SUMMARY:

• An Integration Analyst/Architect with over 20 years of experience delivering solutions in the Telecommunications/Health Insurance/Banking/Health Care/etc. arenas. Significant background enhancing, developing, migrating, converting and interfacing Sales, Order Management, Provisioning, Delivery, and Support systems. Successfully worked through the full SDLC process from requirements, design, testing deployment, and support.
• Extensive background interfacing with users, managers and stakeholders to develop “As Is” and “To Be” processes as well as functional and technical requirements. Acted as individual contributor or lead to deliver projects on time and within budget.

TECHNICAL SKILLS:

Languages: C, SQL, UNIX script, SED, AWK, XML, JSON, FORTRAN, Java, HTML, WSDL, XML, API,

Middleware: IBM WebSphere, ORACLE SOA, TIBCO, Informatica, Managed File Transfer (MFT)

Development Methods: SDLC (25 years), RUP (ten years), Agile (five years), ITUP (ten years)

Tools: Word, Excel, PowerPoint, Visio (Graphic Design), Outlook, Project, Access, Project, Rational RequisitPro, HP Quality Center, BMC Remedy, WebSequence Diagrams, BlueWorks, ServiceNow, JIRA, Rally, SoapUI, MicroStrategy

Protocols: HTTP, HTTPS, TCP/IP, XML, SOAP, REST

Hardware & Protocol: ATM, Frame Relay, VoIP, LAN/WAN, DSL, DSn, OCn, BVOIP, SONET Ring, SS7, SIP, Wireless, SOAP

Cloud: SalesForce.Com, SDN, NFV, NFVO, API

Business Systems: EFMS, CRIS, GFP Data, GCP, ConceptWave Catalog Manager and

Telco Product Sets: Metro Ethernet, SDN, NFV, NFVO, IPVPN, Centrex (Analog and ISDN), DIA & EIA, ISDN PRI, etc.

Other: CMM, CMMI, Oracle, SQL Server, MySQL, Abinitio ETL, Erwin, Teradata, Requirements gathering, writing and tracking MS Office Suite, ReqPro

Business Modeling Tools: MS Visio, UML, Web Sequence Diagrams, Blue Works, Rational Requisite Pro, Rational ClearQuest.

Databases: MS Access, SQL Server, Oracle

Tools and Packages: Quality Center, MS Visio, MS Project, BMC Remedy, Clarity

Methodologies: RUP, UML, IT/UP, Agile, ITIL.

Testing Tools: Quality Center

PROFESSIONAL EXPERIENCE:

Confidential,Allendale, NJ

Tech Lead/Solution Architect Middleware

Responsibilities:

• Gather, write, and manage integration design for B - to-B E-commerce transactions for order management (EDI, SOAP), ERP, CRM using ORACLE SOA, Managed File Transfer (MFT) and INFORMATICA
• Extensive use of COTS
• Manage MiddleWare project through the entire life cycle
• Led a team of developers, deployers, and testers
• Managed the deployment of the project
• Configuration management

Confidential,Middletown, NJ

Lead Project Manager

Responsibilities:

• Responsible for managing all aspects of Information Technology programs and projects throughout the lifecycle including Initiation, Planning, Execution, Reporting and Closure. Key for this role is ensuring that all the program/project deliverables are implemented on time, on budget, and within scope, to meet the expectations of the program/project stakeholders. Mobile and WEB based projects. Worked with WebServices on these projects
• Applied Telecom Industry standards such as TM Forum Frameworx (eTom, SID, TAM, NGOSS)
• Salesforce.com (Cloud application)

Confidential

Lead Integration Architect

• Gathered and wrote systems requirements
• Applied Telecom Industry standards such as TM Forum Frameworx (eTom, SID, TAM, NGOSS)
• Wrote As Is/To Be Sequence and Process Diagrams & Document
• Wrote Design Document for Order Management, Provisioning and Billing
• Wrote Interface Specification Document
• Led a team of five Integration Architects
• Mobile and WEB based projects
• Transitioned from a strict POS company (throw-away-cell phones) to the tradition mobile phone company model including POS, and eCommerce.
• Wrote CRM requirements for Salesforce.com (Cloud application)
• Used WebServices
• Configuration management
• SDN & NFV (Cloud application)
• Managed File Transfer (MFT) and INFORMATICA

Confidential, Middletown, NJ 

Business Analyst

• Reviewed the system requirements and design documents
• Prepared the test plan based on the above.
• Wrote and executed the test cases for AT&T’s Global Fault Platform using HP/QC for test cases, SCME for MRs, UNIX, XML for testing purposes, and SQL
• Provided End-to-End test and service assurance support.
• Matrix managed five testers
• SDLC-Waterfall & Agile
• Used ReqPro, Remedy

