PROFESSIONAL SUMMARY:

• 7+ years of IT industry experience including over 4 years of PRPC experience and over 3 years of Java/J2ee experience in software analysis, development, and implementation of applications utilizing Java, JSP, Servlets, Oracle8i/9i/10g/11g/12c, MS SQL Server 2005/2008, HTML5, on multi - tier applications and Enterprise application Integrations.
• Experience in PEGA Rules Process Commander (PRPC) V7.1, V6.3SP1, V6.2 and V5.5SP1.
• PEGA Certified System Architect (CSA)
• PEGA Certified Senior System Architect (CSSA)
• Experience in translating business processes and end-user requirements into functional system requirements that improved productivity and reduced operating costs and, extensive knowledge in Design, Development, Migration, Deployment and Integration of PRPC and good Exposure in Health Care, Finance and Insurance Domains.
• Specialized in Business Process Analysis, Requirements gathering, Systems Design and Analysis, Process Mapping, Project Management, Systems Integration, Data Architecture, Modeling, Gap Analysis, Process Flow Design and Conceptualizing Business Frameworks.
• Involved in multiple projects covering all the areas of Software Development Life Cycle (SDLC) including Requirements Analysis, Application Design, Technical Design, Development, Testing & Debugging along with Implementation, Documentation and incorporation of user feedback to plan enhancement in the Application system.
• Experience in designing and Developing Business Rules Engine (BRE) and Business Process Management (BPM) applications using PRPC.
• Thoroughly worked on reporting wizard, design patterns list view, summary view, activities, Obj-Validation.
• Experience in PEGA Direct Capture of Objectives (DCO) methodology
• Work exposure on Integration (SOAP, SQL) with PRPC.
• Hands on experience in designing User Interface (UI) rules such as Flow Actions, Harness, Section, Layouts, Paragraphs and Smart Layouts.
• Good Exposure on using Correspondence and Reporting features in PRPC.
• Strong Experience in Pega Sales Automation Framework, Pega Smart Dispute.
• Knowledge in Pega Frameworks such as CPM, CPMHC and Smart Investigate.
• Experience in developing applications using Service Oriented Architecture (SOA) such as Web Services (SOAP) and has Exposure in Pega CPM Framework.
• Clear understanding of using Clipboard, Tracer and SMA for debugging, PAL for performance analysis and Preflight tool to check application Guardrails Compliance.
• Configured and managed Flows, Harnesses, Assignments, Data properties.
• Designed and implemented Decision Rules, Declarative Rules, and Validation Rules.
• Designed PRPC flows, Assignment, utilities, Decision, Spin-off and Split- Join shapes.
• Well-versed in PRPC flows, interpretation of all Flow Shapes.
• Exposure in constructing Class Structure hierarchy and Rule Set structure based on PEGA Guardrails.
• Experience in developing web pages using HTML, JavaScript, DHTML and CSS.
• Extensively worked with JAVA, J2EE, HTML, and XML.
• Experience with various Application Servers Web Sphere Application Server and Apache Tomcat.
• Worked in Agile, Scrum and Waterfall Methodologies

TECHNICAL SKILLS:

BPM Product: Pega Rules Process Commander (PRPC v 5.5/6.2/6.3/7.1 ).

Operating Systems: Windows 2000, XP, Windows NT, Unix/Linux (Red Hat).

Programming Language: Java, J2EE.

Java/J2EE Technologies: J2EE, JSP, JDBC, JMS, Web Services.

CRM Technologies: Clarify CRM 13.1.

RDBMS: Oracle 8i/9i/10g/11g/12c, SQL Server, MS Access, DB2.

Web Technologies: HTML, DHTML, CSS, JavaScript, XML, XSL, XSLT.

