PROFESSIONAL SUMMARY:

• Overall 5+ years of professional IT experience in Salesforce.com and Force.com platform both as Administrator and Developer and 2 years of experience in Java platform.
• SALESFORCE CERTIFIED PLATFORM DEVELOPER - 1.
• Experience in Salesforce setup menu, Configuration, custom application development, administration and deployment of applications to Force.com platform.
• Extensive experience in working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Proficiency in administrative tasks like Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports and Approval Processes.
• Developed Visual force pages and Custom Objects using Apex Programming on Force.com Platform and good knowledge on Apex development in creating Objects, Triggers, Apex Classes, S-controls, Standard Controllers, Custom Controllers and Controller Extensions
• Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Having strong experience in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services, Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Experience working with Object Oriented Concept languages like C++, Java, C# etc.
• Good Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Skilled in Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.
• Good Experience in data migration and integration using Data Loader, Import Wizard, Informatica etc.
• Understanding and writing user stories for the implementation of Visual force, SOSL, SOQL, WSDL, Partner WSDL & Enterprise WSDL, Visual force (Page, Component & Controllers) and custom user interfaces using HTML.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Extensive experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Developed and configured various Dashboards, Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Experience in creating Process builder processes and visual cloud flows in Salesforce.
• Experience working with salesforce.com sandbox and production environments and experience in managing full sandbox, developer sandbox and Configuration-only sandbox.
• Extensive experience of automating complex business processes using workflows, approval process, dynamic approval process, sharing rules and validation rules.
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored procedures triggers and Functions using PL/SQL and AJAX.
• Experience in web technologies like HTML, CSS, JavaScript, PHP, WSDL, SOAP, REST and BULK API.
• Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.
• SalesForce with recursive AWS Instances for clients utilizing GitHub and Amazon for stability.
• A strategic thinker with attention to detail, Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills.
• Good working experience on the latest features on Lightning Experience and Lightning Components.
• Profound experience and understanding of Object Oriented Design (OOD), MVC, multi-tier architectures and distributed architectures
• A quick learner to new concepts, Applications and implemented them in the project successfully.
• Involved in design, development, test and implementation phases of Software Development Life Cycle and Agile Development with focus in Object Oriented Programming.

TECHNICAL SKILLSET:

Salesforce Technologies:  Salesforce.com Platform, Apex Language, Apex Classes /Controllers, Triggers, Visualforce Pages, Apex Web Services, Workflow & Approvals, Dashboards, Reports, SOQL, SOSL Analytic Snapshots, Custom Objects, Batch Apex, Partner WSDL, Enterprise WSDL& GitHub.

Salesforce Tools:  Force.com Eclipse IDE Plug-in, Explorer, Data Loader, Force.com Excel Connector, Force.com, Platform (Sandbox and Production), SOQL Explorer and Informatica Data Loader.

Technologies:  C, C++, C#.Net, Java, Java Script, Apex, Java/J2EE, JavaScript, HTML, XML, CSS,SQL, Eclipse, JQuery, SASS.

App/Web Servers:  Apache, Tomcat, Weblogic, Websphere.

Databases:  DB2, SQL Server 2008, PL/SQL, Oracle, IMS DB, VSAM, Oracle 8i/9i/10g

Operating Systems:  Windows 95/98/2000/XP/2003, Solaris, Red Hat Linux, Windows Server 2000 / 2003 / 2008

PROFESSIONAL EXPERIENCE:

Confidential, Seatle, WA 

Salesforce Consultant

Responsibilities:

• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to the project teams.
• Maintained consistency between territory management application and SFDC accounts and leads, ensuring all sales people are assigned the correct accounts and leads.
• Involved in identifying, planning and implementing new Salesforce.com features and functions, new screens, workflow, force.com objects, reports, APEX code to meet business requirements.
• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visualforce pages.
• Was involved in developing code, custom objects, reports, dashboards, workflows and assignment rules.
• Developed ad-hoc reports as requested by user groups or stakeholders or portals and performs analysis on data as required.
• Experience in Lead Generation and Conversion, supporting cases, developed workflows and triggers for automated case resolutions.
• Performed Data Analysis and migrated data from SQL Server database to Force.com platform using Data Loader.
• Involved in Data Migration testing methods like Data Validation technique and Migration Run Test.
• Was involved in troubleshooting CTI connectivity issues managing support cases and was also involved in creating, executed and validated CTI Test Scripts.
• Deployed Avaya CTI adapter for integrating Avaya VP/IVR, AES, IC and CM with Salesforce.com.
• Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Experience working with integrating Salesforce with other 3rd party systems using CTI toolkit with the help of cloud integration toolkit.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Involved in handling the support cases with the help of SalesForce.com support.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. 
• Worked on Mobile Application and was associated with backend development.

