EXPERIENCE SUMMARY:

• Over 7+ years of experience in analysis, design, development, testing, delivery and production support of application software.
• Around 5 years of experience in Salesforce.com CRM Platform and Apex technologies and 2+ years of experience with Java technologies. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing.
• Extensive experience in Salesforce Administration (SFA), Creating Roles, Profiles, Page Layouts.
• Experience in administration, configuration, Implementation, and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com Platform, SAAS (Software as a Service) application running in Cloud Computing Environment.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick list, Role Based Page Layouts, Workflow Alerts and Actions, Workflow Approval, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, work flows, relationships, lookups Design of Visual Force Pages, Snapshots, Dashboards and Email generation according to application requirements and Good web page design skills.
• Experience with tools like Force.com Explorer, Force.com Migration and Force.com Excel connector.
• Good exposure to App Exchange applications. Able to find appropriate applications, install and customize.
• Extensive experience in customization, configuration, integration, Eclipse IDE, Apex, Visual Force and integration tools like Apex Data Loader, cast iron etc., Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility and Data Extraction.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud. Good understanding of Software Development Life Cycle (SDLC), Waterfall, Agile and Scrum Methodologies.
• Worked on rotating and expiring the ads for different products in marketing cloud.
• Knowledge of CRM processes like Sales, Marketing, Service cloud and Customer Support, Business processes. Developed solutions to improve CRM processes.
• Extensive experience in interacting with the senior management, business and IT users.
• Proficiency in Object Oriented Languages like C, and Java technologies.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Worked with team members for full - cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Possess good knowledge in Unit Testing, Test Coverage and Code Review.
• Excellent knowledge of customer focused IT delivery methods used.
• Expertise in developing, deploying and integrating Salesforce.com CRM.
• Excellent knowledge of Salesforce.com technical architecture.
• Experience in using different tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Excellent interpersonal, written and verbal communication.

TECHNICAL SKILLS:

Salesforce Suite: Sales Cloud, Service cloud, Marketing Cloud, Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, VisualForce (Pages, Components & Controllers), Apex Webservices, Apex Data Loader, Force.com Apex Explorer, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in.

Languages: Apex, Java, Python, JSP, C, C++, SQL/PLSQL

Web Technologies: HTML, CSS, XML. JavaScript

IDE’s and Software: Eclipse IDE

RDBMS: Oracle 11g/10g/9i, SQL Server

Operating Systems:  Windows 98/2000/XP/2003/vista, 7

Other Tools: Data Loader, MS Office, MS Excel, MS-Project 2000

PROFESSIONAL EXPERIENCE:

Confidential, Los Gatos, CA

Salesforce Developer/ Administrator

Responsibilities:

• Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
• Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation.
• Designed, developed and deployed the Custom objects, Components, VisualForce Pages to suit to the needs of the application. Developed APEX Classes and APEX Triggers for various functional needs in the application. Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Analyzed and evaluated complex business requirements and recommended solutions.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Worked with objects like Accounts, Contacts, Leads, Campaigns, Cases, Opportunity, Reports, and Dashboards.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the Production environment after testing. Hands on Data Integration with ETL tools Apex Data Loader and Data Loader.
• Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.
• Developed several Triggers, Apex classes and Visual force pages as part of the Application Development.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Wrote Custom Formula fields and Validation rules Involved in Data mapping specifications to create and execute detailed system test plans.
• The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created and used Email templates in HTML and VisualForce.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Columbus, OH

Salesforce Developer

Responsibilities:

• Interacted with the Work.com premium tech support team on a regular basis.
• Interacted with various business user groups for gathering the requirements for Work.com CRM implementation.
• Involved in Work.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Implemented the requirements on Work.com platform and Force.com IDE Plug-in Using Eclipse.
• Worked with various Work.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages.
• Developed and configured various Custom Reports and Report Folders for different user Profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Maintained user roles, security, profiles, and work-flow rules wherever necessary.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed custom Apex classes for Visual force page custom controllers using Work.com IDE and Apex.
• Developed Visual Force / APEX custom and extended controllers and triggers to support quotation enhancement.
• Created custom reports and enhanced Work.com environment as per user needs using Apex and Visual force pages.
• Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex.
• Developed dynamic Work.com visual force pages using Java script and Ajax toolkit.
• Established deployment strategy for implementing Work.com changes.
• Conducted unit and integration testing.
• Trained client in working configuration and development techniques.
• Configured security and organizational hierarchy for working implementation.
• Evaluated Work.com Support module for call-center / help desk application.
• Created data migration document for import/export of data from Work.com environment.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Eclipse IDE Plug-in, Pervasive Data Integrator, Windows XP.