Web/App Servers: Apache Tomcat 6.0, Web Logic8.1/9.2, Web Sphere 6.0

Tools: Microsoft Visio, Rational Rose, Quality Center

PROFESSIONAL EXPERIENCE:

Confidential, Pittsburgh, PA

Sr. PRPC Developer

Responsibilities:

• Created High Level Class structure, Workflows and Rule sets in PEGA PRPC.
• Defined activity steps and created methods in PRPC for the implementation of the Business logic.
• Worked on CPM Specific rules like Rule-PEGA-Intent-Task and Rule-PEGA-Interaction-Driver.
• Extensively worked with the Member Interaction and Provider Interaction-Driver.
• Collecting requirements, designing prototype of the system and presenting to the business users and managers.
• Creation of HTML rules, Properties, Embedded Pages and Correspondences.
• Created Rules for Validation, Integration rules like Rule-Connect-SQL using methods.
• Experienced working with Connectors and Services.
• Extensively used Clipboard, Tracer and SMA tools for debugging.
• Prepared Unit test cases and Unit test logs.
• Created list and summary view reports, agents which will run in the background to generate daily, weekly and monthly reports.
• Developed and designed class structure, workflows as well as integration between systems for smooth and optimized operation of systems.
• Used Pega Sales Automation Framework.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Implemented Single Sign on (SSO) User authentication using Siteminder in PEGA.
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
• Strictly adhere to the PRPC guard rails as defined by PEGA systems Inc.
• Created nightly agent for creation of operator ids in the application.
• Involved in interacting with business to resolve day-to-day production issues.
• Implemented SLAs for business logic which needs to be triggered at various time intervals without manual intervention.
• Used System Management Application (SMA) to monitor various agents and listeners, to get stats on the rule information and to clear the rule cache and lookup list cache.
• Coordination with offshore team for change requests and production issues.

Environment: Pega PRPC 7.1.8/6.3Sp1, HTML, Java Script, SOAP and SQL connectors and services, Oracle 11g/12c, PRPC database.

Confidential, Irving, TX

Sr. PEGA Developer

Responsibilities:

• Worked with the line of Business to make Confidential compliance with all the associations Confidential with their release documents every fall and spring. Modified the Disputes Processing system (DPS) with new CB reason codes and with the changes in chargeback rules and regulations.
• Involved in Multiple Projects throughout the life cycle which involves Dispute Processing system impacts.
• Involved in Designs for the work flows and the integration pieces.
• Implemented critical work flows part of day to day business operations the workflows are crucial to success of the system, especially considering the volume.
• Automated several processes within CITI using PEGA PRPC like Fraud Automation which eliminated manual work in creating cases, Fraud Reporting and CB.
• Automated the way CITI used to communicate with Amex for Media Requests.
• Automated the Credit Balance Refund workflow to get the feed directly and Post to Customer Creation of activities for implementing core business logic.
• Created several new Services with MQ and JMS integrating with Other legacy as well as Desktop systems through ESB.
• Provided Technical knowledge and direction to Business for selecting the correct path from PEGA Perspective.
• Used Pega Smart Dispute and Smart Investigate frameworks.
• Monitored all the alert logs and PegaRules logs in the Production to identify any critical issues which may cause Performance Issues
• Ran the PAL, Profiler for identifying the performance issues in UAT/DEV environments
• Helped in managing offshore resources with regards to design, delegation of tasks, and explanation of client requirements on deliverables.
• Worked as Release Coordinator for packing the rules, setting up the access groups and monitoring the performance.

Environment: Pega PRPC V7.1.6, Oracle 11g, IBM WebSphere Server 6.1, MS Visio, Java Script, Java/J2EE, HTML, XML.

Confidential, Orlando, FL

PEGA Developer

Responsibilities:

• Designed and developed Data Model, Class structure, Access Group, Process flows, Activities and UI properties.
• Extensively involved designing and developing Work flows and Rule sets as well as integrating the application with external systems.
• Involved in preparing project design documentation and requirement documents.
• Created Step methods, When Rules and Decision Rules for implementing business logic.
• Created User Interfaces like section, harness and flow action and portal representation.
• Implementation and integration of multiple external systems with soap connectors.
• Extensively worked on Debugging Tools Tracer, Clipboard, PAL and Rule Inspector.
• Worked on SMA, SLA and User Interface Rules.
• Involved in Creation of validation rules like property validation, object validation to implement business logic validation.
• Used various methods in activities depending on the business rules in the project.
• Worked to resolve the severity issues that are face by end users.
• End to end Integration testing of the application.
• Implemented Agile / Scrum Methodology and participated in development & conversion of business requirements into PMF stories.
• Designed and developed SLA's according to the business requirements
• Troubleshoot and communicate with PEGA Support team to resolve technical issues which require hot fix from PEGA systems.
• Co-ordinated with the off shore working teams for providing business insight and resolved their functional and technical queries.
• Updated Rules, Data Instances, Defects and Hot Fixes in Rule-Tracking sheet.
• Unit testing of Developed Applications and solved tickets in UAT and SIT environments.

