in Daily Scrums, Sprint Planning, Sprint Retrospective meetings.
• Experience working on data migration projects, Extensive experience working in Agile, Scrum and Waterfall methodologies.
• A result-driven, analytical, and coherent software developer with excellent skills in programming languages like Java, C#, C++, and web technologies like HTML, always following best coding practices to ensure clean code.
• Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Experienced with Microsoft SQL Server, SQL & PL/SQL databases.
• Good experience with SQL, HTML, XML, CSS and JavaScript.
• Excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
• Highly motivated self-starter with Excellent Communication, Presentation and Problem Solving Skills and committed to learning new technologies.

TECHNICAL SKILLS:

SALESFORCE TECHNOLOGIES: Apex Language, Apex Classes, Test Classes, Apex Triggers, Visual Force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, App Exchange, Web Services, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Custom objects, S-Controls, Analytic Snapshots

SALESFORCE TOOLS: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector, Pardot, Force.com Platform (Sandbox and Production), Force.com Migration Tool, Jitterbit, Docusign, Skuid, Conga Composer, Exact Target, Geopointe

PROGRAMMING LANGUAGES: Java, Apex, C, C++

WEB TECHNOLOGIES: HTML, CSS, AJAX, XML, JavaScript

OPERATING SYSTEMS: MS Windows, Linux

DATABASES: MS SQL Server, DB2, Oracle

METHODOLOGIES: Agile, Scrum, SDLC, RUP

OTHER TOOLS: Toad, Informatica, Jira, Veeva CRM, ETL DW, Eclipse, SQL Enterprise Manager, SQL Query Analyzer, AQT, ER-Win, MS Visio, Power Designer, Putty, and Edit Plus

PROFESSIONAL EXPERIENCE:

Confidential, Providence, RI

Salesforce Solution Engineer

Responsibilities:

• Performing Salesforce.com setup activities to meet the functional needs of the org.
• Providing support for the newly implemented Salesforce instance and helping in the data clean-up and maintaining activities.
• Custom objects are being designed and implemented.
• Helping in the cleanup of users, profiles, permission sets and roles.
• Worked on Reporting Snapshots to facilitate archiving of specific data at specific time for future use.
• Working with applications from App Exchange like Conga, Informatica, DocuSign and Form Assembly.
• Converted several processes to workflow rules and triggers to avoid hitting the governor limits and to ensure the resources are not tied up.
• Apex Triggers, classes and test classes are written and are deployed from sandbox to production using change sets after testing.
• Visual Force Pages with extensions and controllers are in development for communities to match the requirement using different Visual force components.
• Writing custom Apex code to match the business process of the org.
• Participating in preparing the documentation for new Salesforce instance for HEDA.

Environment: Eclipse IDE, Force.com, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Classes, Web Services API, REST API, SOAP API, Explorer, App Exchange, DocuSign, Conga Composer, Oracle, Jira

Confidential, Chicago, IL

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Worked as an enhancement team member and performed the roles of Salesforce.com Developer and Administrator in the organization.
• Worked on creating new Lightning Pages and enhancing old pages in Classic to Lightning using Components. Built custom apps using new Lightning App Builder.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Added Lightning Components to Lightning Pages and Record Pages.
• Involved in using Lightning Design System, Process builder and Workflows.
• Worked on customization of visual force to have Lightning experience for desktop and mobile applications.
• Written complex Apex Triggers and Classes to provide custom workflows to the organization as per the requirement following best practices.
• Customized the user interface using Visualforce Controllers and extensions.
• Written test classes in sandbox and migrated the code to production using change sets.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed and configured various Custom Reports and Report Folders for different User profiles based on the need in the organization. Worked on dashboards using Wave Analytics.
• Experience with various applications for Reports and Dashboards from App Exchange and customized them according to the requirement.
• Worked on various applications from App Exchange like DocuSign, Skuid, Conga Composer and deployed them into respective Salesforce instances.
• Also, participated in maintaining the apps deployed from App Exchange while handling new releases.
• Accelerated sales pipelines by automated lead generation and prospect activity tracking using Pardot, a marketing automation tool to support B2B marketing campaigns.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports, and Dashboards.
• Implemented Service Cloud module for case management automation(on case object) to track and solve customer issues .
• Worked with third party applications such as Exact Target (Salesforce Marketing Cloud) on AppExchange to manage marketing activities, consulting and implementation.
• Led integration, co-ordination, and configuration of Salesforce with ExactTarget (Salesforce Marketing Cloud), Geopointe, and Jitterbit, a data migration tool.
• Used Jira for tracking issues and bugs.
• Created analytics for online, social, email, and mobile marketing using Salesforce Marketing Cloud studios and builders also integrating it with Service Cloud and Sales Cloud with Social Studio.
• Setting up and maintaining Community Cloud for the users.
• Proficient retrieving, populating, and manipulating data which involves bulk operations using SOSL and SOQL queries.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com objects and fields.
• Testing, Troubleshooting and Debugging activities of code along with maintenance of Apex classes and updating them according to the requirement.