Confidential

BVoIP Provisioning Architect

Responsibilities:

• Reviewed all Business and Systems Requirements
• Applied Telecom Industry standards such as TM Forum Frameworx (eTom, SID, TAM, NGOSS)
• Solution Architect for BVoIP OSS/BSS systems, insure that the enhancements fit into the architecture and followed best practices.
• Act as the Confidential BVoIP Provisioning expert on projects which included:
• Porting out solutions
• Retail BVoIP Fraud Blocking
• Firewall tunneling provisioning
• Analyzed system and business functions supported in several ticketing and customer facing systems.
• Provided proposals to migrate functionality in target architecture systems.
• Interacted with business partners to understand current business functions and suggest innovative solutions to provide similar functionality at minimal cost in target system.
• Author functional and nonfunctional system requirements.
• Collaborated with development and test teams to review design and test docs and ensure they confirm to the feature functionality that was requested in the system requirements.
• SDN & NFV (Cloud application)
• Used ReqPro for gap analysis
• Wrote High Level Designs in full Use Case format
• Designed Tier 2 Process Flows
• “As-is” and “To-be” work flows using UML
• Reviewed Data Modeling Documents
• Reviewed number portability processes and transactions
• SDLC Waterfall

IBM Global Business Analyst

Confidential

• Improved requirements gathering and tracking methods
• Facilitated JAR and JAD requirements sessions..
• Identified issues and action items working with team members to insure closure
• Insured that Cycle Time Improvement initiative and ITUP, based on Telecom Industry standards such as TM Forum Frameworx (eTom, SID, TAM, NGOSS), processes are followed by all team members
• Translated requirements into GUI mock-ups
• Reviewed Data Modeling Documents
• Used ReqPro for gap analysis
• As-is” and “To-be” work flows using UML
• Wrote HLD in Use Case format
• Matrix managed 10 Business Analysts and Systems Engineers
• SDLC Waterfall
• SOA
• Used BMC Remedy
• Extensive use of COTS

Confidential, Long Island City, NY

Business Analyst Expert

• Tracked Business Requirements for an electronic fraud detection system using Actimize and Adeptra
• Requirements Manager
• Tracked all requirements using ReqWeb/Pro
• Administrator of the Requisite/Pro thick client and the Requisite/Pro thin client of the data base servers
• Also taught other business analyst how to use and administer ReqPro.
• Managed File Transfer (MFT) and INFORMATICA
• Extensive use of COTS

Confidential 

System Analyst/IT Specialist/Architect

• End-to-End Systems Engineer integrating and implementing large AT&T IT project
• Insured that Cycle Time Initiative and ITUP processes are followed by all team members. The Project was to implement the new SDLC IBM Cycle Time Improvement initiative and the IT/UP process at AT&T. My role was to review Business and Systems Requirements to insure that they conformed to the SDLC process
• Identified issues and action items worked with team members to insure closure
• Scrum Master
• From July 29, 2007 until March 21, 2008 I was the Business Analyst and Scrum Master at the Health Care Service Corporation (HCSC) which is the service company for several Blue Cross/Blue Shield companies. At this project was heavily involved in requirements gathering, requirements tracking, configuration management, performance testing and tuning.
• Was also JAR facilitator/Scrum Master with a major telecommunications company, and assessed systems engineering requirements and processes at another major telecommunications company and instructed those systems engineers and business analysts in effective requirements gathering, writing effective Use Cases, User Stories and following successful processes for improving the development cycle. This project used Agile.
• Identified data sources, provided data flow diagrams and documented the process
• Led a successful effort to add JAR/JAD facilitation as an IBM GBS offering.
• Wrote CRM requirements for Salesforce.com (Cloud application)
• SDN
• Translated requirements into GUI mock-ups
• Used WebServices
• Reviewed Data Modeling Documents
• Applied Telecom Industry standards such as TM Forum Frameworx (eTom, SID, TAM, NGOSS)
• Used ReqPro and DOORS for requirements management and ClearCase and ClearQuest for configuration management, BMC Remedy for incident tracking and Quality Center for test.
• Ran the daily Agile Scrums
• Taught QWEST systems engineers how to write requirements and test cases
• Developed UAT plans and test cases
• Developed load and stress test plans and test cases
• SharePoint was used for document access and storage
• HP/QC Test Tool
• Wrote systems requirements and high level design
• Wrote requirements in Use Case format
• Wrote SQL scripts to extract data and table constructs.
• Wrote requirements for data warehousing and ETL
• SharePoint was used for document access and storage
• UML
• Matrix managed 10 Business Analysts and Systems Engineers
• SDLC—Waterfall & Agile
• SOA
• Managed File Transfer (MFT) and INFORMATICA