Salesforce Developer/ Administrator

Responsibilities:

• Involved in creating analysis document identifying the data, business process and work flows of the organization with respect to Salesforce.com implementation.
• Configured Custom objects, Custom tabs and deployed Workflows, Approval processes, Validation rules and sharing rules to meet the requirements of the application.
• Created Page layouts, search layout to organize fields, related lists, custom links and other components in various record pages.
• Built relationship across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigned Permissions, generated security tokens, validation Rule, upgrade installation.
• Worked on various Salesforce.com standard objects such as Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Used Force.com developer toolkit including Apex classes, Apex Triggers, Components, Controller Classes and Visual force to develop custom business logic.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created Workflows, Approval processes, Validation rules and sharing rules.
• Developed complex reports and dashboards using HTML, PDF, Apex, and mail merge.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects which is used to read, extract and load data from comma separated values (CSV) files. 
• Monitored custom reports for sales manager and executives.
• Customized tabs for among different business users groups and business centers.
• Implemented Bootstrap Frame work for Custom VF Pages for Optimization.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Integrated the web services by generating necessary stubs from the WDSL files for extension.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Salesforce Developer/ Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Collaborate with product and technology teams to create and develop new business opportunities through UX and IA, as well as, oversee and provide thought leadership in the development of product-focused  UX 
• Created automation test scripts to test all end-to-end components -- legacy mainframe, Web and upgrade.
• Conducted test case reviews and presented the test cases/test scenarios to the team members for all iterations.
• Created Triggers on three different frames Case Comments, Attachments, Email messages.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Used web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Developed S-controls to manage sales plan call sheets within Salesforce, capturing prep data and call activity.
• Worked on Single Sign on to integrate with Salesforce using SAML configuration settings in SFDC, using identity provider along with LDAP server settings.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Involved in Agile testing, UNIT testing and Integration testing.
• Provided security and visibility of data through roles and profiles and gave premier support to the different Salesforce users upon request. Installation of chatter.

Salesforce Developer/ Administrator

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Involved in Salesforce.com Application Setup activities and customized apps to match  functional needs. 
• Experience with developing and configuring Salesforce.com application
• Helped to automate some business processes by creating workflows (email notification/ fields/ updates/ tasks)
• Created Dashboards, Reporting Tabs and Pages based on the available data.
• Worked on Creating Visual force Pages on Force.com IDE Platform and Eclipse.
• Created Custom Objects and defined lookup and master-detail relationships on objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured permissions based on organizational hierarchy  requirements. 
• Implemented various Custom Reports and deployed them for different business user levels.
• Supported data migration activities for migrating data from various business centers and business center users with the support of Salesforce.com.
• Developed Triggers for complex Workflow rules working around the governor limits.
• Involved in setting up Role hierarchy and assigning the users as per the roles.
• Migrated data from csv files to SFDC using data loader.
• Developed Complex Apex Batch Jobs for updating the accounts daily basis and monthly basis.
• Used XML as data communication between Salesforce and the external system.
• Used SOAP web services for communicating with external systems.
• Used REST API for communicating with internal PHP system.
• Used custom settings wherever possible to avoid SOQL queries.
• Responsible for deploying the application in DEV, SIT, UAT environments.
• Coordinating the various teams such as development and testing teams for any configuration changes.
• Used clear case configuration management system for version control.

Java Developer

Responsibilities:

• Used clear case configuration management system for version control.
• Involved in collecting requirements from business users to build the Business logic process in WCC.
• Involved in implementing Web services client request with external systems using SOAP, RESTful and XML.
• Involved in performing pre-processing the request and pass that to appropriate module for business process.
• Developed and deployed applications using WebLogic 7.x with JBuilder as IDE tool.
• Used JDBC to connect and perform operations on database
• Responsible for fixing the production issues and supported the application after pushing to the production
• Designed and created various tables required for the project in MySql database.
• Receive the build request form DEV team and release the build for testing to testing team.
• Responsible for deploying the application in DEV, SIT, UAT environments.
• Coordinating the various teams Development and testing teams for any configuration changes.
• Used clear case configuration management system for version control.