Environment: Eclipse IDE, Force.com, Controllers, Visual Force Pages, Data Loader, Pardot, Workflows, Triggers, Classes, Web Services API, REST API, SOAP API, Lightning, Explorer, App Exchange, DocuSign, Skuid, Conga Composer, Oracle, Jira, JitterBit

Confidential, Philadelphia, PA

Sr. Salesforce Developer

Responsibilities:

• Collaborated and directed with BA, architects, and other business stakeholders to ensure optimal delivery, documentation and utilization of Salesforce platforms.
• Key role in working with extraction of data from different sources along with Microsoft CRM, mapping it to fit Salesforce (CSV), ensuring de-duplication of records, and loading it into Salesforce using ETL technology in Data Warehousing.
• Created field mapping between Legacy CRM system and salesforce to migrate Account, Contact, Leads and Contact Address related data from Legacy CRM system to salesforce.
• Performed data migration from Microsoft CRM to Salesforce.com with the help of applications like Data Loader from App Exchange.
• Implemented new instances from scratch and maintained them.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Service Cloud enhancements - Portal entitlement wizard changes.
• Implemented Pardot for departments of marketing and sales to help manage creating and deploying B2B online campaigns .
• Implemented complex Approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Extremely complicated Apex Classes and Triggers are written, tested, and migrated to the Deployment instance after testing using change sets.
• Designing, Implementing and deploying the Custom objects, Page layouts, Visualforce pages.
• Used the sandbox for testing and migrated the code using change sets to the deployment instance after testing.
• Developed different Visual Force Pages along with extensions and controllers to suit to the needs of the application using different Visual force components.
• Used Force.com Eclipse IDE plug-in to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Managed Users, hierarchical Roles, Profiles, Security controls .
• Migrated Accounts, Leads, Contacts, Opportunities and Sales data from external systems into SFDC .
• Created Workflow rules to automate the business process and to send automated Email alerts.
• Day-to-day maintenance of instances to make sure requirements are met and tickets are cleared from queues.

Environment: Eclipse IDE, Force.com, Controllers, Visual Force Pages, Data Loader, ETL DW, Workflows, Triggers, Classes, Test Classes, Smart sheets, Web Services API, DupeBlocker, Pardot, CRM Fusion, Explorer, Google docs, Gliffy tool (flow charts)

Confidential, Cupertino, CA

Salesforce Developer/Administrator

Responsibilities:

• Design, implement, unit test, maintain, and troubleshoot various applications and integrations with Salesforce, including migration of legacy systems to Salesforce, ensuring a flawless migration process and no disruptions to end users and existing business processes.
• This also included extraction of data from ACT Excel spreadsheets, and other proprietary systems; transforming the data into a homogeneous format to match the destination database avoiding all possible duplicates with tools like DupeBlocker from App Exchange and finally loading the data into salesforce without any disruptions in the business process using ETL DW before customizing salesforce suitable to their requirements.
• Worked on collecting orphan records using SOQL queries and SOSL methods and later refining data.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Used controllers written in Visualforce to achieve required specifications in the UI. Helped develop complex Classes in Apex, used the sandbox for testing, and migrated the code to the deployment instance after testing using change sets.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used the Force.com explorer to build and test SOQL and SOSL queries.
• Leaded Veeva Vault Promo mats, Submissions as well as Medcomms implementations.
• Veeva Administration and integration with salesforce and maintenance activities.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Experienced in creating Visual Work flows for automation in Sales and Service Clouds.
• Worked on salesforce Marketing Cloud using ExactTarget through the entire Implementation process.
• Customized workflow in the organization by writing Apex Triggers and Classes using best practices, to avoid hitting Governor limits. Maintained and reused classes to implement customized requirements as they came up.
• Integrated Salesforce instances with Linkedin for salesforce from App Exchange.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals etc., via service cloud.
• Implemented Service Cloud module for case management automation (on case object) to track and solve customer’s issues. Implemented Email-to-case entry and manual case entry for entering customer's cases in cases tab and maintained Communities, using tracking tools for issues, to help enhance customer service.

Environment: Eclipse IDE, Force.com Explorer, Controllers, Visual Force Pages, Data Loader, ETL DW, DupeBlocker, Jira, Veeva CRM, Workflows, Triggers, Classes, Smart sheets, Web Services API, App Exchange, Service Clouds, CRM Fusion, Oracle, Google docs, Gliffy tool (flow charts)

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization .
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked in a team to develop custom Apex triggers and Classes along with Visualforce Controllers to meet the specifications of the organization.
• Created custom Objects, Visualforce Pages, Triggers, Validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Customized Tabs among different business user groups and business centers.
• Maintained the instances by performing the necessary daily activities.
• Created various Profiles and configured the Permission Set based on the organizational hierarchy requirements.
• Implemented various Custom Reports and deployed them for different business user levels.
• Written test classes and migrated code from Sandboxes to Production using change sets.
• Developed Visualforce pages, worked on the User Interface part which includes customizing the applications, tabs, page layouts and record types as per the need and requirement of the organization, developing both declaratively and programmatically wherever necessary.

Environment: Eclipse IDE, Force.com Sandbox, Controllers, Visual Force Pages, Data Loader, Workflows, Triggers, Classes, Security Controls.

Confidential

Java Developer

Responsibilities:

• Developed Enterprise Java beans for the business flow and business objects using Session Facade pattern.
• Designed and developed front end using JSP, HTML, CSS, and JavaScript.
• Implemented outstanding security algorithms and concepts such as Digital Certificate, Digital Signature, SSL to achieve the highest degree of security and privacy. Participated in Unit testing, Peer testing and Code review.
• Solved performance related issues and fine-tuned Oracle based SQL queries.
• Designed SQL database tables, views, stored procedures, triggers and functions.
• Interacted with other parts of the application developer to share the functionality of application.
• Developed web service clients for testing the application.
• End-to-end testing of application was done along with the testing team.
• Always used best practices to write code. Documented the developed code.
• Participated in deployment done using Web Logic Application Server.
• Well designed the project under Eclipse environment, so as to maintain the highest rate of reusability and extendibility.

Environment: Java, JSP 2.1, HTML 4.0, CSS 2.1, JavaScript, Struts 1.3.8, Hibernate as DAO Framework, Web Logic 8.1, Oracle 9i, JUnit 4.7, XML, Eclipse 3.x, Windows 2000/XP.