Confidential

Business/System Analyst

• Advised clients on Best Practices for Next Generation Network Management Systems and Operations Processes for telephone networks and OSS.
• As a Business Analyst I gathered data and wrote a Business Requirements for an integrated order management system, billing system, inventory management system (Granite), element management system, network management system and work force management system.
• Established the Quality Assurance Plan for the OSS and the systems.
• Was “the hands” on systems engineer on a Service Delivery, Inventory, Sales, Billing, Marketing, and Service Assurance, for tier 1, tier 2 and tier 3. Also functioned as a process expert.
• Identified data sources, provided data flow diagrams using UML and documented the process
• Wrote the requirements to extract data from the identified databases, transform that data and load it into downstream databases (ETL)
• SDN
• Reviewed Data Modeling Documents
• Wrote requirements in Use Case format
• Wrote SQL scripts to extract data and table constructs
• Used ReqPro for requirements management.
• Chaired the Change Control Board.
• Extensive use of COTS
• SDLC
• SOA

Confidential, New York, NY

Lead Systems Analyst/Architect/Business Analyst

• Gathered data, negotiated and defined systems requirements, elicited and wrote business requirements for a work flow management NGOSS that insured airline flight crew compliance with Federal Airline Regulations and union contracts
• Developed Tier 1, 2 and 3 Process Flows
• Monitored Federal guidance and rule promulgation to ensure that requirements and subsequent phases of the projects are updated to reflect new guidance and rules and change requirements incorporate them
• Worked closely with the business stakeholders to capture business needs and business requirements
• Wrote requirements in Use Case format
• The environment was Object Oriented and the process was RUP.
• Member of the Change Control Board insuring the integrity of the requirements and insuring that proper CM practices were followed for the protection of our client airlines.
• Wrote requirements in Use Case format.
• Prepared process flows using UML.
• Prepared the CCB review packages for the client airlines.
• Hands on with ReqPro for requirements management, and ClearCase and ClearQuest for configuration management.
• Ran the daily Agile Scrums
• Developed UAT plans and test cases
• Identified data sources, provided data flow diagrams and documented the process
• Extensive use of COTS
• Wrote SQL scripts to extract data and table constructs
• Agile/RUP was the development process.
• Report generation.
• Used BABOK and PMBOK as guidelines

Confidential, Piscataway, NJ 

Lead Business Analyst, Lead Architect, Test Lead

• Worked closely with the business planners and business users to elicit and write business needs and business requirements
• As a systems engineer/business analyst worked on service delivery, sales, billing, marketing, and service Assurance for tier 1, tier 2 and tier 3.
• Functioned as a process expert at US West while leading a team that reviewed 27 development organizations to determine if they would pass a CMMI Level 2 audit. Advised those who fell short on how to improve their processes and helped them to rewrite their configuration management practices.
• Also developed the complex Operations data necessary to make intelligent investment decision about capital investment for KPN in Netherlands and StarHub in Singapore both of which were exploring entering new telecommunications areas. This was in two separate projects and I was sub-contracted to SAIC..
• Wrote systems requirements and high level design
• Wrote requirements in Use Case format.
• Identified data sources, provided data flow diagrams using UML and documented the process
• Developed UAT plans and test cases
• Wrote SQL scripts to extract data and table constructs
• Used BABOK and PMBOK as guidelines

 Confidential, Middletown, NJ 

Manager

• Managed the integration and implementation of CDIS, a T1.5 provisioning system,
• Worked as a system engineer, business analyst and manager of systems engineers, business analysts, project managers, system testers and systems integrators.
• As a systems engineer was hands on for Service Delivery, Sales, Billing, Marketing, and Service Assurance Business and Operations Support Systems, for tier 1, tier 2 and tier 3.
• Project Manager for PBX systems.
• Also functioned as a process expert and helped established Quality Assurance and Configuration Management Processes that were adopted in the Bell System.
• Prepared budgets and financials
• PBX OA&M SME
• Identified data sources, provided data flow diagrams and documented the process
• Billing & Provisioning SME
• Wrote supply chain business requirements
• Developed UAT plans and test cases
• Wrote Applications in C to aid in investigating the root causes of problems
• Wrote SQL scripts to extract data and table constructs
• Wrote shell scripts to aid in gathering data.