Confidential, Bellevue WA

Salesforce Developer

Responsibilities:

• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created custom objects, Visual Force pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Created custom controllers implementing complex code for retrieval from Salesforce to VF pages.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Customizing the flex UI to show real time data consuming Sales force API.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created mash-ups to include data from many external end-points such as including financial information from 3rd parties in the customer’s profile (Accounts) using WSDL and XML Stream Reader.
• Successfully customized SFDC interface Responsible for performing administrative functions in Salesforce CRM such as create/modify pick-lists and lookup fields.
• Created detailed data mapping document for integrating various systems with Salesforce.com.
• Complete the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Created various summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles with permissions.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Created and deployed complex workflow rules according to the business requirements.
• Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services API, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates.

Confidential, Farmington Hills, MI

Salesforce Developer

Responsibilities:

• Created custom objects, Visual Force pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.
• Developed Apex Triggers, Apex Classes and Test Methods
• Created custom controllers implementing complex code for retrieval from Salesforce to VisualForce pages.
• Customized standard sales force objects like Accounts, Contacts, case management and solutions.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Always wrote test methods with code coverage of 80-100%.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds.
• Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex.
• Embedded Flex component into VisualForce pages of Salesforce.com.
• Implemented Data integration process using Informatica Power Exchange.
• Presented large data volumes in salesforce.com and obtained interactive graphs using Flex.
• Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.
• Managed users, hierarchical roles, profiles, security controls and territory management.
• Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

Environment: Java, APEX, Web services, SOSL, SOQL, Informatica Cloud, Force.com IDE, Import wizard, XML, Java servlets, Visual Force Pages, Workflows, Ajax toolkit, Adobe Flex 3.

Confidential

Java/J2EE Developer

Responsibilities:

• Involved in elaboration, construction phases and deployments of EAR files in the RUP process.
• Designed and Created Domain model and schema using Object oriented design / UML diagrams on RSA
• Developed the workflow interfaces using JSPs that are developed using Struts Tiles Layouts and the request processors using the Dispatch Action and Action.
• Developed the complete Exception module using the existing framework that embraces Struts, Java, JSP, JSTL, and Ajax.
• Created User Interface screens using HTML, DHTML, AJAX, CSS, Java script
• Configured plug in classes for the interfaces of struts with spring and to delegate controls to use MVC design pattern.
• Created Spring Interceptors to validate web service requests and enables notifications. 
• Used RAD application development and configured external capabilities for various interfaces.
• Used Oracle database for SQL, PL/SQL scripts, stored procedures, functions, triggers, Oracle forms/Reports, Performance Tuning and Optimization.
• Worked on creating topics, queues and MDBs for communication by using WebSphere JMS.
• Unit tested all the classes using JUNIT at various class level and methods level.
• Worked on Installing and configured WebSphere Application Server.
• Made use of WINCVS for checkout and check in operations.

Environment: RAD 6.0, WAS 6.0, Struts 1.2, Spring Framework 1.2, Java 1.4.2, JSP 2.0, HTML, XML, XSL/XSLT, JavaScript, JavaBeans, AJAX, Oracle 9i, RMI, WINCVS, Windows XP, UNIX.

Confidential

Software Developer

Responsibilities:

• Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.
• Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.
• Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.
• Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.
• Developed data model and stored procedures.
• Used JDBC for communicating with the database.
• Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Solid understanding in Object-Oriented analysis and design. Worked on various Design Patterns, UML and Enterprise Application Integration.
• Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment:  Java, J2EE, JSP, Servlet, Struts, PL/SQL Developer, Oracle, WebSphere Application Server, Ant, Eclipse, XML, CVS, MS Windows, UNIX.