SUMMARY:

• Total 15 years of experience in Information Technology which includes 12 years of industry experience with Software Configuration Management (SCM), Change Management (CM), Project Management, build automation, Release Management (RM) and Cloud DevOps in large and small software development organizations.
• Experienced in all phases of the software development life - cycle (SDLC) with specific focus on the build and release of quality software. Experienced in Waterfall, Agile/Scrum, Lean and most recently Continuous Integration (CI) and Continuous Deployment (CD) practices.
• Created SCM Process, policies and procedures which are followed by Development and SQA teams to Release or Deploy highest quality product for the enterprise.
• Experience in using CVS, Subversion, VTFS, Perforce, GIT, Gradle and Rational Clear Case on Unix and Windows environment.
• Supported provisioning by creating and configuring virtual development environments using Hashicrop tool Vagrant
• Experienced with Handling Cloud environments (AWS and OpenStack)
• Managed Amazon Web Services like EC2, S3 bucket, RDS, EBS, ELB, Auto-Scaling, AMI, IAM through AWS Console and API Integration with Puppet Code.
• Worked with Chef Enterprise Hosted as well as On-Premise, Installed Workstation, Bootstrapped Nodes, Wrote Recipes and Cookbooks and uploaded them to Chef-server, Managed On-site OS/Applications/Services/Packages using Chef as well as AWS for EC2/S3/Route53 & ELB with Chef Cookbooks.
• Extensive experience in using Continuous Integration tools like Cruise Control, Build Forge, and Hudson.
• Experience in using Build Automation tools and Continuous Integration concepts by using tools like ANT, Jenkins, Teamcity, QuickBuild, Buildforge and Maven.
• Developed Puppet modules to automate application installation and configuration management
• Installed, configured and administered Continuous Integration tools such as Hudson and Jenkins for automated builds.
• Experience in using Nexus and Artifactory Repository Managers for Maven and Ant builds.
• Good experience on container management tool Docker.
• Experience in administering and configuring Nexus Repository Manager
• Ability to build deployment, build scripts and automated solutions using shell scripting
• Experience in using monitoring tool like Nagios
• Experienced in branching, tagging and maintaining the version across the environments using SCM tools like GIT, Subversion (SVN) and TFS on Linux and windows platforms.
• Extensive experience in configuration management and release engineering in multiple projects and multiple-branches environment.
• Experience as a Project Administrator for the Branching, Merging, and Access allocation to Users.
• Experience with UNIX and shell Scripting.
• Experience in Atlassian Products like Confluence, Jira, Crucible, Bitbucket.
• Extensive experience in defining the branching and the merging strategies, creating baselines and releasing the code. Worked with different bug tracking tools like JIRA Atlassian Management Tool and Bugzila.
• Created CM Plans and Test Plans for Applications. Experienced in trouble shooting, configuring and deploying enterprise applications in Jboss and Tomcat as well.
• In-depth technical strengths and business understanding for full-cycle project and post-implementation problem-solving requirements.
• Implemented Release schedules, communicated the Release status, created Roll out Plans, tracked the Project Milestones, prepared the reports and chaired the Release calls and worked for a successful Release.
• Knowledge of ITIL process
• Good analytical, problem solving, communication skills and have the ability to work either independently with little or no supervision or as a member of a team.

TECHNICAL SKILLS:

Version Control: Git, Perforce, Github, GitLab, Stash, Subversion and Team Foundation Server

Continuous Integration: Jenkins, Hudson, AnthillPro, CruiseControl, BuildForge, uBuild, Bamboo Atlassian CI Tool and TeamCity

Installer & Packaging: InstallAnywhere, InstallShield, Wise Installer/ Studio and Linux RPM

Configuration Mgmt: Chef and Puppet.

Build Tools: Maven, Gradle, Ant, Make and MSBuild

Scripting: Perl, Ant, Maven, Shell Scripting, JavaScript and Python

App Servers: HTTP, Tomcat, Websphere, Apache, Nagios, Jboss, IIS 6.0

Quality & Security: SonarQube, FindBugs, AppScan, Coverity, Clover, Cobertura and JaCoCo

Virtualization: VMware WorkStation, Oracle Virtualbox and VSphere

Others: Joomla, Nexus, Artifactory, Elgg, BugZilla, JIRA, PhotoShop and Wiki

OS: RHEL, Windows, Linux, Ubantu, Solaris and Mac OS X

Languages: Perl, Ruby, HTML, Core Java, PHP, Microsoft.NET, CSS

Databases: MySQL 5, Oracle, PL/SQL

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Sr. AWS Cloud/ DevOps Engineer

