SUMMARY:

• Around 8 + years of experience, 4+ years of experience on salesforce.com and 4+ years of experience on Java/J2EE. Which involves me on configuration, customization and integration in Salesf orce.com
• Experience in Object Oriented Analysis/Design/Development/Testing and Implementation, Client/Server Architecture.
• Expert Level understanding of Salesforce.com CRM and its Development Life Cycle.
• Experience in SFDC Configurations/Customizations - as Administrator and Developer.
• Experience in developing User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, etc.
• Experience on Salesforce CRM platform Worked on different environment of SFDC such as Sales and Service Clouds.
• Experienced with Identity Management and SSO Settings.
• Hands on experience on creating custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field-Level Dependencies, Approval Processes.
• Expertise at administrative tasks such as User management, creating Profiles, Roles and Permission Sets, Workflow, Tasks and Events, Email notification and templates, Reports and Dashboard.
• Worked on Force.com sites and developed many Custom Applications using force.com platform.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard, and Informatica Cloud and have knowledge of integrating Legacy system with Salesforce.
• Experience on implementing Apex classes, Visual Force Pages, Apex Components and Controllers, Triggers, and working with Force.com IDE.
• Have exposure in Customer Portal and Self -Service Portal.
• Have good experience in Trigger, Test Methods, and writing SOQL and SOSL queries.
• Worked on Migration tools Force.com IDE, Eclipse and have knowledge of Changeset migration code and configuration from the Dev sandbox to Production.

TECHNICAL SKILLS:

SFDC Technology: Apex classes, controllers and extensions, Apex Triggers, Visual Force Pages, SOQL, SOSL.

SFDC Tools : Apex Data Loader, Informatica Cloud, Connect offline, Connect Outlook, Force.com IDE (Eclipse), DupCatcher.

Languages : Apex, Java, PHP with My SQL database.

Operating System : Windows XP, Windows Vista, and Window 7

PROFESSIONAL EXPERIENCE:

Confidential, OH

Salesforce Developer/Admin

Responsibilities:

• Designed multiple Visualforce for the communities.
• Responsible for design and functionality of various Email templates in communities.
• Developed Controllers for Visualforce pages in communities based on the requirement.
• Responsible for writing multiple triggers, apex classes, workflow rules to keep track of the users in the community.
• Worked on enhancing a customer portal, that has been developed for the portal users.
• Design and development of prototypes of Visualforce pages for Foundation Connect.
• Configuring Identity Management and SSO Settings
• Configuring and creating applications for foundation connect.
• Worked in configuration of a marketing tool, Constant contact for sending bulk emails to the users.
• Worked on integrating an external tool with Salesforce.
• Responsible for data clean up and maintain unique records in both the marketing tool and salesforce.
• Creating custom reports on campaigns to generate reports on a single click.
• Responsible for data model for deduping the data using Cloudingo.
• Worked on large amount of data for cleaning and deploying it into production environment.
• Responsible for maintaining data consistency post deployment.
• Responsible for migration of data from an external tool into Salesforce.
• Involved in multiple cycles of testing and fixing the defects that are logged in by the testing team.
• Responsible for maintaining the security by creating various sharing rules and permission sets and writing scripts for Field level Security.
• Responsible for creating and configuration of various homepage components in the communities.
• Working knowledge of Salesforce 1 Simulator.
• I ntegrating an external tool with salesforce using Sync apps Cazoomi.

Tools: & Technologies:Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Custom Fields, Triggers, Workflows Rules, Validation Rules, Cazoomi, Constant contacts, Cazoomi Marketing List.

Confidential, Charlotte

Salesforce Developer/Admin

Responsibilities:

• Responsible for full system development lifecycle in Salesforce cloud from the first day on till couple of major deployments.
• Designed and implemented various Email templates for Auto-Response to customers.
• Experience with efficient way of performing development work and have developed good judgments regarding when to Not use codes
• Created Campaigns to send thousands of emails at a time using just an email alert workflow and a trigger
• Proficient in using market products for automation, consumer engagement and marketing management
• Coordinated off-shore team of 8 members
• Developed many requirements using metadata and changeset.
• Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled apex classes to define more automation process.
• Developed many applications using service max to automate operational planning.
• Deployed many applications on sales cloud, service cloud which includes the call center and marketing applications.
• Involving in doing unit testing by writing test classes and working with SIT and UAT. working with writing SOQL and SOSL queries.
• Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time.
• Worked on developing customer portal for Developed an Application for portal users
• Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels
• Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader.
• Hands on experience on service max for customer service and scheduling
• Created custom VisualForce page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.
• Deployed all the classes, Pages, Triggers etc to production environment using changesets.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Tools: & Technologies:Saleforce.com platform, VisualForce (Pages, Component & Controllers), Apex Language, DML statements, SOQL, SOSL, JavaScript, Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Eclipse IDE Plug-in, Windows, Custom Fields, Triggers, Workflows Rules, Validation Rules.

Confidential

Java Developer

Responsibilities:

• Developed many JSP pages, used JavaScript for client side validation.
• MVC framework for developing J2EE based web application.
• Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer specifications, Development and Customization of the Application.
• Developed the User Interface Screens for presentation using Ajax, JSP and HTML.
• Created and maintained mapping files and transaction control in Hibernate.
• Eclipse used as Java IDE tool for creating JSPs, Servlets, EJBs, and XML.
• Design and develop Servlets, Session and Entity Beans to implement business logic and deploy them on the Web Logic Application Server.
• Written and debugged the ANT Scripts for building the entire web application.
• Used XML to transfer the application data between client and server.
• XSLT style sheets for the XML data transformations that included both mid-layer transformations (XML to XML) and final transformations (XML to HTML).
• Developed web services in Java and Experienced with SOAP, WSDL.
• Used the JDBC for data retrieval from the database for various inquiries.
• Perform purification of the application database entries using Oracle 10g.
• Participate in client side and server side data validations using the JavaScript.

Environment: Java Beans, Java Servlets, Java 1.3, SQL, PL/SQL,, Apache Tomcat, BEA WebLogic, XML, CSS, AJAX, Windows XP, Linux.