Environment: PEGA PRPC V6.2, Rational Rose, Oracle 10g, XML, HTML, JavaScript and JSP, Web logic.

Confidential, PASADENA, CA

PEGA Developer

Responsibilities:

• Worked with line of business to evolve existing production processes to comply with new government and corporate regulations.
• Developed all the business rules for the Pega implementation.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Involved in integrating the CPMHC with other PRPC applications.
• Involved in developing UI Screens, activities, and correspondence.
• Created High Level Class structure, Class Hierarchy, Workflows and technical design document.
• Provided technical insight and direction on project initiatives from Pega expertise perspective.
• Designed and developed the User interface for the application by creating the harness and section rules
• Created Data classes and DB tables for integrating with external systems.
• Developed Validation Rules and Integration rules pertained to Rule-Connect- and Rule-Service.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Participated in the requirements gathering and analysis with the business users.
• Administration activities like creation of Access Groups, applications, operator IDs, rule set versioning and locking, taking wraps and importing on QA machines for Quality Assurance.
• Created product rules and migrated zip files from development to QA, UAT & monitored Performance when regularly.

Environment: PEGA PRPC 5.5sp1, CPMHC, CTI, SQL, HTML, XML, and Oracle 10g, Web logic, UNIX, JAVA, MS Visio.

Confidential, Columbus, OH

Java/J2EE developer

Responsibilities:

• Involved in supporting the whole SIS application from front-end to back-end
• Implemented Struts Framework for front-end navigation
• Extensively used JavaScript for front-end fields validation
• AJAX is used to for asynchronously populate data based on the key fields
• DB2 and Oracle databases are used to insert, update and delete customer records
• Eclipse IDE is used to develop the application
• Log4J is used to log information and errors into log files
• Apache Ant is used to build EAR files
• Wrote JUnit test cases and test suites to test different packages with in the application
• Extensively used debug mode in fixing defects and understand the workflow
• Fixed defects on time based on priority (Emergency, High, Medium, Low)
• Used CVS for source code version control

Environment: Java, J2EE, JSP, Struts, EJB, WebLogic server, Junit, CVS, DB2, Oracle 9i, TOAD, Windows XP.

Confidential

Java Developer

Responsibilities:

• Involved in architecture design, analysis and development of employee-to-business E2B portal.
• Implemented Verity Search and advanced caching methodologies in client and server-side scripting (Java Script) for high performance.
• Development of the Sequence diagrams in UML using Rational Rose.
• Development of the Business and Database classes for protective insurance module, Disposition, Vendor Recon, Refueling, Rates, Admin and Read Only features.
• Developed view pages and Java Beans (JSP, Java Beans, HTML, SQL) and
• developed system to access to legacy system database (JDBC)
• Developed the application with Struts framework.
• Configuration of the Web logic 7.0 application server.
• Development of the build script using XML (build.xml) used by ANT (to generate the Integration Build).
• Designed and implemented exception handling strategies, logging using log4j.
• Development of the unit test scripts using JUNIT.
• Configuration of the deployment descriptors using XML.
• Used the CVS source control tool as version control system.

Environment: Windows 98/XP, J2EE, Java, JSP, JDBC, Servlets, XML, HTML, CSS, JavaScript, Struts, Ant, JUnit, Oracle 9i, Web logic 6.0, Eclipse, CVS, SQL Navigator.

Confidential

JAVA/ J2EE Developer

Responsibilities:

• Involved in the Analysis, System study and Designing of the project.
• Developed front-end screens with HTML, DHTML, CSS, Java Script, and JSP’s. Extensively done client-side validations using JavaScript and developed the required Servlets.
• Developed scripts to build and deploy the application on Apache Tomcat Servlet container.
• Coordinated with onsite team and the client in understanding the business process and requirements
• Developed stored procedures, triggers, functions and database tables in Oracle database.
• Used JDBC, Application Server provided transaction API for accessing data from the Oracle the using standard statements.
• Developed DTO classes and common Until classes for the application modules
• Preparation and review of Unit Test Plan, Unit Testing, Test Results review and other QA documents

Environment: JDK 1.2, NetBeans, Apache Tomcat Server 3.0, Oracle 8i, Servlet 2.2, JSP 1.1, JNDI 1.2, HTML, JDBC 2.0, Windows.NET