Responsibilities:

• Developing and supporting a Docker, CoreOS, Consul and AWS ECS infrastructure for application platforms and Jenkins continuous delivery processes
• Researching, designing and implementing best practice processes for multi-region deployments, disaster recovery and high availability
• Developed an automated, no-downtime deployments to an AWS infrastructure using Cloud Formation, auto scaling groups, Python boto, and Fabric
• Chef configuration management for managing Linux AWS EC2 instances and Jenkins slaves nodes
• Implemented and support an AWS managed Elastic search/Kibana cluster for application logging
• Enabled developers and QA to deploy and test applications via Jenkins using various scripting technologies (i.e. Python, Node, Bash)
• Collaborate with developers and QA to implement continuous integration testing with Jenkins
• Design and develop server monitoring with CloudWatch and automated log archiving processes to S3
• Work with enterprise support team on security compliance and disaster recovery measures
• Manage a Jenkins master and slave infrastructure. Develop and support Jenkins jobs for client-side and server-side teams
• Manage Git repositories and integration into a continuous delivery process

Environment: Puppet, Jenkins, python (BOTO API), Shell scripting, Ruby, Linux Administration, undeck, JIRA, Jenkins, Docker, GIT, Subversion, Splunk, ANT, Groovy, Udeploy, SonarQube, Selenium, Web Logic, AWS (EC2, S3, EBS, ELB, VPC, Redshift, Cloud formation).

Confidential, Waukesha, WI

Sr. DevOps Engineer

Responsibilities:

• Managing Amazon Web Services (AWS) infrastructure with automation and configuration management tools such as Ansible, Puppet, or custom-built. designing cloud-hosted solutions, specific AWS product suite experience.
• Experience in designing and deploying AWS Solutions using EC2, S3, EBS, Elastic Load Balancer (ELB), Auto scaling groups, AMIs.
• Experience involving configuring S3 versioning and lifecycle policies to backup files and archive files in Glacier.
• Designed highly available, cost effective and fault tolerant systems using multiple EC2instances, Auto Scaling, Elastic Load Balance and AMIs.
• Highly skilled in the usage of data center automation and configuration management tool such as Docker.
• Worked at optimizing volumes and EC2 instances and created multiple VPC instances.
• Continuously managed and improved the build infrastructure for global software development engineering teams including implementation of build scripts, continuous integration infrastructure and deployment tools.
• Defined the Patch Management process for the VMware Environment to upgrade the Hosts and VM’s and Successful completion of Update Manager Installation in all the Environments.
• Manage uDeploy configuration, administration, upgrade, security and maintenance of systems, platforms like Web, application and DB tier
• Build uDeploy workflows for deployment automation of JAVA and .NET applications.
• Performed uDeploy agent installation and configuration, Support uDeploy security roles and application access.
• Used Puppet server and workstation to manage and configure nodes. Writing Puppet manifests to automate configuration of a broad range of services
• Experience in Continuous Integration (CI) and Continuous Deployment (CD) using Jenkins
• Developing automated process for code builds and deployments; Jenkins, Ant, Maven, Sonar type Nexus, Shell Script, Perl, Java and Implementing a Continuous Delivery framework using Jenkins and Maven in multiple environments.
• Integrated Maven with Shell scripts created in Bash to automate the deployments for the Java based applications. Managed the deployment activities for multiple server instances by enabling password less ssh communication between the servers and utilizing utility in the shell scripts.
• Experienced in authoring pom.xml files, performing releases with the Maven release plugin, Mavenization of Java projects and managing Maven repositories.
• Experience with build tools like Maven Junit, JQuery and have worked in Mavenization of multiple projects.
• Designing and Setting-Up the Splunk Architecture in the organization and creating Applications on Splunk to analyze the Big Data.
• Design and write code to develop and maintain systems which power Splunk multi-tenant services hosted in the public cloud.
• installed, configured and maintained web servers like HTTP Web Server, Apache Webserver on RedHatLinux.
• Performance monitoring using Sar, Iostat, VMstat and MPstaton servers and also logged to munin monitoring tool for graphical view.
• Prepared projects, dashboards, reports and questions for all JIRA related services. Generated scripts for effective integration of JIRA applications with other tools.
• Automated the build and release management process including monitoring changes between releases.
• Defining Release Process & Policy for projects early in SDLC and Perform Deployment of Release to various QA&UAT environments and Branching and merging code lines in the GIT and resolved all the conflicts raised during the merges.
• Supporting different projects build & Release SCM effort e.g. branching, tagging, merge, etc.
• Responsible for installation and upgrade of patches and packages on RHEL5/6 using RPM&YUM.

