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Senior Sfdc Consultant/architect Resume

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Bloomington, IL

SUMMARY:

  • Software Professional with more than 12 years of experience in Salesforce, Java and Siebel.
  • Experienced in technical and functional roles as architect, team lead, designer and developer.
  • Experienced in integrating Salesforce applications using web services/middleware tools (IBM WebSphere Cast Iron Live/App Connect).
  • Exposure in a variety of industries like Financial Services & Insurance, Healthcare, Manufacturing and Telecommunications implementing CRM solutions.
  • Designed and developed integration solutions using middleware technologies like IBM WBI/BPM, Cast Iron, MQ Series, Web Services etc.
  • Experienced Java/J2EE developer who is experienced in other CRM products like Siebel.
  • Exposure to different types of project execution models like multi - lingual global implementations, enhancement/production support, upgrade, onsite/offshore model etc. in different roles like Solution Architect, Lead Developer, Onsite coordinator, Team Lead etc.

TECHNICAL SKILLS:

Salesforce: Force.com platform App Development - Configuration and Administration, Apex Triggers and Classes, Lightning Process Builder & Visual Workflow, Visualforce, SOQL, SOSL, Salesforce Integration, REST API, Lightning Experience, Service Cloud, Live Agent, Marketing Cloud/ExactTarget - Contact Builder, Journey Builder, Automation Studio and Sales Cloud.

Web Technology: Java/J2EE, JSP, Struts, HTML5, CSS3, Ant, jQuery, java script (Angular JS, node.js and jQuery), XML, XSLT.

Database & ETL: MS SQL Server, Oracle(9i/10g), DB2 and Jitterbit

Middleware: IBM WebSphere Cast Iron Live/App Connect

Others: Eclipse, PL/T SQL, Siebel, CRM, and Perl.

PROFESSIONAL EXPERIENCE:

Confidential, Bloomington, IL

Senior SFDC Consultant/Architect

Environment: Salesforce.com, Sales Cloud, Marketing Cloud, IBM App Connect Professional.

  • Worked on customizing the Sales application by creating custom visual force pages, custom controllers and Apex Triggers.
  • Created custom application for training/onboarding agents on the force.com platform.
  • Integrated legacy data into Salesforce using IBM App Connect Professional/ Cast Iron Live.
  • Created batch jobs in apex and later in lightning process builder.
  • Created wizard like navigations using visual flow and Visualforce pages.
  • Configured data extensions in contact builder.
  • Built custom reports and dashboards.
  • Setup/created Journeys/Interactions in journey builder for the marketing admins to work on for a number of scenarios.
  • Worked as an admin creating/managing users, profiles, permission sets, OWD, Role Hierarchies, Sharing rules, Approval rules etc.

Confidential, Jacksonville, FL

SFDC Consultant

Environment: Salesforce.com, Sales Cloud, Service Cloud, Siebel 8.0, Oracle EBS 12.1.

  • Worked in migrating Siebel application to Salesforce cloud. Re-implemented Siebel pricing and product management functionalities using CPQ (Pros smart).
  • Implemented chatting functionality using live agent in the Service cloud.
  • Created REST API based web services to view, create and update cases from other enterprise applications.
  • Moved Siebel data into salesforce using middleware application. (Jitterbit)
  • Implemented Configure, Price and Quote modules matching Siebel product configurator capabilities.
  • Integrated Salesforce with Oracle E-business suite for order fulfillment.
  • Created reports and dashboards for quote/order process.

Confidential, Jacksonville, FL

Siebel EAI Developer

Environment: Siebel 8.0.

  • Worked as an EAI Architect and lead developer; designed and developed new interfaces for Dental Migration project using Siebel EAI, with MQ middleware.
  • Managed and mentored a group of junior team members in design and development.

Confidential, Cincinnati, OH

Siebel Developer

  • Designed and developed some of the most complex requirements on a custom module called eForm, which was used to track the request and progress of implementation of a financial service/product to a customer.
  • Developed some of the complex Actuate reports.
  • Evaluated an approach for upgrading from Actuate reports to BI Publisher reports.
  • Evaluated some of the newer technologies like CRM Desktop to increase end user acceptance of the system.

Confidential

Siebel Module Lead

  • Conceptualized a highly custom, complex module called the time management module. Designed, developed and unit tested the module.
  • Participated in design meetings and contributed to functional and technical design of other modules like call planning, segmentation etc.
  • Mentored a team of junior developers in the development process.
  • Drove the scrum meetings from offshore for developers.

Confidential, Rochester, NY

Siebel Technical Lead, Onsite Coordinator, Offshore Team Lead

  • Worked as a Technical Lead at onsite in an onsite-offshore team.
  • Worked in estimating project efforts, requirement elicitation, design & co-ordination with onsite and offshore team
  • Facilitator for rolling out solutions/releases to end users.

Confidential

Siebel Developer

  • Worked as a Siebel Developer from offshore location.
  • Worked in the enhancement project and the upgrade project followed as a Siebel configurator and Actuate report developer.

Confidential

Java/J2EE Developer

  • Worked as a Java Developer from offshore location. Coded the application and participated in integration testing. Worked as a defect prevention representative for the team doing root cause analysis and suggesting continual improvement of the development process.
  • One of the 5 developers who coded the entire UI based on design inputs from lead resources.

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