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Service-now Consultant With Lead Position Resume

SUMMARY:

  • Over more than 12 years of experience in the field of Information Technology with on demand IT Service Management.
  • 6+ years’ experience as a Service - Now System Administrator & Implementation Specialist.
  • Working Experience of various phases of SDLC such as Requirements Analysis, Design, Code Construction, Testing and UAT.
  • Direct hands-on experience on various IT Services of Service-Now tool like Incident, Problem, Change, Service Catalog requests, Report, Gauges, Web Service Integration along with MID Server & LDAP configuration.
  • Good Knowledge of CMDB and Asset Management Services: Business Services and Configuration Item relationships.
  • Good Understanding of Object-oriented Analysis Design and Application Development.
  • Prepared various documents like Functional Specifications Document and Design Document.
  • Pursue a proactive approach to problem solving.
  • Work effectively with others in a team environment.
  • Strong verbal, written and interpersonal communication skills.
  • Served and Lead various projects.

TECHNICAL SKILLS:

Java Technologies: Core Java 5, JDBC, RMI, Java Reflection API.

J2EE Technologies:: Servlet, JSP, JSTL, JSF, JavaBeans, JNDI and EL.

J2ee Frameworks/Libraries/Tools: Spring MVC 2.5, Struts1.2, ANT1.6, Log4j, Quartz, Apache Common Libraries Apache Digester, SVN, etc.

Database: Oracle 10g, MS SQL Server, MS-Access.

Web2.0/XML Technologies: Ajax, CSS, HTML, XML, JQuery, Jelly.

Web/Application Server: Apache Tomcat 6, Sun Application Server, JBoss, Axis2.0.

Design Skill: Object Oriented Design and Analysis, J2EE Design Pattern and UML.

Other: Service-Now, Eclipse 3.5, HPPPM 7.1

PROFESSIONAL EXPERIENCE:

Confidential

Service-Now Consultant with Lead Position

Responsibilities:

  • Requirement Gathering & Gap analysis
  • Configuration of Business Rule, Client Script, forms, view, workflow
  • Configuration of Access control, Roles, Application, Mid Server and Web Service with Third Party
  • Service Catalog Design through Order Guide
  • Unit Testing and Integration Testing

Confidential

PME Consultant.

Responsibilities:
  • Requirement Gathering
  • Analysis, Design and Core Java, JSP coding
  • Project Documentation
  • Configuration workflows and request type to handle approvals
  • Development using Java, PL/SQL
  • Unit Testing and Integration Testing

Confidential

HP PPM Consultant.

Responsibilities:
  • The Design of the admin utility
  • The Documentation using UML (Use cases, Sequence diagrams, Class diagrams)
  • The Development of the admin utility using Java
  • The Configuration of security groups, user related information, workflow
  • Unit Testing and Integration Testing

Confidential

HP PPM Consultant

Responsibilities:
  • Preparing Technical Specification
  • Digitizing CIVI’s used by Level 1 and Level 2 Businesses
  • The Addition of fields in individual Request types along with corresponding storage parameters, field dependencies, configuring of user access and security groups
  • The Creation of a Support Handover Document as a basis for user’s reference

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