Environment: AWS, S3, EBS, Elastic Load balancer (ELB), Auto Scaling Groups, VPC, IAM, Cloud Watch, Glacier, Jenkins, Maven, Subversion, Ant, Bash Scripts, Git, Docker, Jira, Chef.

Confidential, Northbrook, IL

Sr. DevOps Engineer

Responsibilities:

• Integrate build tool with CI system Jenkins. Auto provision envs in Amazon AWS monitor and administer development, QA, CS environments. Manage delivery of automated builds to QA, CA and production environment with updated deployment notes. Administer SVN access and manage requests on environments with Infrastructure team.
• Automate build creation process using build tool build tool for Python and Maven for Java.
• Automate Deployment using configuration Management tool like puppet to provision amazon AWS Instances to enable continuous Deployments.
• Automating the complete process of Unit testing and Integration testing Using Gradle Scripts
• Build Java code on to different Jenkins servers as per the schedule.
• Set up Java environment for the installation of ANT on Linux.
• POC on container based deployments to easily replicate dev to prod functionalities using Docker
• Work with infrastructure in proper architectural setup of Linux\Unix environment, such as NFS mount point, Samba installation to better stream line build and release management across servers
• configure and maintain consul for service discovery and monitoring after SWOT analysis of tools like Nagios
• configure, baseline and implement code violation and license analysis tool black duck.
• Build Automation for java and python using Maven and Puppet
• Built a code migration factory to automate and industrialize Solaris to Linux platform migration initiatives
• Jenkins nodes, creating required scripts (Perl & Python), and creating/configuring VMs (Windows/Linux).
• Managed and monitored the server and network infrastructure using Nagios.
• Implemented a Git mirror for SVN repository, which enables users to use both SVN and Git.
• Continuous integration using Jenkins.
• Set up system for dynamically adding and removing web services from a server using Docker, Nginx, and GitLab CI.
• Maintaining Infrastructure automation using chef
• Mange build and deployment using Maven, Jenkins, Chef SCM tools
• Installing and configuring chef by registering the nodes with the chef server
• Writing cookbooks, uploading them to chef server and executing them on the nodes by running chef client
• Created virtual environments via Hashicrop tool vagrant with chef client provision
• Configured and monitored distributed and multi-platform servers using Nagios
• Developed and maintained Perl/Shell scripts for build and release tasks.
• Extensively used ANT tool to do the builds, integrated ANT to Eclipse and did local builds.
• Integrated Maven with Jenkins for the builds as the Continuous Integration process.
• Experience in testing/development/automation in a Dev Ops role on an agile/iterative project team for the API Gateway.
• Configured Docker container for branching purposes.
• Administered local software repositories including Gitlab, Stash, Artifactory and Nexus.
• Integration of Jenkins with Jira Atlassian Tool, Github.
• Installed and configured Confluence as the enterprise Wiki to document development and change management procedures
• Used ANT and MAVEN as a build tools on java projects for the development of build artifacts on the source code.
• Strong knowledge on JIRA administration and JIRA workflow design and JIRA service desk
• configure Nexus for repository management of artifacts
• Used AGILE MVN method to develop a build and also ANT as a build tool.
• Publish build / compliance reports using sonar
• Document and update install guide and characterization guide
• Automate provisioning of Amazon AWS instances

Environment: Perl Scripting, Shell Scripting, Aws, Jenkins, Nagios, Jira, Maven, Chef, Vagrant, Linux, SVN, Git, Gradle, Puppet, Python, Maven, Ant, Nexus,

Confidential, Renton, VA

Sr. Devops Engineer

Responsibilities:

• Responsible for design and maintenance of the GIT repositories and the access control strategies
• Carried Deployments and builds on various environments using continuous integration tool
• Developed, maintained, and distributed release notes for each scheduled release
• Installed and Configured Jenkins for Continuous Integration
• Automating the tasks using Puppet and Python scripting.
• Closely worked with Developers and Testers in supporting new application feature and manage application using automated deployment tools.
• Creating scripts for system administration and AWS using languages such as BASH and Python.
• Worked with Amazon AWS in moving STAG, PROD environments to the cloud.
• Creating scripts in Python which integrated with Amazon API to control instance operations.
• Established processes and tools to maintain code base integrity, including check-in validation rules and branch/merge processes
• Wrote Maven build scripts for creating jar, war and ear artifacts, which were then deployed to Tomcat and JBoss
• Expert in Dynatrace for tracking the pure paths and Agent Breakdown's for the Agent's and Collector's for the Services related to the Environment's
• Builds and deploys J2EE application in JBoss using Shell scripts
• Expertise in UDeploy for Deploying to various environment's and control those related dependencies
• Maintaining the Environments like Dev, Sit, Uat, Pre-Prod and Prod
• Created Jenkins Workflows for pre deployment process (DB execution, Environment configuration changes etc.) on both QA and preproduction Environments
• Coordinated with all the teams before and after the production deployments for the smooth production releases
• Responsible for performing L1 & L2 activities like troubleshooting of incidents, working trouble tickets and completing escalation management.
• Created analytical matrices reports, dash boards for release services based on Rally tickets.
• Providing L2 monitoring support at the infrastructure, application & middleware layers and resolving and reporting of incidents for our production environments.
• Focus on continuous integration and deployment, promoting Enterprise Solutions to target environments.
• Participated in Production Releases - CRQ creation, implementation and validation.
• Responsible for quickly evaluate information, engage and assist developers and communicate issues to help remediate and resolve production issues efficiently.
• Work as a JIRA Admin for creating the Jira Stories and assign them to the developers and QA's.
• Verify the Iapi and Server logs at time of Health Check for the JBoss Servers
• Assist with maintaining current build systems, developed build scripts, and maintained the source control system
• Documented release, builds and source control processes and plans
• Developed and implemented Software Release Management strategies for various applications according to the agile process
• Collaborates with business partners to continuously identify proactive monitoring and health check activities.
• Experience in L2 Production Support at time of App Go Live in PROD and Coordination with Offshore Team.

Environment: AWS, Nagios, MAVEN, Puppet, SVN, GIT, Gradle, Tomcat, Scrum, Python, MAVEN, Ant, Nexus, Java/J2EE, Oracle, Git, Jenkin's, uDeploy, Solar - Nexus, Dynatrace, JIRA, Postman, Chrome Sense, HPALM, Unix Script, SQL Script, JBoss, Iapi logs, Linux.

Confidential

DevOps Engineer

Responsibilities:

• Administration and Configuration management of version control systems GIT, SVN.
• Developed and maintained the continuous integration and deployment systems using Jenkins, ANT, Maven, Nexus, Ansible and Ruby.
• Experience with Splunkdata mining and log file reporting.
• Handled deployment coordination across teams.
• Developed and maintained scripts for deployment automation to multiple environments.
• creating of servers, AMIs, storage blocks, snapshots, VPCs, subnets, load balancers, and firewalls in AWS
• Installation and upgrade of Opscode Chef Server and documenting steps.
• Installation and upgrade of Chef Client and Make sure servers are getting converge with chef-server.
• Creating of Organization, Environment, and users in Chef server
• Work station setup for Knife plugin and establish connectivity between Chef server and workstation
• Pushing of chef - cookbook, roles, databags on chef-server using knife plugin and executing it on node.
• Bootstrap the node in Cloud using Knife and add them to required Environment.
• Co-ordinating with different teams in order to solve the CHEF defects and providing required solution to the issue in an efficient manner.
• Worked on cloud automation framework namely CHEF which included automation of certain software installation processes in the form of Ruby code.
• Installation and Configuration of Vagrant in Windows or Linux.
• Add required images to Vagrant and create servers out of Images for testing
• Installation and configuration of Git, merging code from develop branch to master branch and make it ready for deployment.
• Pushing Code from Git to nexus make available for release through automation script using Jenkins.
• Worked on the cloud automation framework namely CHEF the included automation of certain software installation processes in the form of Ruby code.
• Focused on automation, integration, monitoring and configuration management
• knowledge on GIT and Jenkins Continuous Integration Server - Installation, Configuration, Design and Administration, and integrating these tools with other systems
• Designing, implementing and supporting fully automated Continuous Integration and Continuous Delivery processes.
• Provided support to conduct system testing and integrated more servers to the infrastructure.
• Designing and implementing fully automated server build, management, monitoring and deployment solutions spanning multiple platforms, tools and technologies including Jenkins Nodes/Agents, Chef, SSH, Amazon EC2 and packaging, deployment and testing.
• Java Virtual Machine and Application Server Tuning, Monitoring and Alerting on Solaris and RHEL Linux
• Installation and configuration of Nagios and installation Big Brother on Client VM for monitoring
• Configuring the client VM’s in Nagios, servers for monitoring and applying blackouts for any outages, pulling reports, providing them to client.
• Networking and Infrastructure trouble shooting and Administration experience - TCP/IP, DNS etc

