Senior Sfdc Consultant/architect Resume
Bloomington, IL
SUMMARY:
- Software Professional with more than 12 years of experience in Salesforce, Java and Siebel.
- Experienced in technical and functional roles as architect, team lead, designer and developer.
- Experienced in integrating Salesforce applications using web services/middleware tools (IBM WebSphere Cast Iron Live/App Connect).
- Exposure in a variety of industries like Financial Services & Insurance, Healthcare, Manufacturing and Telecommunications implementing CRM solutions.
- Designed and developed integration solutions using middleware technologies like IBM WBI/BPM, Cast Iron, MQ Series, Web Services etc.
- Experienced Java/J2EE developer who is experienced in other CRM products like Siebel.
- Exposure to different types of project execution models like multi - lingual global implementations, enhancement/production support, upgrade, onsite/offshore model etc. in different roles like Solution Architect, Lead Developer, Onsite coordinator, Team Lead etc.
TECHNICAL SKILLS:
Salesforce: Force.com platform App Development - Configuration and Administration, Apex Triggers and Classes, Lightning Process Builder & Visual Workflow, Visualforce, SOQL, SOSL, Salesforce Integration, REST API, Lightning Experience, Service Cloud, Live Agent, Marketing Cloud/ExactTarget - Contact Builder, Journey Builder, Automation Studio and Sales Cloud.
Web Technology: Java/J2EE, JSP, Struts, HTML5, CSS3, Ant, jQuery, java script (Angular JS, node.js and jQuery), XML, XSLT.
Database & ETL: MS SQL Server, Oracle(9i/10g), DB2 and Jitterbit
Middleware: IBM WebSphere Cast Iron Live/App Connect
Others: Eclipse, PL/T SQL, Siebel, CRM, and Perl.
PROFESSIONAL EXPERIENCE:
Confidential, Bloomington, IL
Senior SFDC Consultant/Architect
Environment: Salesforce.com, Sales Cloud, Marketing Cloud, IBM App Connect Professional.
- Worked on customizing the Sales application by creating custom visual force pages, custom controllers and Apex Triggers.
- Created custom application for training/onboarding agents on the force.com platform.
- Integrated legacy data into Salesforce using IBM App Connect Professional/ Cast Iron Live.
- Created batch jobs in apex and later in lightning process builder.
- Created wizard like navigations using visual flow and Visualforce pages.
- Configured data extensions in contact builder.
- Built custom reports and dashboards.
- Setup/created Journeys/Interactions in journey builder for the marketing admins to work on for a number of scenarios.
- Worked as an admin creating/managing users, profiles, permission sets, OWD, Role Hierarchies, Sharing rules, Approval rules etc.
Confidential, Jacksonville, FL
SFDC Consultant
Environment: Salesforce.com, Sales Cloud, Service Cloud, Siebel 8.0, Oracle EBS 12.1.
- Worked in migrating Siebel application to Salesforce cloud. Re-implemented Siebel pricing and product management functionalities using CPQ (Pros smart).
- Implemented chatting functionality using live agent in the Service cloud.
- Created REST API based web services to view, create and update cases from other enterprise applications.
- Moved Siebel data into salesforce using middleware application. (Jitterbit)
- Implemented Configure, Price and Quote modules matching Siebel product configurator capabilities.
- Integrated Salesforce with Oracle E-business suite for order fulfillment.
- Created reports and dashboards for quote/order process.
Confidential, Jacksonville, FL
Siebel EAI Developer
Environment: Siebel 8.0.
- Worked as an EAI Architect and lead developer; designed and developed new interfaces for Dental Migration project using Siebel EAI, with MQ middleware.
- Managed and mentored a group of junior team members in design and development.
Confidential, Cincinnati, OH
Siebel Developer
- Designed and developed some of the most complex requirements on a custom module called eForm, which was used to track the request and progress of implementation of a financial service/product to a customer.
- Developed some of the complex Actuate reports.
- Evaluated an approach for upgrading from Actuate reports to BI Publisher reports.
- Evaluated some of the newer technologies like CRM Desktop to increase end user acceptance of the system.
Confidential
Siebel Module Lead
- Conceptualized a highly custom, complex module called the time management module. Designed, developed and unit tested the module.
- Participated in design meetings and contributed to functional and technical design of other modules like call planning, segmentation etc.
- Mentored a team of junior developers in the development process.
- Drove the scrum meetings from offshore for developers.
Confidential, Rochester, NY
Siebel Technical Lead, Onsite Coordinator, Offshore Team Lead
- Worked as a Technical Lead at onsite in an onsite-offshore team.
- Worked in estimating project efforts, requirement elicitation, design & co-ordination with onsite and offshore team
- Facilitator for rolling out solutions/releases to end users.
Confidential
Siebel Developer
- Worked as a Siebel Developer from offshore location.
- Worked in the enhancement project and the upgrade project followed as a Siebel configurator and Actuate report developer.
Confidential
Java/J2EE Developer
- Worked as a Java Developer from offshore location. Coded the application and participated in integration testing. Worked as a defect prevention representative for the team doing root cause analysis and suggesting continual improvement of the development process.
- One of the 5 developers who coded the entire UI based on design inputs from lead resources.