SUMMARY:

• Extensive multi - industry experience in the Information Technology field with expertise in Management, Strategic Planning, and End User Support.
• Full lifecycle infrastructure and application experience rooted in operations providing a strong understanding of customer and end user impacts resulting from business process or system changes.
• Dedicated, hard working individual with the interpersonal skills to communicate at all levels of the organization.
• Exceptional abilities in providing workable strategies and building teams for maximum effectiveness.
• Successful in meeting new technical challenges and finding solutions to meet customer’s business needs.

TECHNICAL SKILLS:

• Extensive multi-industry experience in the Information Technology field with expertise in Management
• Strategic Planning, and End User Support.

PROFESSIONAL EXPERIENCE:

Confidential

Application Developer

• Managed rotating on-call paging system and assignments for a team of 10 resources supporting a mixture of in-house and vendor developed applications.
• Defined custom support scripts and user flows for the Confidential Service Manager application to capture and route customer problem and enhancement requests.
• Managed issue and request assignments across the development and support team and served as an escalation point of contact as needed.
• Participated as an inventor on an issued patent for ecosystem based application selection and replacement.
• Served as an internal liaison with various vendors to create pilot and proof of concept applications for internal purchase assessment.
• Managed the estimation queue for the full application portfolio insuring the estimates were entered in a timely fashion and additional information was gathered from architects as needed.
• Managed the mitigation plans for security vulnerabilities identified through scans of web based applications, working with vendors and additional support personnel as necessary.

Supervisor of Application Development

• Service Delivery Manager for the Sprint IT Clarity implementation.
• Worked hand in hand with Architect to assess business requirements and provide technical recommendation in alignment with long term Sprint architecture and performance goals.
• Supervised technical and functional staff in support of SiteMinder Web Security and Project Management software.
• Supervisory responsibilities for technical helpdesk staff providing tier one support for internal applications, Casewise, DOORS, iRise, and Rational Rose products, serving over 5000 internal users.
• IT liaison to client organizations to determine web security and identity management business needs and propose best practice solutions to address requirements.
• Partnered with various customer organizations to propose technical solutions to business challenges and assist in prioritization of work requests with consideration given to feasibility, relative complexity, and overall benefit.
• IT Lead in complex multiphase development efforts using different types of development methodology including waterfall, agile, and iterative development.
• Successfully managed workload and resource forecasting within a +/- 5% variance level at the 30/60/90 day levels.
• Prepared and delivered executive level presentations, including funding assessment reviews by project approval committees.

Software Engineer

• Built and managed distributed testing environments across multiple regions in support of integration testing efforts.
• Established expertise in building, supporting, and troubleshooting complex integrated environments spanning multiple platforms to include middleware and brokered relationships.
• Established expertise in the installation, configuration and customization of Vitria middleware environments through a combination of formal training and practical experience.
• Acquired a working knowledge of Oracle database management through training and practical experience.
• Provided collaborative production support troubleshooting and issue investigation services to both internal and external customers for supported applications.
• IT Project Manager for several development projects in support of midrange applications.
• Business Project Manager (BPM) for a large initiative impacting over 25 applications.
• Forecast provider for over 50 projects and 17 resources while maintaining a variance of less than three percent.
• Centralized point of evaluation and entry for Level of Effort estimates for a high volume of projects with varying degrees of complexity.
• Requirements analyst for the SiteMinder application across multiple projects and assisted in defining functional and system requirements as well as architectural deployment strategies for each.
• Earned a Sprint Values Excellence Annual award in 2002.

Assistant Operations Manager

• Extensive involvement in new site projects integrating new hardware and software technology into a proven and effective multi-system environment.
• Full life cycle experience with individual applications and systems as well as an understanding of their impact on the whole.
• Extensive experience supporting and troubleshooting HP9000/HP-UX (30,60), IBM 46XX (83,93,94), IBM6000, and NCR3400 boxes.
• Troubleshot Ethernet (Cisco routers/switches), Synoptics, LAN LU62, and RF communications at both frame relay and satellite sites.
• Generated custom reports representing complex metrics compiled from multiple sources to present a meaningful role based view of business operations.