Environment: RHEL 6.x, CentOS, Ubuntu, Solaris, AIX, VMware, Jenkins, AWS, Git, SVN, Splunk, and Open SUSE Linux GIT, SVN, ANT, Maven, Nexus, Ansible and Ruby, Chef, SSH, Amazon EC2

Confidential 

SCM Build & Release Engineer

Responsibilities:

• Provided detailed documentation of complex build and release process, MOPs, build cycles and calendars including creating build reports and Release notes.
• Assisted PM and RM creating Weekly Status Reports, Roadmaps and other presentations.
• Implemented best practices of agile methodology to speed up the delivery process efficiently.
• Was active member of daily stand up meetings, bug scrubbing meetings and Sprint planning meetings as best practices of agile environment.
• Work closely with developers, QA teams, Product owners and other stakeholders to deliver software through the build and deployment system.
• Developed branching strategy suitable to current code structure and successfully executed using SVNX, Uber SVN and Tortoise SVN.
• Introduced a concept of Review Branch for code analysis and controlled code management strategy.
• Introduced ideas for better traceability of code and product development by documenting processes and daily activities in Confluence.
• Facilitate Source Code Management (SCM) best practices among development QA and solution teams.
• Participate in Change Management architectural discussions with Application/Product Owners.
• Initiated daily builds using Ant for android projects and X Code for iOS projects.
• Configured multiple jobs on Jenkins for different projects.
• Worked on Integrated JIRA with subversion and Jenkins to automate the weekly build process.
• Hands on experience on JIRA for creating bug tickets, storyboarding, pulling reports from dashboard, creating and planning sprints.
• Used ANT scripts and Shell scripts to automate build and release process.
• Deployed weekly builds and Release candidate builds to multiple environments.
• Hands on experience on Test Flight and Confluence for distributing APKs and IPAs.
• Familiar with some of the leading Project management tools like Basecamp and Atlassian tools.
• Provided extended support to development and QA team for troubleshooting build failures by keeping track of build logs and communicating the same effectively.
• Assisted Release Manager to deploy APKs and IPKs on Google Play and iOS App Store respectively.
• Assisted QA team to monitor post deployment activities and encouraged reporting and feedback process.
• Experience in build automation using JENKINS, MAVEN, ANT.
• Experience in deploying JAVA projects using MAVEN/ANT and JENKINS.
• Good understanding of building the Android Applications using the Maven and Jenkins.
• Building post install scripts using Shell scripting in Linux servers.
• Strong skills in managing Debian flavored Linux servers, Virtualization, and system security.

Environment: Subversion, Ant, X Code, Jenkins, JIRA, Apache Tomcat, LINUX, Ubuntu, Windows 7, Ant Scripts, Shell Scripts, Java, Test Flight, Confluence, Eclipse, IIS Server, SQL Server 2008.

Confidential  

SCM/ Configuration Manager

Responsibilities:

• Interacted with client teams to understand client deployment requests.
• Coordinate with the Development, Database Administration, QA, and IT Operations teams to ensure there are no resource conflicts.
• Worked closely with Project Managers to understand a code/configuration release scope and how to confirm a release was successful.
• Build, manage, and continuously improved the build infrastructure for global software development engineering teams including implementation of build scripts, continuous integration infrastructure and deployment tools.
• Managing the code migration from TFS, CVS and Star team to Subversion repository.
• Implemented continuous integration using Jenkins
• Created repositories according the structure required with branches, tags and trunks.
• Attended sprint planning sessions and daily sprint stand-up meetings.
• Configured application servers (JBOSS) to deploy the code.
• Configured plugins for the integration tools to the version control tools.
• Worked with the developers to configure plugins trough Eclipse to develop the code.
• For check in process used Tortoise SVN as a migration tool.
• Utilize Jira for issue reporting, status, and activity planning.
• Extensively used ANT tool to do the builds, integrated ANT to Eclipse and did local builds.
• Integrated Maven with Jenkins for the builds as the Continuous Integration process.
• Build Java code and .NET code on to different Jenkins servers as per the schedule.
• When required applied patches as per the release process.
• Maintained JIRA for tracking and updating project defects and tasks.
• Managed and document all post deployment issues utilizing the Post Deployments Issue Log.
• Responsible for communicating next steps, deployment schedules, quality assurance, validation and defect tracking/ resolution.
• Organized a daily stand-up post-deployment meeting to review all issues being tracked. Ensure every issue has an owner and that it is resolved while capturing the specific details about the issue, resolution, and which organizations and individuals provided the resolution.
• Documented all post-deployment issues in a log and assist in resolving these issues where applicable, maintaining timely updates within the log. Manual and Automation process of creating branches tags and code merging.
• Ensured all steps are successfully completed and document their completion times and issue logs.

