Senior Remedy Developer Resume
Herndon, VA
SUMMARY:
- 16 years of comprehensive IT experience, enhanced by 14 years in software development which includes agile methodology.
- A self - starter & lead software developer skilled in design and development of complex software solutions, leveraging innovation and a fearless approach to problem solving.
- Hands-on leader and strong communicator able to motivate and lead teams to complete IT projects on time and within budget while achieving industry, company, and client standards for web and client-server applications.
- Demonstrates an aptitude for quickly mastering any new tool, or technology.
- Award winning contributions with multiple employers.
TECHNICAL SKILLS:
Languages: Java SE 1.8, XML, HTML, SQL, T-SQL and PL/SQL Open Source Libraries Spring Tool Suite, Apache - (HTTP Server, Tomcat, Axis2, Ant, Commons IO, Commons HttpClient, Commons Lang, Commons Codec, Commons Email, Commons CSV, Commons Discovery, Log4J, Xerces, Xalan, POI), SLF4J, JACOB, Jasypt, Bouncy Castle.
Web Services: SOAP, REST
Scripting: Bash, Perl, PHP, JavaScript, JQuery
Development Stack: MEAN(Mongo DB, Express JS, Angular JS, Node JS)
Packaging: Apache Maven 3.0.4, Apache Ant 1.8.4
Project Tools: Git, SubVersion, BitBucket, JIRA
IDEs: Netbeans 8.1, Eclipse Kepler, Visual Studio (VB, VC++) 2012
Operating Systems: Linux Kernel 2.6.x, RHEL 6.x, Sun Solaris 10, Windows Server 2003 & 2008
SQL Databases: Oracle 11g, MS SQL Server 2014, Sybase XI, DB2 9.7
Rational Toolset: Rational ClearCase, ClearQuest, DOORS
HP Toolset: HP Quality Center 11.0, HPE Fortify
APM: NewRelic
Automation: BMC Remedy AR System v4.5 thru v9.0, Remedy Atrium CMDB 8.1, Remedy Asset Management 8.1, Remedy 9.0 Client and Developer tools, HPE Server & Network Automation and HPE Operations Orchestration .
Notification Systems: XMatters Alarmpoint 4.x
APIs: JMS, JAX-WS, JSP, JAXP, JNDI, JDO, Google Charts, BMC Remedy Java API, XMatters Alarmpoint Java & SOAP Web Service API, SonicMQ API(C & Java), Jackson
PROFESSIONAL EXPERIENCE:
Confidential, Herndon, VA
Senior Remedy Developer
- Designed, and coded a simpler system for managing alert subscriptions for the NOC’s Ticketing System. System achieved significant cost savings by eliminating the need for the proprietary alert subscription and notification system.
- Coded synthetics using the system’s API and Java for monitoring performance of NOC’s Ticketing System.
- Achieved significant cost savings building Java-based interfaces for three enterprise systems using each system’s defined SOAP web service, for cleaning up inactive user accounts, each carrying cost for company.
- Designed and coded a POC, integrating NOC’s Ticketing System with another PHP-based enterprise system employing strong encryption that was compatible with the password management standards in both systems.
- Designed and coded Java plugin for NOC’s Ticketing System a complex bulk-search function that slashed response time from 4 minutes to 0.5 seconds.
- Outstanding work on GLIBC remediation that saved the company hundreds of hours in manual checking systems for the critical vulnerability. Proposed and used innovative alternative approach.
- Coded security-audit shell script to check ~7500 company-wide servers for a critical vulnerability in less than 12 minutes and used it to regularly report findings to the remediation team which was shared with management.
- Researched, designed and coded a HP OO plugin for a critical support task in a ticketing system, so it could be kicked off by support personnel when needed.
- Set up Live Network Connector and updated Compliance and Audit library into HP SA and HP NA for SOX and PCI compliance reporting of managed servers & network devices in our infrastructure.
- Worked on 10-Year Certificate Expiry Validation as part of HP SA Core Recertification process.
- Helped test and setup LDAP for HP OO.
- Upgraded HP Opsware suite to version 10.x
- Leveraged HP SA to run script on managed servers across-the-board, checking for GLIBC vulnerability and reported findings to the security remediation team on a regular basis.
- Coded rosh scripts for number of automation requests performing critical tasks on network devices and servers.
Confidential, McLean, VA
Development, Professional
- Using HP Fortify and OWASP best practices for web application development refactored external facing site, thereby making the application safe from security vulnerabilities.
- For two separate enterprise systems, coded and implemented secured access using Cloakware password authority and the enterprise system’s Java APIs.
- Researched and coded a POC for removing clear-text passwords from JNDI access for Tomcat servers used by a number of COTS and custom applications.
- Migrated all code and data from and enterprise system single-handedly, reducing time and effort through custom code using the system’s Java API.
- Earned award for outstanding performance and lasting contributions as well as commendation from customers and project manager for release of COMET in 2011.
- Earned award for driving COMET MDC release to completion on scheduled several weeks shorter than original.
- Earned award for incorporating quality in code written for COMET release 3
- Earned award for a security remediation assessment and providing remediation plans for 112 applications in record time.
Confidential, Atlanta GA
Remedy Developer/Engineer & Senior Consultant
- Designed workflow for integrated Remedy ARS Email Engine with existing code and custom Alerting module, ATM Help Desk applications, and Global Time Zone Look-Up into GEMS.
- Earned “Global Service Management Operations Achiever” Award for extraordinary efforts, directly contributing to integrated global merchant service application into GEMS.
- Designed and coded Remedy workflow for processing updates from external Call Management system, reducing time needed for sync-up with external system from 15 minutes to 2 seconds.
- Implemented robust, reliable, and well-received Parser and Email engines for GEMS release, utilizing customized email templates in outgoing emails and improving use of information held in various forms.