Environment: Clear Case, Hudson, Java/J2EE, JDK, ANT, NEXUS, DB2, UNIX, Windows Server 2003 Windows XP, WebLogic, Perl Scripting, Jira, SQL, Anthill-Pro.

Confidential 

Release Manager/ Technical Project Manager

Responsibilities:

• Involved in project initiation (charter), as appropriate.
• Drive overall project planning, based on the project charter, and following the IT life cycle.
• Define, estimates and schedules project work to achieve the scope.
• Manage, monitors and forecasts project execution, per the project management plan.
• Take corrective actions as required to deliver complete scope, at desired quality, in time and within budget (including scope change management, risk mitigation etc).
• Ensure stakeholder management occurs regularly through effective communication.
• Contributes to process and methodological improvement based on performance analysis, lessons learned, project archives, etc.
• Receive guidance and direction from a PMO program manager and PMO manager.
• Lead the planning, review, and execution of the Secure Environment Infrastructure projects.
• Take ownership of project meetings, schedules, milestones, dependencies, risk assessment, requirements gathering, etc. while working with cross-functional teams, and proactively identifying and resolving roadblocks.
• Lead project teams in setting schedules and expectations while balancing technical requirements, stakeholder needs and project constraints.
• Ensure open communication across project teams.
• Manage the changes associated with projects.
• Transition resources, individuals and business processes impacted by projects.
• Communicate project outcome changes required by agreed upon changes to project scope.
• Maintain process improvement, communication, change management and stakeholder management throughout all projects managed.
• Stay current with project management and industry best practices, tools, technologies and methodologies.
• Incorporate new knowledge and ideas into corporate strategy, policy and standards.

Confidential 

Release Manager

Responsibilities:

• Planning and tracking Releases.
• Take responsibility and drive the projects to success.
• Keep track of the projects by creating various tasks/bugs in Visual Studio Team Foundation Server.
• Working closely with the Support, Engineering and Service build team to ensure Releases go smooth and as per plan.
• Set up the release conference room, Conference Bridge, or appropriate forum of communication for the release team based on agreements during the planning sessions.
• Communicate the status of each deployment. As a Release Manager being the single point of contact, effective communication with the Service Engineering SEs/DBAs is important for the release status and issue tracking.
• As part of post release ensure all the servers are back in rotation and taking traffic with no known or identified errors.
• Confirm all bugs and issues related to the release are logged in the appropriate tools, and communicated the full release team.
• Close the deployment on the release calendar as appropriate.
• Share with the rest of the release management team the lessons learned and anything that went extremely well.

Confidential 

ITIL Process Associate

Responsibilities:

• Providing Tier 2 support on Marketing related applications and infrastructure.
• Coordinating with the Tier 3, Solution Delivery, Engineering teams.
• Initiate Bridge call during Major Incident and engage the MIM as per the ITIL process.
• Coordinating with various teams involving the processes as part of ITIL and reducing the effect of incidents and minimizing the scope of major incidents.
• Prepare KB articles and upload to the SharePoint in an effort to minimize dependency on the Tier 3 team.
• Performing smoke tests on Applications post patching’s and deployments.
• Working on SQL job failure issues and to ensure ETL’s kickoff as per the schedule.
• Maintaining backups of SQL DB and restoring them eventually during the tasks.
• Creating/Deleting of user logins on the DB and providing appropriate permissions.
• Monitoring SQL Jobs and resuming them on failures.
• Running stored procedures on the DB to create/manage/edit user accounts.
• Working on the SCSM ticketing tool and ensure the service requests and Infrastructure request tickets are closed within SLA.
• Sending notifications using the RM Planner tool (Microsoft proprietary) as and when required.
• Performing maintenance task on the servers during weekends and failing over of primary servers to secondary using netscalar tool.

Environment: IIS 6.0/7.0, Windows server 2003/2008, SQL Server 2008/2012, Net-scalars, NLB, SCSM.